Wickes - Ashford Reviews 81

Do not under any circumstances go to WICKES for a kitchen. We was without a working kitchen for 15 months, Three rubbish fitters, ruined my kitchen. We are one of many. Health and safety issues, a child could have fitted better. A 6 day kitchen, took 15 months, illegally took finance when the job had not been signed off, photos and video footage, of pretending to fix one of many problems and it showed they never even touched it, then talking to myself when they said they was finished and told me it was fixed this was the Manager as he was there because of the bad work, then played back the video footage and saw it wasn’t even touch and the manager is on video saying l don’t give a shit how you do it, just get it done. I cannot list all the damage and disgusting work by the fitters, it’s too long.
Yes they admitted it numerous times, agreed it was not acceptable. Just talk, more lies.

We had a fantastic experience working with Charlotte Grimshaw at Wickes. She designed our kitchen beautifully and made it incredibly functional for everyday use. Every detail was carefully thought through, and the final result exceeded our expectations. Charlotte was professional, helpful, creative, and attentive throughout the whole process. We are absolutely delighted with our new kitchen and would highly recommend her to anyone looking for a talented kitchen designer.

Great friendly, helpful staff
Especially Matt and Fiona who went above and beyond to help me.
Great team

Very poor online ordering service. Tried to place a large order of landscaping products which says in stock for delivery. When you get all the way though checkout and topics a date for delivery it’s says out of stock. Spoke to customer service who were very unhelpful and there is no stock and never will be in my local store and they can’t deliver from where there is stock 5 miles away at another store! Ridiculous policy!

Charlotte was fantastic, very professional, patient and gave great assistance and advice with the kitchen design!

We have recently had a new kitchen, bought and installed from Wickes (after a positive experience buying a bathroom from them a couple of years ago) and we are thrilled with the result. Our designer was Charlotte and she has been excellent from start to finish. She came to our house to work with us on the design, combining product knowledge, efficiency and creative flair with our wishes and ideas, to come up with a design that is both practical and looks great. We are especially pleased with the bespoke look, with some cupboards being altered so that they fit exactly into our space. Charlotte continued to provide us with support throughout the whole installation process and she has the knack of making you feel as if you're the only customer, with nothing ever being too much. I made several visits to the store and the times when Charlotte wasn't on shift I was assisted by her colleagues, all of whom are knowledgeable and helpful. Based on my experience I would definitely recommend Wickes for kitchens and bathrooms, particularly for the design aspect and also for the quality of their products.

Our visit to wicks was great,we were looked after by a staff member called George,we had visited 2/3times to choose oak flooring,but wasn’t sure about underlay,George advised us and helped with the amount we needed and all the extra bits and pieces,he was very pleasant and friendly and easy to talk to,thankyou George.and then he said we could have it delivered at a very cheap price and the time to deliver it was perfect 👌

Charlotte at Ashford is fantastic, nothing was too much trouble for her to help us get a show kitchen. From the initial measuring to the design meeting the process was simple. We also had a Wickes fitter and were lucky to get Chris who is an old school hard worker with a marvelous dry humour to go with it. Our kitchen is now finished and we couldnt be happier, it looks exactly like the design Charlotte created. You can see that Charlotte and Chris take great pride in their work and it shows in the finished product.

Poor delivery only outdone by the particularly unhelpful and ignorant customer service. This was the Ashford Kent branch and City Sprint. I have no idea if the products are any good as I haven’t seen mine. These companies/people really do not care that other peoples livelihoods depend on them not being rubbish at their jobs. Obviously, this review is a complete waste of time.

Update: out of the 23 items in my order, 18 arrived in decent condition. One piece of timber is unusable for my project and I cannot believe that a human being dispatched it thinking it would be ok. 1 bag of topsoil has a hole and a lot of the soil has escaped. 3 bags, which have been paid for, did not arrive. Just when I thought this nightmare was limited to late delivery, appalling customer service, I find the products are shabby and the order incomplete. Unbelievably bad. I wasn’t asked to sign anything stating I’d received all items and they were all in order. I did call Wickes to let them know it was an incomplete order. No answer. I’ll resume the battle tomorrow.

PS The unfortunate delivery driver did all he could to assist with offloading while it turned dark.

We had an excellent experience buying and installing our new kitchen from Wickes in Ashford, Kent. Our salesperson, Paul, was very friendly and helpful. He came to measure up and from the start was friendly, knowledgeable and more to the point NOT pushy. On our visit He patiently talked us through the design process, showing us loads of options and pictures, and suggested alternatives when our initial ideas didn’t quite work and came up with ideas/ suggestions we didn't even think of. Paul also helped us tweek a few problems we may have had fitting the kitchen . Sadly we had to cancel both our oven and microwave we ordered as didn't realise oven was hard wired and we had just had kitchen plastered! Paul fully understood refunded us immediately and even checked the replacement oven I was ordering was right for us .
Would not hesitate recommending anyone thinking of buying a kitchen to speak with Paul.

Charlotte from Ashford is really awesome the best person ever she seriously knows what she is doing is honest explains things doesnt push sales -She is really talented and works with the customer rather than invent something hairbrained ,even when the customer is !

I had a design appointment with Mykhailo for a client's new kitchen. He was friendly, courteous and very knowledgeable. The design and meeting went very well. I would highly recommend him if you are planning a new kitchen design.

Stuart Denver was my bathroom co-ordinator advisor. He listened advised and designed a wonderful bathroom from my vague ideas

Mikhailo came to do a home appointment. He was the most polite knowledgeable young man who had a great mannner. He explained every in detail and listened to my requests adding some really nice ideas to the design. I explained I have disabilities and he was most helpful with the products that would suit me.

I had Paul out to help with ideas for my kitchen I have had many people out from quite high-end kitchens with little to no help but Paul came in like a breath of fresh and was very inspirational I’m with many ideas, very pleased

I attended an appointment at WICKES ashford on Monday 12/1/26 and met with Charlotte to order a new kitchen. She had previously done a site visit to take the measurements and had been extremely helpful.
I cannot praise Charlotte enough. She was fantastic. I have rarely met a consultant who was so knowledgeable and professional in their job.
She was patient, thorough and listened carefully to all my requests and simply explained all the available options.
Charlotte made the whole process of planning and ordering a new kitchen so much easier.
Thank you Charlotte.

We were fortunate to meet Charlotte who guided us through all the varieties of style, fittings and accessories. Then when we had decided she showed us what our installation would look like, and it does. She made the detailed order and it all arrived very efficiently. There are so many decisions to take ans Charlotte made it clear and simple.

After home appointment with Myhkailo I knew our kitchen is in good hands. He was honest, knew there is not much room but made a project that use every possible inch of the kitchen. He's young, determined and full of great ideas person, I'm so happy with his work. He was helpful even after we made an order. Delivery time is very reasonable, the kitchen will be delivered 5 days after ordering. Can't wait to have it installed!

We’ve had a couple of visits to Wicks Ashford. Once it’s been fitted. Our house will be amazing!! Thank you Paul. You’re awesome 🤩

Wickes is my main supplier of all materials and parts I need to run my business
The Ashford branch is the one I purchase from more than any other due to the area I work in and around Ashford
The staff are always very happy to help and easy to approach and talk to
Marcus who is normally on the tills is extremely knowledgeable with regard to were I can normally find what I'm looking for and we're it is in the store
Since the refurbishment of this store the layout is so much bigger and better
I will happily continue to use Wickes Ashford
Thanks guys
Regards Keith