Wet Walls & Ceilings Reviews 

Trying to order on-line but says cannot deliver to my address which is in Swindon Wiltshire.

Samples arrived quickly & well packaged.
Thank you

Nice delivery person and swift delivery , also enquiry when I phoned about the number of my house missing from the email was dealt with right away

Excellent, speedy transaction. I ordered wrong materials & exchange was also slick. Great service & would highly recommend

The guy working in the shop was extremely helpful, I will definitely use this place more regularly.

Great service and delivery. Could not ask for better ⭐️⭐️⭐️⭐️⭐️

Staff more interested in watching their phones than serving customers. Language they use is disgusting also when we were walking around looking at the panels. Served by someone who said he was the owner but looked as though he had been dragged through bushes. Hair a mess. Clothes unironed. Had no perception of looking good while on the shop floor and when he tried to sell us products its what he liked not what we wanted. When it came time to ordering, the products weren't even in stock until a few weeks down the line! But he still tried to push through the sale!!! Why would I buy something that wasn't in stock!! Went into Wet Wall Works instead and placed our order quickly, efficiently and my order was delivered the same week.

Shameful. Avoid this company at all costs. Nothing more than a dodgy second hand car salesman and that's an insult to second hand car salesmen!!

Recently bought from them wet wallmpanels. Very big choice also in floors. Panels are solid and very good quality, floor vinyl tiles are with underlay already, very professional advisors helpful and interested in clients. Also prices unbeatable. My only advice is to put store name on wearhouse as well as I could not find it. Definitely recommend and would use again.

Great company great staff always willing to help great delivery

For the attention of Garry Oboyle have spoke again to my and she assures me no calls received Mr Oboyle so the only reason I think it must be a wrong number and just inform you I have left two numbers 1 mobile 1 land line I have left these numbers in response to your request late morning or afternoon is the best time to contact myself I gave this in an email using this platform now in case email was not received this information is made available on your request William Reddick

Total sham of a business. I ordered my wall panel system a week ago and booked my plumber to fit the system and these clowns email me the night before delivery is due to say its out of stock. What a joke.!! Just wasted a week waiting for nothing so still no shower.!! AVOID THIS COMPANY AT ALL COSTS. YOU HAVE BEEN WARNED.!!!!!

Gary. Your response does not reflect the situation accurately and I therefor wish to add the following to my comments. Firstly, the original board did arrive damaged but yes you are correct, it was three weeks until we opened it and it was therefor out with your returns policy of 24 hours (which as a tradesman seems unreasonable if you expect people such as me to open all parcels within 24hours.) My original beef with you was several fold. Firstly your staff could have simply said 'unfortunately you are out with our 24 hours return period and therefor must pay for a new panel'. Instead of that, your staff said the panel had been cut with a knife by me, then gouged coincidentally in the exact same spot as the knife cut.
And you guys could tell that from the two photos I sent you. What a pile of nonsense and I found it insulting that you implied at the outset of this dispute that your customer was dishonest. Based on that I then asked for your details so I could send you an e mail and could communicate directly with you and I was told that your contact details are not to be passed to customers. Please remember this is in an e mail to me in the event you dispute that. I didn't ask for your number but if I had I would have asked for your business number which may of course turn out to be your personal number but I wouldn't have asked for your personal number. If you don't want customers to have your personal number, buy a second phone for business purposes. You continue to suggest I did take delivery of the item and the item could have been used. Again this is not true. What is actually surprising about this is that you have adopted the same approach as last time and insulted your customer when in fact, with out the personal insult the out come would be the same. ie you could have said Mr Fraser under the circumstances we will replace the damaged sheet free of charge. In that instance I would have written a glowing review. However instead of doing that, you lay off about the panel being taken delivery off and implying I am dishonest, with the same outcome of sending me a refund and a new panel in due course. Instead and because of your approach you loose two customers. Me and my customer. It's an absurd way to do business. You state 'nearly' all your deliveries are trouble free. 'Nearly' being the key word. Also, I am a trades man and as such I can work out if a sheet can be used or not. It was the tongue was damaged and the edge of the board so it wasn't a length thing, it was the breadth that was important.
Also Gary the board would only be able to be trimmed at the ends if the space the board was going in to was shorter than the length of board wouldn't it?
The final insult is charging just under sixty pounds to deliver a single panel to Inverness from Glasgow.
I can get items shipped internationally for cheaper than that.
While you say in your response you have a date for the new batch of panels to arrive, you have not actually shared that date with me. All I was told, again by e mail, was the panels would be a minimum of six weeks to comeback in to stock.
All in all this has been a terrible experience and I have a very upset customer who has a panel missing on his wall for the foreseeable future and I don't get paid until the works complete.
We wont be dealing with you again and if we could source this else where we would. Customers should be aware of these delays

1400069847 Wet wall, fittings (accessories) and adhesive ordered. A delay in shipping - but did receive an email from the owner asking me to share photos of the wet wall I had not received yet (disconnection there somewhere) - Short delivered accessories which eventually I found out were out of stock (told two stories) - Wet wall looks lovely on. Adhesive (Sovereign) didn’t work at all - affected by outside temperatures supposedly - even braced boards just slid off the wall. I had to laugh at that point - reverted to waterproof NM Nails which worked well. Refunded promptly for the adhesive and the non delivery. Response from owner Gary was positive customer care - promising refund of shipping charge - which was very much appreciated.

Great products, great price and quick delivery, get us up to date the whole time would definitely recommend

Excellent service, panels were in stock and delivered really quick - would definitely recommend and will use again :-)

Bought ceiling panels and wet walls
Also bought the recommended silicone type adhesive (6)
Ceiling fell down after 5 hours!!!
Lucky no one in bathroom at the time

Still to do wet walls......

Avoid!!

The “T+G” (tongue and grove) on the pvc wet wall panels DO NOT CLICK TOGETHER at all.

They pull apart and leave a VERY BAD and VERY noticeable LINE that looks cheap and horrible in your bathroom.

Very poor quality, take time to invest in a more expensive product.

The lighter the colour of the panel the more noticeable the line. With that said T+G that does not snap into place is poor.

This is my second attempt to write this review, as my initial review was rather incomplete and I felt the response I had from the company was rather insulting, so I actually deleted my 1st review.

We purchased 4 x Pearl White 1m x 2.4m Wide Wall Panel around late July 2020 in time for our bathroom renovation and we paid around £275. ( Affordable and reasonable price when compared to other trade companies)
We chose this company after researching customer reviews and also the affordability of price.

We received the panels soon after in timely manner however, we failed to check them immediately. This was due to personal circumstances and space management in terms of storing 4 fragile panels which were meant to be used immediately but that was no longer the case. Our bathroom renovation was delayed as a result of water leak and further arrangements that were required in order to repair.
We misjudged the "packaging" those panels were in was adequate and the panels would be in perfect condition.

Due to the delays on our behalf our bathroom plumber had to re-arrange his diary and push back our installation date to late August (21/08/20).

On 20th August me and my husband decided to open the packaging just to make sure everything was as it should be.

We discovered that 3 out of 4 panels were damaged ( two had bad broken off corners, one had around 30cm long damage on the edge).

We immediately contacted the company, and their first response was to blame why we had delayed it for almost a month, as their website t&c states you must report any damage goods within 24h of receipt.

Objectively speaking - most people do/should do/would do! Subjectively speaking in our defence - we had reasons why we couldn't/didn't do!

regardless we insisted our goods were replaced - they could not be used.

we spoke to "ANDY", the manager who conveyed what his "BOSS" had said. We had two options either get a full refund for all the goods or they will send us 3 replacement panels at £29.00 each.

We discussed our options, and we were not in a position to look for new panels, as our installation was set due in the morning!

We agreed to pay the extra £87 and receive them the next day.

As a consumer I know there could have been a compromise, but there wasn't. Although Andy did not insinuate it, he claimed his BOSS said that the panels may have been damaged while we were trying to install them.

This is a ridiculous allegation to make to someone who is a genuine customer.

At that point we just gave up the battle, it was not going anywhere and it was just waste of time and energy to continue disputing.

On 21st August 2020 we received the panels as arranged.

The delivery driver requested I took photos while the panels were in the van, in order to capture the damage of packaging and bad handling from the wear-house team that loaded them on to the truck.

Then we unpacked the panels, to discover one damaged with a bad dent on the back, reported that and got a refund of £29.

There was a second damaged panel - this could be worked with as it was not going to be used directly in the shower itself. Hence we thought we can live with that and not report that as damaged.

Now we are in a position where we have ordered 7 panels in total, used 4, 3 will be going to waste, because the seller failed to wrap them adequately, blamed the delivery companies for mishandling and us for not reporting within 24h.
If we had damaged those panels while trying to instal we would not be looking to pay for new panels, so this negates the claim/suggestion that we had done that.

I strongly believe it is the sellers responsibility to ensure goods are wrapped and packaged well enough to reach the buyers destination, if you are providing an online service and delivery.

Unfortunately the panels were not wrapped adequately.
Panels were placed in cardboard, then polyester pieces around them and a black cling foil to wrap the whole item.
There was no bubble wrapping or "fragile handle with care" warning message.

it is now 20:00 in the evening, 4 panels have been placed and the plumber has just said the panels are not of great quality, they are in fact of poor quality, they are not tongue and groove, as they don't pull together as they should, there is an obvious line. They are supposed to fit strongly joined together so no lines can be seen. They don't ...

just really disappointed and not interested in any response or excuse from the company, the reason I took time to sit and write this review is to give an insight of what we have experienced, and I hope no one else experiences the same.

Shame!