Wickes - Brentwood Reviews 

Navdeep was able to give expert advice and was patient, allowing me to make the right choices. Navdeep wants his. Customers to be happy with their purchase and understands the importance of getting it right. He will always answer your calls or emails as soon as he is able and deal with any questions or queries you may have.

Dreadful from start to finish.

The designer took incorrect measurements, which resulted in the wrong materials being ordered and a fridge that doesn't even fit. I'm still without basic essentials such as a sink, hob, and worktops, and my kitchen has been left in an unsafe condition.

I've received endless promises of help from both the Brentwood Wickes store and the customer services team, but none of those promises have materialised. The lack of accountability and communication has been incredibly frustrating.

This has been a hugely disappointing experience, and I completely regret putting my trust in Wickes. Based on my experience, I wouldn't trust them to change a light bulb.

I would like to point out that the team member Pushpa has given me amazing service was so helpful when the tills went down

What a lovely man Tunay is! On the day of the appointment, he was very professional and talked me through the whole process. I am very pleased with his service.

Very helpful staff, helped me out getting the right top soil I needed and a pleasure to deal with, special thanks to Sara!

The help from pushpa .you rarely find someone so on the ball. What a great employee. Thank you so much 💓

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I had a brand new kitchen fitted by Wickes just days before they caused a leak which destroyed it. That kitchen was bought with my critical illness money.
Nearly 12 months later, nothing has been done. Questgates and Keoghs have dragged this out for almost a year. I’m a cancer patient and I had no heating all winter because of their delays.
Now Questgates want to rip my brand new kitchen out, “assess” it, and try to reinstall the old units. Everyone knows that once you start taking kitchens apart, the joints and fittings are never the same again. I will never accept that. Never.
The stress they have caused me has been absolutely unbearable.

I have just had my preparation and kitchen fitted by Andrey of River Birch Interiors. The work was done to an excellent standard and nothing was too much trouble. A very hard worker and left my house spotless at the end of the day. I am thrilled and looking forward to enjoying my new kitchen. I would not hesitate to recommend him.

I ordered Paint on line, very prompt service for collection. Although unable to collect until Bank Holiday Monday. It appeared Dulux does not stock or sell 5 litres in Daffodil White. Despite being on an offer. Hence made more sense to choose another suitable colour in 5 litre pot. Which i thankfully found, along with Tray & roller brushes.
Many Thanks To Manny for your All round great Customer Service & support very much appreciated.

At Brentwood, Designer Tunay Karaman served us beyond expectations, with one of modern kitchen in UK
He deserves millions of stars and more promotion due to his skills and everything!

We got some great bedding plants for the garden from Wickes in Brentwood today - quick service and really helpful staff - especially Pushpa who went the extra mile

There is a special lady on the checkout at Wicks, Brentwood. Who is fantastic. Her name is Pushpa. She makes our visits a joy. She has a friendly smile and a warm welcome when we are greeted by her at the tills. She is knowledgeable, fast and more importantly knows her customers. You feel you are being served by a trusted member of your own family. What a delightful, hard working person. Please treat this woman with kindness and respect. Wicks, you have picked a good member of staff. Well done to all. Xxx

The lady on till was very nice. She helped me with registration on wickes trade card.
Very good service.
Thank you very much.

Pushpa at the Brentwood branch was really helpful. So nice to get someone polite and helpful to ask. Even helped me with discounts. Nothing was too much trouble.

Pushpa of the Wickes in Brentwood, Essex was just so friendly and helpful.

She went out of her way to make you feel like we were friends at a supermarket buying things together.

It was refreshing to experience customer service like this.

I would highly recommend her for customer service supervisor role.

Alan Da Costa - Harold Wood - Romford.

Archie at Wickes in Brentwood
Bought 3 bags of multi purpose compost, bags were too heavy for me. A lovely young man called Archie put them in my trolley and after I paid he put them in my car. Really impressed with him.

Firstly, Leanne at the Brentwood branch was fantastic and went above and beyond to help us. Unfortunately, after that, the experience went downhill completely.

From start to finish, almost everything has gone wrong.

The original kitchen design couldn’t be fitted due to pipework, meaning we lost key storage at the last minute
Around 40% of cupboards arrived chipped and had to be replaced
Several items were missing from delivery
We are still waiting over 6 weeks later for a cutlery insert (£75 item)

The sink situation alone sums up the experience:

Sink 1 – faulty
Sink 2 – arrived cracked
Sink 3 – incorrect replacement
Sink 4 – purchased by us out of pocket because customer service stopped responding

Communication has been extremely poor. We’ve called multiple times (Friday, Saturday, and Monday) and were promised call-backs each time—none of which happened.

Installation was also problematic:

Handles fitted wonky
Hydraulics installed incorrectly
Plinths not cut to size
Leaks on installation

While the original installer did eventually fix some issues, a second Wickes-arranged installer broke our dishwasher and attempted to blame someone else.

We were told installation would take 3 days. It has now been over 6 weeks, and we are still chasing unresolved issues—with no response from customer service.

We spent £16,000, and while the kitchen is nearly complete and looks good, the overall experience has been exhausting and incredibly frustrating.

A real shame, as we chose Wickes based on their reputation and didn’t even consider competitors.

Overall: a very stressful experience with poor communication and quality control.

Update 31/03/26
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Still no update so I called and they put me on hold until 'Jack' was available. When I got through he honestly sounded like he did not care. I will quote 'I can say im sorry until I am blue in the face' and a lot of sighs. Apparently our drawer insert will be delivered on Saturday but I have had not emailed / texts confirming.

Our installer now avoiding us and saying he wont be able to come for a whole month to replace the sink although he lives 10minutes down the road and said he would be there to help, so even our installer wont finished the job now. Im having the worst experience and am livid.

Update 06/04/26
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I ended up emailing the Director of the company and requesting assistance and a formal complain process and compensation. We are now with someone who appears senior and have sent him all the info.
4 drawers need replacing, again. They need to source some dishwasher legs and they need to organise a new installer to come and repair it all and fit the new sink.
Sent them an email with all the photos and what happened with our installer so I will update when I have something else to say.

**UPDATE 11/05/2026**
Can you believe, this is still going on, they came to fix and break something else, I get one reply a week and they cannot confirm anything I have asked them to.
I am now having to go to the Ombudsmen to escalate, This was meant to be completed in Feb, its never going to be finished. Embarrassed and exhausted.

Connor was outstanding very helpful very friendly & even helped to put the lintel in my car fantastic representative for Wickes!

Paul is a top man helped me find my tiles and load them, give the man a Pay rise. Very nice man 👍🏼