Wickes - Brentwood Reviews 

Pushpa of the Wickes in Brentwood, Essex was just so friendly and helpful.

She went out of her way to make you feel like we were friends at a supermarket buying things together.

It was refreshing to experience customer service like this.

I would highly recommend her for customer service supervisor role.

Alan Da Costa - Harold Wood - Romford.

Archie at Wickes in Brentwood
Bought 3 bags of multi purpose compost, bags were too heavy for me. A lovely young man called Archie put them in my trolley and after I paid he put them in my car. Really impressed with him.

Firstly, Leanne at the Brentwood branch was fantastic and went above and beyond to help us. Unfortunately, after that, the experience went downhill completely.

From start to finish, almost everything has gone wrong.

The original kitchen design couldn’t be fitted due to pipework, meaning we lost key storage at the last minute
Around 40% of cupboards arrived chipped and had to be replaced
Several items were missing from delivery
We are still waiting over 6 weeks later for a cutlery insert (£75 item)

The sink situation alone sums up the experience:

Sink 1 – faulty
Sink 2 – arrived cracked
Sink 3 – incorrect replacement
Sink 4 – purchased by us out of pocket because customer service stopped responding

Communication has been extremely poor. We’ve called multiple times (Friday, Saturday, and Monday) and were promised call-backs each time—none of which happened.

Installation was also problematic:

Handles fitted wonky
Hydraulics installed incorrectly
Plinths not cut to size
Leaks on installation

While the original installer did eventually fix some issues, a second Wickes-arranged installer broke our dishwasher and attempted to blame someone else.

We were told installation would take 3 days. It has now been over 6 weeks, and we are still chasing unresolved issues—with no response from customer service.

We spent £16,000, and while the kitchen is nearly complete and looks good, the overall experience has been exhausting and incredibly frustrating.

A real shame, as we chose Wickes based on their reputation and didn’t even consider competitors.

Overall: a very stressful experience with poor communication and quality control.

Update 31/03/26
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Still no update so I called and they put me on hold until 'Jack' was available. When I got through he honestly sounded like he did not care. I will quote 'I can say im sorry until I am blue in the face' and a lot of sighs. Apparently our drawer insert will be delivered on Saturday but I have had not emailed / texts confirming.

Our installer now avoiding us and saying he wont be able to come for a whole month to replace the sink although he lives 10minutes down the road and said he would be there to help, so even our installer wont finished the job now. Im having the worst experience and am livid.

Update 06/04/26
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I ended up emailing the Director of the company and requesting assistance and a formal complain process and compensation. We are now with someone who appears senior and have sent him all the info.
4 drawers need replacing, again. They need to source some dishwasher legs and they need to organise a new installer to come and repair it all and fit the new sink.
Sent them an email with all the photos and what happened with our installer so I will update when I have something else to say.

**UPDATE 11/05/2026**
Can you believe, this is still going on, they came to fix and break something else, I get one reply a week and they cannot confirm anything I have asked them to.
I am now having to go to the Ombudsmen to escalate, This was meant to be completed in Feb, its never going to be finished. Embarrassed and exhausted.

Connor was outstanding very helpful very friendly & even helped to put the lintel in my car fantastic representative for Wickes!

Paul is a top man helped me find my tiles and load them, give the man a Pay rise. Very nice man 👍🏼

Leanne was amazing. She was friendly and very professional. Very happy with the kitchen design process. She spent lots of time with us and was happy to answer any questions we had.

From start to finish the experience and customer service we were given by Tunay (kitchen consultant. He was excellent in assisting us on finding our dream kitchen and optimising it to our space through the free home visit that they offer. He was very knowledgeable and assisted greatly with placing our order and ensuring it came in good time ready to be fitted. Would not hesitate to recommend Tunay to anyone else looking into getting their kitchen done. Thank you so much and very friendly while also being professional. Top man

We have taken out 2 kitchen at Brentwood Wicks and Tunay provided us with an excellent service.

We recently had our bathroom supplied by Wickes Brentwood and had a great experience from start to finish.

A special thank you to Tunay, our advisor, who was knowledgeable, patient, and incredibly helpful throughout the design process. He made everything straightforward and ensured we chose the right layout and products for our space.

We’re really pleased with the final result and would happily recommend Wickes Brentwood — especially Tunay for his excellent service.

Thanks to Tunya I now have an absolutely amazing kitchen, not only was it the best price out 5 leading competitors he even got us great deals on out appliances, if you’re going in to get your kitchen priced or designed go and see, Tunya top salesmen

Great service. Navdeep was our consultant for our new kitchen, he was very knowledgeable and had some great ideas that we took on board. If you're thinking of a new kitchen I highly recommend Wickes Brentwood and Navdeep.

Friendly, helpful staff, especially Connor

The kitchen installer (name in the title) was excellent, attention to detail was fantastic, very reliable.

I had a delivery today,it was first class service from start to finish. I would highly recommend wickes Brentwood.

Leanne was extremely helpful and professional, both when she came to our house to look at the existing kitchen and to talk to us about what we wanted , and when we went into the store to look at the computer generated plans and choose worktops etc. she certainly knows her job. So was able to answer all our questions.
Excellent service!

Tunay at Brentwood could not have been more helpful and patient. Ours was a small order simply to refit a utility room, but he came up with creative suggestions so we can put a quart into a pint pot, with a smart look and at an affordable price. It's no longer the "Futility Room".

Was happy with the first option, but now looking at the details, I have queries on the sizes of the cabinets, and have now decided I don't think I need all the wall cabinet space suggested. Unsure on the dimensions of the usints suggested, and think I need more details on the cabinets. Width, and depth of the wall cabinets are unknown. Now thinking of a change of what I had been discussing.

I enjoyed the Design Consultant, Navdeep's company. He was friendly and enthusiastic for the product, Wickes, Solar Heating systems.
Unfortunately, he was unable to provide me with technical advice, which was what I was keen to receive. He did provide a price and information provided by the company for which I was grateful, but I learned little about the system and whether it could facilitate the intended internal heating provision I was hoping to support. I'm still fairly clueless about the output that would serve as key information.

Tunay at Wickes Brentwood was great from start to finish, helping us to design our new kitchen. He was particular helpful and patient during the design phase and offered helpful suggestions that we great appreciate. Thankyou for all your help

I purchased a kitchen from Wickes Brentwood Essex including installation before the school summer holidays. Installation was programmed for October. Navdeep at Wickes was our kitchen designer- His honesty, support and advice and the facility to be able to communicate with him both before and during the process is something which we really valued especially since this was our first major project on our house. We were assigned River Birch Landscapes now River Birch Installations overseen by their owner and project manager Andrey.
Following the survey, delivery of units took place on a Saturday of Half term holidays- This was carried out excellently by Wickes Distribution staff.
We were also suggested some additional works by Andrey due to the age of our kitchen which included a new ceiling and plastering- Not part of the Wickes build but very necessary works which I was later to understand integral to the kitchen finish,
The works took place over a number of weeks since we had the additional works.
We had pre installation visits by electricians, gas safe fitters which were all excellent and led an overseen by Andrey of River Birch Installations.
At all times Andrey and his team on behalf of Wickes were professional, punctual, maintained a high level of communication and also what is important to mention is Andrey's attention to detail with regard to every aspect of the installation, from the removal of the old kitchen to the construction of the cabinets to the final finish- Andrey and his team are highly competent and skilled- from the electricians to the gas safe engineer to the plumbing and heating engineer. Wickes are fortunate to have such top class professionals working on their behalf- and at base in the store, they are fortunate to have Navdeep to go through and explain how the whole process works-
Also impressive was Wickes Customer service- When we had to have an additional unit sourced and delivered as part of a design update mid installation ( an additional cabinet) both Navdeep and customer services ensured that the item got to the installer on time.
We now have an absolutely fantastic kitchen- It really has transformed our home and in reality cost wise it was a relatively moderate cost for what is definitely a top end kitchen-
I had never really used Wickes before - now if I have any further projects Wickes and Andrey at River Birch Installations are my absolute preferred professionals,