Wickes - Aberdeen Reviews 

Great service and communication. My appointment with Alison to disign the kitchen was great. Fulfilled all my expectations. Thank you!

Wickes themselves no issue - good value - but Deliveries - DX in this case - Appalling lack of updates and contact if delays. Tracking a joke if you live in Scotland. The Wickes “bot” online assistant said if delivery not in 30 days I can get refund..!! Who can afford to wait indoors for a delivery for 30 days. Maybe those on benefits, but not working people.
Store staff told me I could not get item delivered to store for collection.
Item arrived now but courier company procedures poor.

The lady arrived on time and carried out a detailed survey. Sat and discussed some suggestions she had to help the design

Sejal was so helpful and accommodating with my tile mishap, I really appreciated it!

Alison was a lovely person to deal with, patient & helpfull. She explained things to us & guided us through the design of our kitchen. (Which I am sure was a challenge) very well done.

Lovely staffs especially Sejal was very helpful.

Impromptu visit to Wickes to look at the kitchen ranges. Spoke to Alison with our queries and fortunately she had a cancellation. Alison did a plan and priced our kitchen giving us a discount . Absolutely delighted with the service and can't wait to get our units.

A young man by the name of Hamza helped me with sand to my car and lifted it all in the car for me. Lovely lad, polite and most helpful. He deserves recognition.

Alison was very approachable and extremely helpful with designing my new bathroom.

I’ve been visiting Wickes in Westhill
Aberdeenshire since it’s opened and thank goodness there’s a DIY store near me. I stay locally and even though it’s not the largest DIY store in Aberdeen, it has a lot of stock. The staff I’ve encountered have always been friendly, especially Sejal who helped me with a plasterboard problem. I do love the 10% trade discount and the location. I’ve never had a bad experience.

Efficient and helpful service from Hamza today 24 02 2026.

Just visited today to collect 5 x 50L bags of manure. I was served by Jillian who couldn't have been more helpful and pleasant to deal with. The icing on the cake was that she, without being asked, lifted the bags into the back of my car which I would have really struggled with. Wickes is lucky to have such a valuable customer-focused employee as Jillian.

Great shop, great management. Nice people. Best worker is Sejal.

Was in the store this morning and have to say the staff were most helpful. I could not find what I was looking for the staff member took the time come with me showed me where it was and even took the time to explain how to use it.
Thanks to Jillian of the Aberdeen store will definitely look for you next time

From the very start my advisor Ashley was so helpful.
She made me feel at ease and listened to my requirements.
Nothing was too much trouble and I was able to choose tiles and flooring on site.
Excellent service!

Taylor in Aberdeen store was so helpful in checking the shelves were in stock before we left home

Bought led down lighters for my shower room . One went faulty after 3 months of using . They wouldn't change this because I didn't have proof of ourchaes although I had a bank statement but no receipt. I thought this was bad customer service and won't be shopping at Wickes from now on .

Attention to our needs. Friendly service. Knowledgeable staff (Alison Farrell).

My kitchen was started in October 2024 and finished a few days ago January 2026 (it took over 14 months and was supposed to be finished in 5 days) I will never use Wickes services again, I personally do not recommend this company to anyone, not even my worst enemy.

Made appointment for Aberdeen store for kitchen design. Traveled 2 and half hours to get there. Everything was very rushed. We didn’t get to finish the design as we ran out of time. Said they’d be in touch when they’d worked a bit more on the design, never heard anything back!! Went to B&Q instead!