Wet Walls & Ceilings Reviews 

322
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Customers truly love the wide selection of beautiful wall panels and deeply appreciate the friendly, highly knowledgeable staff who consistently offer helpful advice during showroom visits. Many consumers frequently mention that standard orders arrive right on time, and fragile goods are exceptionally well packaged to completely prevent any potential transit damage. However, some reviewers were not happy with delivery issues, noting that paid samples frequently failed to arrive or occasionally turned up completely empty. Some people also felt that customer communication needs significant improvement when dealing with missing items, unreturned emails, and frustratingly delayed responses.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting a wide variety of designs and a great selection of... See more

Delivery service

Clients share positive opinions on delivery service, highlighting a general consensus of satisfaction from... See more

Staff

People report positive experiences with staff, describing them as helpful, friendly, and knowledgeable.... See more

Order

Customers consistently note ambiguous experiences with order processing, highlighting both positive and... See more

Service

Users describe positive interactions with service, praising the consistent excellence from order to delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the Elland Rd, Leeds store. Plenty of choice and designs. Very helpful and knowledgeable when discussing order. Flexible delivery ie time date etc. No hesitation when returning unused board a... See more

Company replied

Rated 5 out of 5 stars

Bought ceiling panels, wall panels and floor tiles for bathroom project. Good quality and price. Delivered when promised. Kept me informed of delivery time from Reading store to Plymouth. 10% discoun... See more

Company replied

Rated 5 out of 5 stars

Bought bathroom panels and trims from this company in their new branch in leeds and later went back for slat panels for a media wall. Excellent service from Julie and the Scottish guy in the warehouse... See more

Company replied

Rated 5 out of 5 stars

Heard good reports about this company and visited with a bit of worktop to see if I could get some wall panel to match. Steven was very helpful in offering advice on options and made sure we were happ... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Home Improvement Store
  3. Interior Designer

About Wet Walls & Ceilings

Written by the company

Our Superstores have a wide range of quality wet wall panels, vinyl click flooring, slat wall panels and ceiling panels. Since 2010, we have been welcoming members of the public and tradespeople alike through our doors from all over the UK. Wide range of trims & accessories and free sample service. Superstores located at Glasgow Hillington, Edinburgh, Reading, Hamilton & Kilmarnock.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

322 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(322)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company.

Wet Wall Works Hillington are absolutely first class. The wall panels I chose were on sale and unfortunately there was not enough available for my project. Stuart was able to source some in England to complete my order. Every member of staff I spoke to was brilliant, they were aware of my order and able to keep me updated regarding delivery etc. The order was delivered on time, by an extremely pleasant, helpful driver. The product is beautiful and according to my fitter, excellent quality. Thank you so much wet wall works, Hillington, you definitely go above and beyond.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

I haven't received my order

I haven't received my order, though paid for and no message regarding delivery.

March 10, 2026
Wet Walls & Ceilings logo

Reply from Wet Walls & Ceilings

Hi Angela, please accept our apologies for your missing sample order. It looks we despatched it last week via Royal Mail, however, it may be delayed in the network. I will organise a new sample to be posted out today and we will also refund your order too. Apologies again for the error, many thanks Paul

Rated 1 out of 5 stars

Ordered sample did not arrive

Ordered sample did not arrive. Phoned up and was promised further samples would be sent. Nothing has arrived.

February 25, 2026
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Reply from Wet Walls & Ceilings

Dear Mr Stockford, please accept my apologies for the error with your sample order. I will arrange for new samples to be despatched today. I have also refunded your order this morning. Many thanks, Paul

Rated 5 out of 5 stars

Post Office delivered a battered & torn…

Post Office delivered a battered & torn envelope with 2 of 3 samples missing. Customer Service (I believe in Scotland) were excellent & have re issued the samples no bother. Very helpful !!!

February 16, 2026
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Reply from Wet Walls & Ceilings

Thanks for your lovely review. Apologies again with the first batch of samples and glad you received the second batch. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery perfect. Highly recommend.

February 17, 2026
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Reply from Wet Walls & Ceilings

Hi Mr Mace, many thanks for your review. Great to hear you received an excellent service and delivery. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars
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Reply from Wet Walls & Ceilings

Hi Tony, many thanks for your review. Great to hear you received the samples promptly. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Brilliant

Great website. Samples sent promptly.
Order and delivery was simple, quick and communication was faultless.
A really positive experience.
5 star.

January 30, 2026
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Reply from Wet Walls & Ceilings

Hi Phil, many thanks for your review. Great to hear you found it simple to order online and delivery was quick. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Excellent service from order to…

Excellent service from order to delivery in four days

January 16, 2026
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Reply from Wet Walls & Ceilings

Hi Andrew, many thanks for your review. Glad to hear you had a great service and delivery. Look forward to seeing you again soon. Thanks, Paul

Rated 5 out of 5 stars

Great selection of products

Great selection of products, super helpful staff. Will be back.

January 10, 2026
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Reply from Wet Walls & Ceilings

Hi Christine, many thanks for your review. Glad to hear you had a great service. Look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service and wall panels

Great service and wall panels. I visited their amazing showroom in Reading and got samples then ordered more online . Very helpful staff nothing is too much bother . They seem to stock everything I'm looking at so far . I would highly recommend this company .

January 10, 2026
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Reply from Wet Walls & Ceilings

Hi Clase, many thanks for your review. Glad to hear you had a great experience visiting our Reading showroom. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Great service

January 6, 2026
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Reply from Wet Walls & Ceilings

Hi Craig, many thanks for your review. Glad to hear you had a great service. Look forward to seeing you again soon.

Rated 5 out of 5 stars

Great selection of wall panels to…

Great selection of wall panels to choose from, the quality is excellent. The Hillington store is huge with lots of wall panels, ceiling panels and flooring on display, well worth a visit. Friendly, knowledgeable staff too, would highly recommend.

January 7, 2026
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Reply from Wet Walls & Ceilings

Many thanks for your review. Glad to hear you had a great experience in store and with our friendly team. Look forward to seeing you again soon.

Rated 1 out of 5 stars

Ordered sample on 17/12/25

Ordered sample on 17/12/25, still not received on 31/12/25, very poor , gone elsewhere

December 18, 2025
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Reply from Wet Walls & Ceilings

Hi Graeme, please accept my apologies for the delay with your sample order. Our samples are sent via Royal Mail post and sometimes over the Christmas holidays they take a bit longer to arrive. Many thanks, Paul

Rated 5 out of 5 stars

Great Quality and great price!

The ceiling panels we bought from this supplier is really superior quality.

We are very happy with this product and the price is really reasonable for the volume of material re needed to cover our ceiling space. I will definitely shop with Wet Walls and Ceilings again.

December 2, 2025
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Reply from Wet Walls & Ceilings

Hi Beverley, many thanks for your great review. Glad to hear you found our ceiling panels to be superior quality and a great price too. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Good communication

Good communication. Delivery driver was very helpful. Very happy with this company

October 29, 2025
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Reply from Wet Walls & Ceilings

Hi Gary, thanks for your great review, we really appreciate your comments. Hope to see you again soon. Many thanks, Paul

Rated 1 out of 5 stars

Our samples arrived but nothing was…

Our samples arrived but nothing was inside! No samples to look at. Really disappointed

November 21, 2025
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Reply from Wet Walls & Ceilings

Dear Amanda, please accept my apologies regarding the error with your samples order. I have refunded your order in full and we will post out a new package with the samples you ordered. Many thanks, Paul

Rated 1 out of 5 stars

Ordered a sample (paid £1.99) on the…

Ordered a sample (paid £1.99) on the 2nd of November, emailed them to ask where it was on the 13th, leaving this review on the 17th due to the sample still not arriving and no response to my email either. Terrible company for buying a sample so definitely won’t be buying my full bathroom sheets. You’re due me £2!!

November 4, 2025
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Reply from Wet Walls & Ceilings

Dear Chloe, please accept my apologies regarding the error with your order. Our samples are sent via Royal Mail post and 99 / 100 arrive safely, however, we get the odd one that goes missing unfortunately. When it comes to ordering the bathroom panels, these are delivered by our own vans and staff at a time that suits you. I have refunded your order, again please accept my apologies and just let me know if I can help you with anything else. Many thanks, Paul

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

November 11, 2025
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Reply from Wet Walls & Ceilings

Many thanks for your review Hazel. Great to hear our staff were very helpful. Look forward to seeing you again soon. Many thanks, Paul

Rated 5 out of 5 stars

Excellent service from WW&C

Excellent service from WW&C. Delivered on time. The helpful driver put the wallboards where asked and took back a bit of unwanted trim. Refund appeared next day. What's not to like!

October 24, 2025
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Reply from Wet Walls & Ceilings

Hi Peter, many thanks for your great review, we really appreciate your comments. Hope to see you again soon. Many thanks, Paul

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