Wickes - Ashford Reviews 

We have recently upgraded and restored two bathrooms using Wickes hardware or Wickes supplied branded items (e.g. Mira showers).

At our initial consultation both practical and design considerations were discussed with AW (our consultant from the store) and she produced designs accurately and on time. We were then able to tweak choices and practicalities with no sense of pressure and also timed our expected deliveries with our builder's schedule (we were not using the Wickes installation service).

In terms of sales care and attention to detail, AW was excellent and her aftercare was second to none as she was prompt and supportive in dealing with a couple of minor exchanges on items which were delivered un-pristine.

Great communications, customer experience and no hint of pushy or impatience from AW. Will see again!

Friendly staff and very helpful good knowledge of products

I had Fiona serve me and she was so nice. Knew exactly what I wanted and where to find it in the store. I would recommend

Fiona was very helpful and knowledgeable I will definitely return

We have now had two bathrooms renewed wow amazing so pleased .
Quality, price end finish amazing.
Charlotte grimshaw who helped us from start to finish truly reccomend 💯.
Ashford kent.

When I have gone into the store to query something, they were super helpful.
The community project scheme has given a local primary the resources to help start a vegetable garden.
Fiona was amazing and all the staff always have smiles on their faces.

Great service from start to finish
Charlotte Grimshaw the designer, came to measure up and really listened to my vision. Went over and beyond to accommodate everything. The plasterer and fitter Rick, were both professional and helpful and left everything spotlessly clean. I am absolutely delighted with their service. Nothing was too much trouble. Highly recommend Charlotte and the company , Ashford based.

Friendly helpful and professional staff all round.
Would always visit Ashford Wickes over other diy stockists
Thanks so much

Helpful staff and a great service 👍

I go in most weekdays, the staff are friendly, always offer to help with bulky items, the team at Ashford branch are a credit to your company, delivering professional and courteous customer service

Thank you to Fiona, Marcus and the team at Wickes for their community donation to our PTFA.
Not only were they generous with donating us some rat proof storage, they were a pleasure to deal with over the phone and via email.
Thank you!

Fantastic store with good selection of stock, friendly, knowledgeable and helpful staff. Products are well laid out and easy to find, and stock levels are always good. I have the choice of a couple of branches of Wickes but this one is my choice every time. I’d like to particularly say thanks to Marcus who works at the Ashford branch - very knowledgeable, friendly and a real asset to the store!

Went into Ashford Wicks store to look at kitchens and was approached by a young man who showed us around and described/demonstrated the options available. Really helpful and informative

Brilliant team at Wickes in Ashford in Kent. Always so helpful, and the refurbished store is just brilliant. I would not hesitate to recommend this Wickes location!

Always in and out getting bits for the kitchen renovation, nearly Always have what I need and at a decent price with the trade card, staff always happy and helpful especially Marcus on the tills

I recently visited this store to purchase supplies to repair my damaged fence. I have recently had hernia surgery and am unable to lift anything too heavy. I asked the young man at the till if anyone was available to help me and he arranged for his colleague to load my products onto a trolley and even took them to the car for me. I have been a regular in this store for some time and this level of care seems to be the norm. 10/10 customer service

Really happy with our kitchen. Had previously gone to magnet who had told us that they couldn't do much in the space which had left us frustrated. Went to wickes and met with Charlotte who listened to what we wanted. She promptly came out and measured up, she had ideas of space savers which were brilliant and we are very happy with our kitchen now. We love our kitchen!

I had a shower room installed 18 months ago and January this year we had a couple of issues. Contacted customer services and it took nearly two months for a reply. Then nothing but an excuse to say "remedial" teams are busy. Contacted the CEO twice and it appears that he has no "clout" . No mention of compensation. And when you speak to an alleged remedial installer who has assessed the work and is waiting payment for outstanding invoices. And says he can't do the work until he gets paid.The question is why
are the " remedial teams" so busy.

We had a bathroom overhaul, which is lovely, but had some problems that need attention,this is over a year ago. You can't get in touch with anyone even the CEO doesn't respond.
Very quick to take your money and then no aftercare
Will never use them again