Wickes - Broadstairs Reviews 

Very kind of Broadstairs store to donate to our school wellbeing garden so we can ensure students are getting the support they need. Thank you!

Wickes staff were very enthusiastic to help with our project and very generously donated soil and plants to our school to create a garden on our playground.

Very grateful for their very generous support and donations with our Wellbeing garden which is tended by staff and students. Thank you! HBHS

Been so disappointed with their customer service. Honestly - the worst I’ve ever experienced. We had a shower room fitted one year ago which was a super difficult process start to finish, went over time, budget and generally awful coordination so I had to PM it myself with the suppliers.

Then 4 months ago I got in touch to say the sink plunk and thermostat in the shower don’t work and asked for a replacement which is under warranty- should be a simple request but I still haven’t received an update. I chase weekly, try get through on the phone and even had to get in touch with our original designer to help - but STILL nothing. It really shouldn’t be this hard - even our installer agrees :( I contacted the store manager also - but no response. We need a new kitchen too - but never working with Wickes again.

Claire Skinner and her team at Wickes Broadstairs have agreed to sponsor our Mindfulness Garden The Haven. They have generously given us a water butt which means our garden will continue to flourish and we can save on water. They plan to help us with plants to keep our garden blooming. We are so grateful to Claire and her team.

Wickes in Broadstairs truly shines! From the moment you walk in, you're greeted with a well-stocked and spotlessly clean environment. But what truly sets this store apart is the staff. They are incredibly helpful, polite, knowledgeable, and genuinely caring. Their attentive approach ensures every customer feels valued. The customer service is, without a doubt, outstanding. It's a pleasure to shop here!

Excellent customer service. I highly recommend.

Wickes is my go to shop when it comes to my home. Their products has never failed me, brought 2 fans from Wickes and never had a problem with them, also brought Kiln Dried Sand for my drive and I have no complaints about the product. They are just the many products I have purchased from Wickes. The stuff there always has a smile on their faces and the most welcoming to their store. They really make the place feel warmer and make my shopping experience enjoyable. The stuff are approachable and helpful. I’ve seen stuff help carry stuff to the customers car if you can not carry it yourself or no trolleys. Helpful stuff, always recommend Wickes to family and friends.

The staff here were really friendly and helpful. I was looking for some tolls for a specific job at home, not only did they show me to the tools I needed but gave some good advice with my diy project.

Very polite and helpful.

The staff are always really lovely and helpful. They help me find the things I’ve been blind enough to miss. I’m in quite frequently and always seem to head to the staff members; Tom, Jo and Jackie who are always very warm and welcoming. I find that Tom (even when the store is extremely busy) always has time to help customers and does so with a smile making the wickes experience, the best experience!

Legal action pending so can’t comment further.
Bought an expensive £20k kitchen in sale
Chris Barton
Thanet Kent

I can’t thank Farhan enough for helping me design my dream kitchen. From the start, he was so polite, calm, and easy to talk to. Nothing ever felt rushed or stressful—he really took the time to listen and understand what I was looking for.

He had some great ideas and made the whole process feel smooth and simple. I really appreciated how patient and understanding he was throughout. The end result is exactly what I hoped for, and I’m honestly so happy with how everything turned out.

If you’re looking for someone who’s professional but also super easy to work with, I’d definitely recommend Farhan!

I have recently had a new kitchen installed designed by Kris Stankovich at Westwood Cross, ramsgate . I am delighted with my kitchen and love all the colours. The installers Jensen Allen , were perfectionists , nothing too much trouble , can highly recommend

Dear Wickes Customer Service,
I’m writing to share feedback about my visit to your store yesterday for a click-and-collect order and a product return. At the counter, the staff member brusquely asked for my receipt during the return process. After completing the refund, I inquired if someone was available for click-and-collect, as no one was at the designated counter. The staff member responded curtly, telling me to "be patient" as he was alone, which felt dismissive as I wasn’t being impatient—just seeking clarification.
A minute later, he used the tannoy to call for click-and-collect assistance. It would have been more efficient and courteous if he had made the call when I first asked, rather than responding abruptly. I hope this feedback can help improve customer interactions in the future.
Sincerely,

Richard

Reply: Dear AH,
Thank you for your response and for acknowledging my recent experience at your Broadstairs store. I appreciate your apology and understand that this isn’t the standard of service Wickes aims to provide.
To help ensure this doesn’t happen again, could you please clarify if you’ll be addressing this matter with the staff member involved (refund cashier 249, Tyrone, at the Broadstairs branch)? I’d like to feel confident that my feedback is being taken seriously, rather than overlooked, so I can continue to shop at Wickes with trust.
Thank you for your time and consideration.
Best regards,
Rich

I’d been everywhere looking at new kitchens. It involved a lot of research and time. I stepped into Wickes Broadstairs branch and met Mike, and my search was over.
He instinctively knew what I was looking for. He developed an impressive design, including everything I’d asked for. He was very patient when I changed my mind-this happened several times. He offered suggestions which I hadn’t thought of and took a great deal of effort in sourcing the best possible price for appliances. Then I was introduced to Ricky, the kitchen fitter. What a guy, so hardworking, with a professional eye for detail. He’s a perfectionist! Nothing was too much trouble, he’s offered advice, with patience and understanding- I changed my mind a couple of times here too.
All in all, our experience choosing Wickes kitchen design and fitter was made all the more enjoyable than I could have ever anticipated. I wouldn’t hesitate in recommending Mike at Wickes Broadstairs for design and the amazing Ricky for installation (Wickes are very lucky to have such a professional on their team). We’re absolutely delighted with the end result.

Emma and Jackie was so friendly helpful and knowledgeable thees ladies are a great asset to wickes team will definitely shop there again in the future

The Broadstairs store team are fantastic. I have been in a couple of times recently for various bits for our Forest School (in a local primary school) and have been really impressed with how helpful the team have been.
I have also applied for, and been given, a selection of tools under the Wickes Community Project. It was very easy to apply and I was then invited to pop to the store to collect what we had asked for - what an incredible community initiative. Our pupils are having a ball learning to use basic tools and equipment in Forest School. Thank you very much indeed Wickes.

We have had brilliant service from Claire and the team at Wickes, Broadstairs. We ordered a greenhouse and it is fantastic. Delivery was perfect, arrived on time and was relatively simple to fix together.
We couldn't be happier.

We dealt with a very nice guy called Kristian who was extremely professional and friendly.

We're looking forward to visiting again to discuss our options with Kristian moving forward

Thank you

Thanks to John and Dylan. John advised me on pluming in the store and Dylan lugged all my shopping out to the car. Thank you