Wickes - Bicester Reviews 

47
TrustScore 4 out of 5

4.2

Launton Road, Bicester Oxfordshire, OX26 6PZ, GB


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Rated 5 out of 5 stars

As a community group we requested to use the Wickes Community fund for a few things for the Scout Group. Having submitted the request I went into the store and the manager Alan and colleagues helped... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Guido at wickes Bicester for his amazing service,his attentiveness and attention to detail on helping us choose a kitchen. He has put in so much work and effort and been incredib... See more

Company replied

Rated 5 out of 5 stars

Guido - the kitchen designer at the Bicester branch was superb! He was professional, knowledgeable and extremely helpful throughout the entire process. On top that, he had an excellent sense for a... See more

Company replied

Rated 1 out of 5 stars

This is a nice store but I have had difficulty twice in returning items. I bought a paint roller which did not fit the sleeve in spite of being marked as the correct size. The supervisor would only gi... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Bicester

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Launton Road, Bicester, Oxfordshire, OX26 6PZ, United Kingdom

  • +441869356200

4.2

Great

TrustScore 4 out of 5

47 reviews

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4.2

All reviews

(47)

13,539 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful staff,showed me where…

Extremely helpful staff,showed me where I needed to be answered all of my questions . Brilliant

July 17, 2025
Unprompted review
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Reply from Wickes - Bicester

Hey Sharon, thanks for your five-star review, and I'm glad you enjoyed the service in our Bicester store! - Dylan

Rated 5 out of 5 stars

All round good service

All round good service, nice clean car park, good stock levels, very good pricing, really helpful staff, especialy Julie on the checkout.
My only complaint was the poor plant wilting in the heat.

July 3, 2025
Unprompted review
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Reply from Wickes - Bicester

Hi Kevin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent service in Bicester branch

Excellent service in Bicester branch, mixed paint, staff stayed after their shift to advise on paint, very impressive

June 13, 2025
Unprompted review
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Reply from Wickes - Bicester

We appreciate you sharing your experience at our Bicester branch. We're happy to hear our staff provided excellent service and advice, even after their shift-GS

Rated 5 out of 5 stars

Good stock at reasonable prices.

Good stock at reasonable prices.
Mimi new but picking things up quickly and very helpful.

June 9, 2025
Unprompted review
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Reply from Wickes - Bicester

We're happy to hear that you found good stock at reasonable prices in our store! We appreciate your kind words about how Mimi is picking things up quickly and is very helpful!
-AF

Rated 5 out of 5 stars

Julie was super helpful with discussing…

Julie was super helpful with discussing offers and benefits from trader account.
Helped me to sign up for it too.

Amazing service

June 3, 2025
Unprompted review
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Reply from Wickes - Bicester

We're happy to hear that you had such a positive experience! We appreciate you mentioning the assistance you received with the trader account. Thanks for your feedback. TW

Rated 4 out of 5 stars

Wickes Bicester

I visited Wickes Bicester today and couldn’t find a particular product on the shelves. I asked a member of staff called Morgan who couldn’t have been more helpful. I was shown where to find it (I had walked past it 3 times!!) and given great advice about how to use it. I also asked about garden strimmers, explaining how small my garden is. Morgan found me the perfect product and I ended up buying it even though I hadn’t intended to get one yet!!! Thank you Morgan.

May 18, 2025
Unprompted review
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Reply from Wickes - Bicester

We're so glad to hear you had a positive experience at our Bicester store. It's fantastic that Morgan was able to provide you with such helpful advice and guidance. We appreciate you taking the time to share your experience and we'll be sure to pass your feedback on to Morgan. TW

Rated 5 out of 5 stars

Greatly impressed by Wickes kitchen designer

Greatly impressed by the design input by Wickes kitchen designer Ms Jennifer Tygrys and her excellent working attitude and speedy response towards customer's feedback.

Very pleased to attend Wickes designer home visit when she took more accurate measurements and gave us visual comments on the kitchen design and layout. The designer's opinions on passage width and relative distance fome dining table have been particularly valuable for us to finalise the kitchen layout.

Wickes kitchen design service is highly recommended to new home owners and families who plan to renew their existing kitchens.

May 12, 2025
Unprompted review
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Reply from Wickes - Bicester

We appreciate you taking the time to share your positive experience with our kitchen design service. We're delighted to hear that you were impressed with the designer's input, working attitude, and responsiveness to your feedback.

It's wonderful to know that the designer's home visit and insights on passage width and dining table placement were particularly helpful in finalizing your kitchen layout. We're glad that our design service has been valuable to you and that you would recommend it to others-GS

Rated 4 out of 5 stars

New bathrooms We are very happy with our bathroom and…

We are very happy with our bathroom and en-suite. The experience of Wickes as a business was chaotic at best but the fitting by Simon and the team at Red Dragon was great. They were reliable, efficient and had great attention to detail.

April 17, 2025
Unprompted review
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Reply from Wickes - Bicester

Thank you for your feedback. We're pleased to hear you are happy with your bathroom and en-suite. We appreciate you highlighting the positive experience you had with the fitting team. We will take your comments about the overall experience with the business into consideration-GS

Rated 5 out of 5 stars

Hi there I would like to thank Wickes…

Hi there I would like to thank Wickes in Bicester for the wonderful service received by Leo at the store on the 10th of April , we’re myself and my wife was very impressed with his politeness and customer service helping us with our doubts and issues regarding a few different items on the date . The all team at Bicester Wickes are definitely great pleope and very professional, especially Leo please send our feedback to Him ! Oseas Nunes

April 10, 2025
Unprompted review
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Reply from Wickes - Bicester

Hey there, thank you for your positive feedback, and I'm glad that Leo was able to help you and your wife throughout your visit! - Dylan

Rated 5 out of 5 stars

A great design collaboration

The design phase for our new kitchen and bathroom has been made easy and enjoyable by the skill and attention to detail of the Wickes designer Guido Raffaelli. He contributed excellent ideas that built on ours; it felt like a great collaboration.

March 31, 2025
Unprompted review
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Reply from Wickes - Bicester

Hey Rachel, thank you for your positive feedback, and I'm delighted you enjoyed the service from Guido throughout your kitchen and bathroom projects, enjoy your new space! - Dylan

Rated 1 out of 5 stars

Extremely bad returns policy This is a nice store but I have had…

This is a nice store but I have had difficulty twice in returning items. I bought a paint roller which did not fit the sleeve in spite of being marked as the correct size. The supervisor would only give me a 50% discount as a small label had been removed. It was returned within a few hours in perfect condition. The supervisor was rude to me. I would not ever shop there again if there was a similar DIY store in the town where I live.

March 24, 2025
Unprompted review
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Reply from Wickes - Bicester

Hey Ruth, thanks for your valuable feedback, and I'm sincerely sorry to hear about your situation. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Rated 5 out of 5 stars

The bathroom designer Jenny put some…

The bathroom designer Jenny put some lovely deisgns together fir us at Wiches and did a site visit to measure up.

March 7, 2025
Unprompted review
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Reply from Wickes - Bicester

Hi Matt, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenny in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen makeover

Wickes made the experience of having a complete kitchen refitting stress free the works carried out by professional fitter to high quality, everything delivered on time.
Found the design phase easy to assess what was possible, generally very pleased with the outcome

September 24, 2024
Unprompted review
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Reply from Wickes - Bicester

Hi there, thank you for leaving your wonderful review, we are happy you enjoyed your stress-free Kitchen makeover - SW

Rated 5 out of 5 stars

I would like to thank Guido Rafaelli at wickes Bicester

I would like to thank Guido at wickes Bicester for his amazing service,his attentiveness and attention to detail on helping us choose a kitchen. He has put in so much work and effort and been incredible helpful through the whole kitchen design. Totally reccomend him snd his knowledge amd ability to make dreams come true been a pleasure to deal with him.

December 7, 2024
Unprompted review
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Reply from Wickes - Bicester

Hi, S Nayler. Thank you for taking the time to share your review with us. I'm delighted to learn that your design consultant, Guido at our Wickes store in Bicester, was amazing, attentive and helpful during your design process. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Jennifer the kitchen designer was…

Jennifer the kitchen designer was amazing with her service. She came into work on her day off just so that she could give us an appointment on a suitable time for us. Just ordered our new kitchen and can’t wait to see it. Highly recommend.

October 24, 2024
Unprompted review
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Reply from Wickes - Bicester

Hi Anar, thanks for taking the time to share this feedback, we are pleased to hear that Jennifer provided you with an amazing service, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Purchasing some loft insulation

Purchasing some insulation to complete a DIY project and operations manager Vicky kindly saved me over £60 by advising me of some damaged stock that was being sold at a discounted £5 per item.
Excellent customer service which must be commended.
Saved me money! A great start to the weekend. Thanks Vicky!

September 28, 2024
Unprompted review
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Reply from Wickes - Bicester

Hey Caroline, thanks for your five-star review, and I'm delighted that Vicky was super helpful in our Bicester store! - Dylan

Rated 5 out of 5 stars

Great store in Bicester.

Speedy service, friendly staff, very knowledgeable about products and location of things in store.

September 18, 2024
Unprompted review
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Reply from Wickes - Bicester

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Visited Bicester Wickes store on…

Visited Bicester Wickes store on Tuesday this week and was helped by Nikki to find what I needed. She went above and beyond. Thank you and will definitely come back.

September 17, 2024
Unprompted review
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Reply from Wickes - Bicester

Hi Elaine, thanks for taking the time to share this feedback, we are pleased to hear that Nikki went above and beyond for you, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great customer service

Been in multiple times over the last two weeks regarding materials for a series of projects. Some involved orders for delivery and both kev and Julie were fantastic in dealing with the orders whilst somehow remaining attentive to other customers. Thanks Wickes team - will be returning

September 10, 2024
Unprompted review
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Reply from Wickes - Bicester

Hi Chris, Thanks for taking the time to give us your feedback on this order, I'm glad to learn Kev and Julie were fantastic at dealing with not only you but other customers in the store, we look forward to your next visit! - SF

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