West Green Surgery NHS GP doctor | GP Haringey Reviews 

553
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical team for being exceptionally friendly, approachable, and highly professional throughout all of their scheduled appointments and consultations. People frequently highlight that practitioners listen carefully to personal health concerns, provide thorough explanations, and ensure that patients feel completely comfortable and relaxed. However, some customers also noted occasional delays with timekeeping and busy operating periods that can affect the smooth running of the daily schedule. A few reviewers experienced frustration regarding unprofessional staff behavior, occasional waiting issues, or specific instances where they felt dismissed during their medical consultations.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the exceptional care and warm... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, attentive staff and... See more

Customer service

Customers expressed great appreciation for the compassionate care, noting that staff listened carefully and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was excellent. Stella was incredibly kind, friendly and put me at ease very quickly. The process was quick without feeling rushed and she made me feel very comfortable. I enjoyed her hum... See more

Rated 5 out of 5 stars

I am truly grateful to Dr. Jasmine Rashid for her care. Being highly sensitive and currently going through a difficult period, the way she treated me—with such genuine kindness and sincere respect—was... See more

Rated 5 out of 5 stars

Dr Mohamed was really helpful and understanding about my perimenopause symptoms. She was very professional but at the same time friendly when I had my appointment with her. Thank you Dr Mohamed.

Rated 5 out of 5 stars

Dr Nazir was extremely approachable, friendly, yet professional. Showed interest in me and the issue I brought and a thoughtful plan for addressing it - thank you again!


Company details

  1. General Practitioner
  2. Community Health Centre
  3. Doctor
  4. Free Clinic
  5. Mental Health Clinic
  6. Physician Referral Service

Written by the company

NHS Online | GP Haringey | Multi-Award winning West Green Surgery is a NHS GP Doctor in Haringey. It also caters for patients in Tottenham - St Anns - Hornsey - Crouch end - Wood Green Offering 'GP near me' service. Also providing video consultations


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

553 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(553)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My appointment was scheduled for…

My appointment was scheduled for 9:00am. I called ahead to inform them I would be around 10 minutes late, and still arrived at 9:12am. Despite this, I was immediately told by reception that my appointment had been cancelled.
I asked if the doctor could still see me, and instead of a clear answer, I was made to wait over 10 minutes—only to then be told the doctor was “unable” to see me. During this time, the receptionist was eating snacks while speaking to me, which felt extremely unprofessional and disrespectful.
When I asked to speak to the manager, I was told they were not available. When I asked when they would be back, the response I received was simply: “I don’t know.” No effort to help, no accountability—just complete dismissal.
This is not the first issue I’ve had with this GP. Previously, a doctor filled out my medical report incorrectly, which resulted in me having to pay £145 twice. Because of their mistake, I then had to wait over 6 months for it to be corrected. This is completely unacceptable.
Overall, the service at West Green Road GP has been consistently poor—unprofessional staff, lack of care, and costly errors. I would not recommend this practice to anyone.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Stella was so lovely and chatty

Stella was so lovely and chatty, made me feel super comfortable and less like a medical experience! Procedure was super quick and easy - best smear I’ve ever had. I hope she had a lovely holiday!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and supportive treatment

My experience was excellent. Stella was incredibly kind, friendly and put me at ease very quickly. The process was quick without feeling rushed and she made me feel very comfortable. I enjoyed her humour and she was very informative and helpful.

March 24, 2026
Unprompted review

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