Wickes - Aberdeen Reviews 

I was in the store for the first time this morning to get paint for my bathroom. I had assistance from staff member Jillian (did not get her last name but wears glasses if this helps locate her ). She was so helpful and got me the paint that I was looking for even carried it back to the till for me. If this is how staff treat you I will definitely be back. Thank you Jillian if you ever see This

Brilliant customer service, and shop layout was great, Jill and Sejal both helped me find everything I was looking for

Sejal was very helpful. When I couldn’t find the specific colour of paint I needed she offered to go and get it from the warehouse for me. She also then helped carry it to my car. Very friendly service.

We placed a click and collect order and then phoned through to the branch to ask if we could pick it up the next day at 07:00am. The staff couldn’t have been more helpful, they ensured everything was ready for the 07:00am collection and were helpful, professional and courteous throughout: they even helped my wife carry them to her car. Aberdeen Wickes is the best!

I wouldn't normally leave a review but i was so impressed with the helpfulness of staff at this store. Great selection of products too! Jillian provided great customer service.

My new favourite store :)

Can't fault Wickes Aberdeen for prompt delivery and help sourcing the materials I need for my current project. Thanks to Rachael for ensuring I got the correct materials ( as I never went in to the store ) and Steve for delivering it super fast and being extremely helpful at my end.

A wonderful experience with Alison helping us design our bathroom. Alison was very helpful and clear every step of the way. Thank you!

Well laid out store (Westhill) and good choice of goods but checkout could be massively improved.
Operator obviously didn't want to be there either just going through the very basic requirements or staring into the abyss. No interaction or pleasantries at all.

Excellent in-store kitchen design consulting. Our design consultant, Alison Farrell, was very accommodating making changes to the kitchen design. She took us around the shop floor explaining the units in the store which help in our decision. We were completely satisfied at the end of the meeting. Excellent customer service from Ally. Thank you.

Replacing a kitchen is a daunting experience but I would highly recommend Ally at the Aberdeen branch. She is extremely professional and knowledgeable about the kitchen products. Nothing was too much trouble for her and she was extremely patient about any questions that I had.

Sorry I didn't get names however there was a male and female member of staff who were very helpful and patient when I got myself into a bit of a muddle over receipts and exchanges. Thank you.

Edit: 29/07 - unfortunately this exchange never went through, at the time we signed a till receipt but were not given a copy of our own, we did query this but was told the refund would go back onto the card automatically. Weeks passed, we went back in store and was reassured that it was due to a bank holiday there was perhaps just a delay. Spoke to someone on 6th of June who confirmed the refund had not gone through but they would leave a message so when we were next in store this could be refunded, returned to store once more and duty manager was unable to find any note of this and would ask someone to call me back. Unfortunately no phonecall. Thankfully this refund was only for a small amount but we have been back and fore so many times with no resolve it has really left a poor impression. All staff have been lovely but unfortunately this issue was never rectified.

Alison at the Westhill branch in Aberdeen was great to deal with. Would highly recommend if your looking for a kitchen designer

Poor delivery service. I ordered several items for delivery, chose an available date and was initially quite pleased with the process. On the due day I received a call saying not all items were available. I said this was OK, just hold and deliver when all were available. Apparently, they can't do this and required me to cancel the missing items on the order, for refund, and re-order if still required. What utter nonsense. I did as they asked and the refund was processed promptly.

Visited Wickes Aberdeen for kitchen Ideas and design.
Alison Farrell was extremely helpful and gave us loads of options. She spent time being very thorough. Very professional and friendly.

Very friendly and helpful thank you Donald

Was served by SEJAL she was very helpful scanning an item for me getting me a trolly and getting me assistance to lift the work top in Westhill
Thankyou

Ashley our designer made a really well laid out kitchen and was really responsive to any changes we suggested. The installer is so important to the process and the one Wickes provided was excellent. The build quality is solid and this kitchen should last 20+ years. Also a very competitive price compared to other suppliers we looked at. Highly recommended

Great service and communication. My appointment with Alison to disign the kitchen was great. Fulfilled all my expectations. Thank you!

Wickes themselves no issue - good value - but Deliveries - DX in this case - Appalling lack of updates and contact if delays. Tracking a joke if you live in Scotland. The Wickes “bot” online assistant said if delivery not in 30 days I can get refund..!! Who can afford to wait indoors for a delivery for 30 days. Maybe those on benefits, but not working people.
Store staff told me I could not get item delivered to store for collection.
Item arrived now but courier company procedures poor.

The lady arrived on time and carried out a detailed survey. Sat and discussed some suggestions she had to help the design