Wickes - Ashford Reviews 

Charlotte was magnificent in assisting me with sorting out o donation of dying plants to the Local Hospice Foundation for their summer Fete. Hope some will survice with some TLC in this heatwave.

We had an excellent experience buying and installing our new kitchen from Wickes in Ashford, Kent. Our salesperson, Paul, was very friendly and helpful. He patiently walked us through the design process, showing us loads of options and pictures, and suggested alternatives when our initial ideas didn’t quite work. Despite our indecisiveness, Paul helped us nail down a design we absolutely love.The installation team, Chris and Josh, were brilliant. They ripped out our old kitchen in just one day and finished the new installation a few days early. Their professionalism, politeness, and hard work were second to none. When we asked for last-minute changes, moving plug sockets, tweaking the sink draining board, and fitting new light fittings, Chris was more than happy to make it happen. He even sorted out an unrelated electrical fault with our switch panel, arranging a replacement and fitting it after the job was done. When a damaged drawer front arrived, Chris quickly organized a replacement without any fuss. It’s now a month since the installation, and we’ve had no problems whatsoever, we absolutely love our new kitchen! We couldn’t be happier with the service from Paul, Chris, and Josh at Wickes Ashford. Highly recommend!

We are very pleased with our wicks kitchen.Thanks to Chris and Josh for installing it without very little inconvenience to us.They were very professional and thank them both for an excellent job.Mr and Mrs Fuggle.

First of all Michael gave us a first class service, when we visited the store the first time. He took the time to show us various products and when we choose the final design and placed the order, Michael was there to contact with any further questions or changes by email or phone. Excellent service

Charlotte from Wickes Ashford was helpful and attentive from the start in pointing out and guiding me through all the possibilities and options when choosing a kitchen and a shower room. She was helpful through the whole process. Excellent service. The installers were also excellent.

From a good experience in store, Ashford, with our designer, my experience with the Wickes Experience team who took over booking the fitters, to delivering the kitchen was a nightmare. They should be re-named The Bad Experience team!! Trying to organise one of their fitters, at a time to suit us proved difficult, actually impossible. The experience team were hard to get hold of, there was always a different person who answered the phone, as they based are all over the country - no central office. No one called back even when I threatened to cancel the kitchen by the end of the week if I hadn’t heard back from someone! In the end I organised my own fitter, who was brilliant, and considerably less expensive than Wickes’ fitting charges, which are extortionate. The Heritage kitchen was the top of the range, it looks nice, but I don’t feel it will last the test of time. It is nowhere near as solid, and heavy, as the kitchen we took out, particularly the carcasses. Also, they all come flat packed, which in my opinion adds to the inflated fitting charges. I would never use Wickes again, and certainly wouldn’t recommend them.

I needed a new kitchen in a very short time scale with delivery in 10 days. Most suppliers needed 4 weeks lead time, I had a kitchen fitter booked already so needed to get one quickly. I was helped at the Ashford store by Mykhailo who visited my home and came up with the plan. I visited the store and made some alterations. He was incredibly helpful and patient working with my ideas to make the changes. True to his word, Mykhailo worked with the delivery team to get the order out in time for the fitter to start work. He is an outstanding team member and I highly recommend him and Wickes for their service. It was also a great price, £2,000 cheaper than other kitchen companies.

The planning and delivery together with customer support was very good. Fitting was good but there were a few hiccups such as electrics and certain fittings of cupboard.

Store is so much better since its revamp a much nicer shopping experience. Staff are always really helpful.

Would like to thank Daphne and staff for the amazing support and donation of kitchen units for use at Tag pet rescue.
Our hamster house is looking amazing thank you

We asked the Ashford branch to install a new bathroom for us, as my wife is immunocompromised and we need an up to date bathroom. The job took about 3 weeks. However, just one week after completion, we noticed a number of issues, the most important of which is that the toilet kept blocking up. The fitter came out to sort the problem out the next day, but we needed to pay for Dynorod to clear the blockage. Saying that, no more than 4 days later and it's blocked AGAIN!!!! It's Easter weekend and even though I've contacted Customer Service, they can't come and look at it until the day after Easter Monday, leaving us with no functioning toilet with a renal patient in the house. We are avoiding using the new shower too, as this links to the same pipework. - Message to Dylan, Trustpilot doesn't have a private message facility

We bought a bathroom from Wickes as the Kitchen their Maidstone branch sold to us and fitted 10 years ago has been wonderful.

The bathroom has been the opposite and is now causing issues to both me and my husband that Wickes could not care less about.

The toilet fitted has blocked twice this week and is obviously not fit for purpose. Wickes have not even come out to look at the issues we have raised. We had expected far more based on our previous experience. My husband now has also banned use of the shower as he is not confident the new system can cope with it.

This is now causing extreme stress to both of us, not good as I am fighting a chronic Kidney Disease and have begun dialysis during this fiasco.

The whole process of using Wickes has been first rate. From the initial visit and survey with Stuart Denver, through the design phase and finally the discussion over costs and options everything has been seamless. I am totally confident and extremely happy that I have chosen Wickes to transform my bathroom.

I am so pleased with my new kitchen I had Chris from wicks fit my new kitchen he was very trustworthy as I gave him keys to get in and lock up when finished for the day. He was always prompt and very polite and friendly. They were always on track they know how many days they will need from the start. He came back to just finish the water softener as we were waiting on new pipes. All done would recommend wick fitting team to do the job.

I visited the store to collect some timber for a recent garden project. The timber section was looking very empty due to the stores forklift truck breaking down. The product was originally planning to get wasn't available. The member of staff I spoke to apologised but helped me pick out an alternative that ended up being better for the job and saved me a considerable sum. Great service from the staff in the Ashford store.

I visited the store on 16/05. Fantastic staff and very friendly. The store is looking much better since it's renovation. New showroom is looking excellent and much brighter than the old one. Clearly money well spent. 10/10

Ordered bathroom 1/5/24. Installation started 1/7/24. Bathroom cost over £8000. Installer left over 25 snagging issues. Constant calls and emails to Wickes who never replied. Emailed managers who did not have the courtesy to contact me. Unable to use all bathroom facilities and had to wash etc at bathroom sink. Incorrect WC supplied on 3 occasions. No show by installers etc on dates agreed. No action until I contacted Ombudsman and CEO office. Eventually completed 8 months later. Offered £430 compensation where Wickes have gone against the Customer Rights Act of 2015. Will not accept fact that they have broken the law Ombudsman seems to be in favour with Company. Appalling service from a company where their values and mission statement as advertised on TV mean nothing and think they can dismiss their customers once the work has been completed. I cant write the whole debacle as it is too long to go into details. Wickes if they had done a good job would have benefited from a kitchen from me, but now I would not buy anything from them at all. Wickes need to accept responsibility for their actions and realise that the customer and word of mouth can affect their reputations. It comes to something when their own installers slate them to customers. I would not recommend Wickes to anyone. I cant give minus stats so have had to leave 1.

Not very happy with Wicks at all ordered some treated timber along with postcrete had a text message to say its on its way between 07:00-11:00 am it turned up 8:45 thats was ok then the driver walked off I said “ where is my post mix!! “ he stuttered and said erm “ oh it might be coming by another carrier ??? I then telephoned Wicks and this was on the Thursday day of the delivery , I spoke to the Ashford branch and was told Oh the forklift broke down over the weekend, yet this was Thursday yet they took delivery orders on the Tuesday even though Ashford couldn't fulfil the delivery !! Knowing full well the forklift broke down over the weekend ! . Reading there terms and conditions it does say wait until its delivered before you get your trades people there ! However you don't expect half the delivery , once you have been sent a text saying its been delivered , and once checked it’s not all there !!! ! Just be very careful when ordering items its just a guideline time and store manager DAN had a just don't care less attitude!!!

As regards to your reply on here today , Yesterday, I got an email reply from Wicks Tony Curley customer relations that said “ sorry we failed on this occasion have £4 delivery charge back “ . so basically all the time waiting for the delivery, plus installers having to re attend , plus all the phone calls I'm still way out of pocket , like I say and you have just proved it Wicks couldn't care less!!

Great customer service.