Wheelbase is our local shop, but it's more than just a bike shop (they've got showers!?!) The staff love cycling and cyclists, they are incredibly helpful - and very patient. We bought our gravel... See more
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I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... See more
Company replied
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged.... See more
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 1 week
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Great all round experience.
The website was extremely easy to navigate and the delivery was very quick.
August 7, 2026
Very fast service
August 7, 2026
Very good and quick communication
Very good and quick communication, item came the next day with royal mail.great service really pleased thanks.
August 7, 2026
Terrible.
Terrible.
Reponse you offered nothing,£250 credit,insult,i wrang about getting new ebike,PR carbon pro,guy said we have this have this bike here.cumbria.
I spoke to a guy,in the Kendal shop,
He said to me,we have the Amflow PR carbon,pro,£5400,wow i said great.
I got straight back, on the phone,i was so pleased,excited,jumping up and down,so happy,told 9 emtb guys i was getting this bike,1 in the group,had last years,model.
I was impressed with its performance.
I paid Wheelbase £2700,up front,to keep the bike,
I wasTold the bike would be, with them in Darlington shop,wed/thurs,that week.
So i waited until,Tue/ Wednesday,i wrang,asking if my bike was ready.
Went quite,no answer.
I wrang back on several occasions.
Eventually the cumbria shop guy come on,tells, me this PR PRO, was sold to someone else after i paid the £2700.
I was devastated,after complaining they offered £250 credit.
I was pissed off, the fact WHEELBASE took my £2700.
And sold to someone else, after i paid this money.
Attitude of the lads,after i complained.
The last idiot tried to shout,me down,when i said wanted my £2700 back,i call him big voice,told me it could take upto 10 days,to get my money back.
Honest dont touch them.
Norman Kennedy
August 5, 2026
Unprompted review
Reply from Wheelbase
Hey Mark
Thanks for the big five!
Enjoy your bike :)
The Wheelbase team
Reply from Wheelbase
Hey Stephen,
Thanks for taking the time to leave a review, wishing you many years of shredding
Peace and Wheelies
Matt
Great quality Airmatic mens shorts, fast delivery
Great quality Airmatic mens shorts. YP has been looking for this brand and the price was much better than on other sites. Delivery was super fast, I will use Wheelbase again :)
July 30, 2026
Reply from Wheelbase
Those Airmatic shorts really do help you fly... and keep you looking fly after the ride in the pub.
Enjoy the miles
Peace and Wheelies
Matt
absolutely awesome bottle ...plus…
absolutely awesome bottle ...plus postage was quick too
July 29, 2026
Reply from Wheelbase
Thanks Darren! What can we say... There's no bottle neck when it comes to posting bottles :)
Ride Safe
Matt
Very prompt delivery after a very…
Very prompt delivery after a very helpful conversation with the shop.
July 31, 2026
Reply from Wheelbase
Murray, nothing bets a conversation about bikes, or at least all us at wheelbase think that!
Don't hesitate to get in touch if we can assist in the future
Thanks
Matt
Cracking bike shop - great staff.
Wheelbase is our local shop, but it's more than just a bike shop (they've got showers!?!) The staff love cycling and cyclists, they are incredibly helpful - and very patient.
We bought our gravel bikes from there and later our road bikes. Everyone was helpful, double-checked everything and made sure we were happy and understood the particulars of each bike.
The team own the shop and it shows.
July 11, 2026
Unprompted review
Reply from Wheelbase
Matthew, I think you might have just earnt yourself an invite to drink beer and ride bikes with us!
Thanks for a top review
See you out there on the trail :)
All the best
Matt
Took my bike to Wheelbase Darlington
Took my bike to Wheelbase Darlington, which I purchased it from originally. It had an error 504 on the display. Waited for 2 weeks to get it booked in, they phoned me to say they can't possibly find a fault with it without racking a massive bill up so it's in my interest that they just leave it. The replacement motor was just a year old with a receipt to prove it. I phoned back to make sure they understood it was covered by warranty but was assured it's in by interest because it could cost a fortune to work out what's wrong. Fast forward to today and I took it to a bike shop in Bishop Auckland and they have called to say it's fixed with a £20 charge, it just needed a fault code cleared. I don't think Wheelbase had even plugged it in.
My plan was to get it fixed and to sell it for a new Am.Flow, I won't be giving my local Wheelbase the business and that's for sure.
August 1, 2026
Unprompted review
Felt rushed when picking bike up and…
Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel
July 19, 2026
Reply from Wheelbase
Hi Dave,
Thanks for making us aware of this. We can only apologise that your collection experience wasn’t as we would like. We do hope that you enjoy your new bike and please let us know if we can assist further.
All the best,
Team Wheelbase
Product was fine
Product was fine. But got 4 emails asking me to review my experience. Too many emails.
July 17, 2026
Reply from Wheelbase
Hi Danny,
Glad you’re happy with the product. Yes, sorry about this we are aware of the issue and are working to rectify it. Apologies for the inconvenience!
There is nothing more valuable than customer experiences
All the best,
Team Wheelbase
Order went smoothly with Wheelbase but…
Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
July 16, 2026
Reply from Wheelbase
Hi Stephen
We are so sorry that your bike was delayed with our courier! We will note this with DX, although we use a 24hr delivery service sometimes delays occur
We can only apologise, and hope you enjoy the bike
All the best
Matt
Enormous thanks to Tom in the workshop…
Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job done. I’ve little relationship with the store as we live in Sheffield but he went above and beyond to help get me out of a fix. Proper customer service. I wouldn’t hesitate using the shop or workshop again in the future. Highly recommend and thanks again.
July 22, 2026
Unprompted review
Reply from Wheelbase
Hey Sue
We hope you all had a blast at Ard Rock! Us guys who headed down to support Burgtec certainly did :)
Thanks for choosing us, we'll keep an eager eye out to see if your son takes after Steve Peat, being a Sheffield boy
Peace and Wheelies
Matt
Highly recommend
Probably the best online retailer for price and service. Highest recommendation.
July 13, 2026
Reply from Wheelbase
Scott
Thanks for taking the time to write probably one of the best reviews out there!
Peace and Wheelies
Matt
Good job reliable.
July 13, 2026
Reply from Wheelbase
Enough Said!
Thanks for the 5*'s :)
All the best
Matt
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