I had my new kitchen designed by Mark James at Wickes in Bournemouth and couldn't have been better looked after. He listened to what I wanted and the result couldn't have been better, in fact all the... See more
Company replied
Location
Switch location891-895 Ringwood Road, Unit 1, Turbury Retail Park, Bournemouth Dorset, BH11 8LL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very positive start on our journey for a new kitchen, Mark phoned us to ensure appointment was still convenient. Arrived on time, a very professional at all times. He listened to what we wanted to a... See more
Company replied
Went to our local Wickes to purchase some tools to get the garden into shape. Found everything needed as the aisles were clearly marked and prices were reasonable. Store was exceptionally clean and t... See more
Company replied
Had our kitchen designed at the Bournemouth store. Good friendly service, and after an initial concern we were advised to a very good fitter. Would add on reflection the unit value for money is not th... See more
Company replied
Company details
About Wickes - Bournemouth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
891-895 Ringwood Road, Unit 1, Turbury Retail Park, Bournemouth, Dorset, BH11 8LL, United Kingdom
- +441202590709
4.2
Great
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products and availability but sullen service.
Good products and availability.
Sullen and bored service from staff .
I called at Bournemouth store mid afternoon on Monday. Female assistant did not inspire me ,could not smile . Not a welcoming experience. As an apparent afterthought wished me a good day.
Observed a male employee loading a mature lady’s trolly with bags of stone on request but appeared to leave her to push the trolley?
October 14, 2024
Unprompted review
Reply from Wickes - Bournemouth
Hey Mike, thanks for your valuable feedback, and I'm sincerely sorry your experience in our Bournemouth store was not the service we aim to provide. I will certainly feed this back so we can improve on this going forward. - Dylan
Tom was very helpful
Tom was very helpful, knowledgeable and friendly, so we were put at ease right away. He gave us lots of options and didn't try to sell anything we didn't want or need. He backed the showroom visit up with a home visit, where he came up with a couple of fresh ideas. Although we haven't had anything installed yet we are very happy with the service we've had so far.
September 14, 2024
Unprompted review
Reply from Wickes - Bournemouth
Hey Rob, thanks for your five-star review, and I'm delighted that Tom was super helpful in our Bournemouth store! - Dylan
Kitchen planning appointment …
I recently had a kitchen planning appointment with Tom Burt at Wickes Bournemouth store and was very happy with my experience.
Tom was very professional and knowledge. Took time to listen to my ideas, made helpfully suggestions and came up with a great design for my kitchen.
I do hope installation and aftercare will be as smooth as planning appointment.
Great planning appointment as well as great price !
September 7, 2024
Unprompted review
Reply from Wickes - Bournemouth
Hello Olga, thanks so much for your positive review regarding the incredible service you receive from Tom in our Bournemouth store. It makes us very proud to hear that Tom was able to design your dream kitchen, enjoy your new space! - Dylan
My kitchen is now amazing so pleased…
My kitchen is now amazing so pleased with it.From planning to fitting and finishing.The whole operation went really well.special thanks to Mark James who planned it all and Wayne the fitter.
July 19, 2024
Unprompted review
Reply from Wickes - Bournemouth
Hi Helen, thanks for taking the time to share this feedback, we are pleased to hear that Mark provided you with a great service from start to finish and that Wayne done a great job fitting, we appreciate you taking the time to let us know. RD
Extremely dissatisfied with Wickes
Extremely dissatisfied with Wickes' damaged product, unresponsive customer service, and rigid, unfair delivery policies. Will not shop here again.
August 17, 2024
Unprompted review
Reply from Wickes - Bournemouth
Hey AP, thanks for your valuable feedback, and I'm sincerely sorry to hear about your delivery situation. If you can please reply back to the private message I've sent you on trustpilot, we can then investigate this further. - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.