Yasmin was very helpful finding my bathroom refurb items. Great value from the in-stock range and available when I needed them. If you could have some bathroom/shower panelling in stock in the most co... See more
Company replied
Location
Switch locationEaslea Road, Moreton Hall Estate, IP32 7BY Bury St Edmunds, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brad at Wickes in Bury St Edmunds was an absolute rock star!!! He helped me on 2 occasions with some seriously heavy cement pavers. He also went above and beyond and looked up which sand I needed for... See more
Company replied
Lack of communication from Bury St Edmunds store, Design Consultant and manager. Emails from manager stating he will phone you between certain times and doesn't to resolve a complaint. The complaint t... See more
Company replied
I can't thank Aaron W enough for the help he gave me. I came in with questions about pipe sizes and connectors and he took real time out of his day to walk me through everything, patiently explaining... See more
Company replied
Company details
About Wickes - Bury St Edmunds
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Easlea Road, Moreton Hall Estate, IP32 7BY, Bury St Edmunds, England, United Kingdom
- 01284 664200
4.6
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from the staff
Great service from the staff
Especially from Jaz.
July 8, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
We're glad you appreciated our team's service. We appreciate you mentioning the great assistance you received. TW
Today was the first time i’ve ever been…
Today was the first time i’ve ever been to a Wickes store and it was above my expectations. Store was clean, tidy and well laid out. Not to mention the customer service, where i was greeted at the door by Yasmin who offered me help. Definitely a store i’ll be visiting again in the future.
July 8, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
Hi Joe, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Yasmin in our store and that they provided you with useful advice. -AH
Wickes in town at long last!
I’ve waited too long for Wickes to move to Bury St Edmunds, and my first visit did not diappoint.
Well stocked with good product range, clean and well laid out. (You could argue that a brand new store should be!).
Staff were helpful, friendly and polite (special mention for Yasmin) which always helps!
Other diy supetstores in the area will have to pull their socks up if they are to survive now that Wickes are in town!!
July 8, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
Hi Keith, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH
Great experience
Josh was extremely helpful, helped us with our kitchen floor design. Would highly recommend.
July 5, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
Hey Amy, thank you for your five star review and I'm glad that Josh was able to help you with your kitchen floor design! - Dylan
New Bury St. Edmunds Store
Very impressed with layout of new store. Everything logically displayed and accessible. Several staff asked if we needed help as we were wandering around. When we did need help we were assisted by Hollie and Ellen who went above and beyond our expectations and as the products were not in stock made us a web order for home delivery. Overall very impressed.
July 5, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
We appreciate you taking the time to share your feedback and giving us a five-star rating! We're happy to hear that you were impressed with the store layout and the helpfulness of our staff Hollie and Ellen at the Bury St Edmunds store. We're delighted that you received excellent support. - LC
Great first visit
We were looking forward to visiting the new store. Yasmin was very helpful and attentive and helped us find what we needed which made our visit very pleasant.
July 4, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
Hi Chris, We're happy to hear that your visit to our new store was pleasant! We appreciate your positive feedback regarding the helpful and attentive service you received from Yasmin. -LC
Visited the new store in Bury St…
Visited the new store in Bury St Edmund’s on its opening day, I expected it clean and organised and have to say it looked and felt fantastic. Loved the kitchens. Plenty of staff around all seemed to be happy to help. Ladies on the front were very friendly. Excellent work Wickes.
July 4, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
Hi Jake, we're delighted you enjoyed your visit to our new Bury St Edmund’s store on its opening day! It's great to hear that it looked organised, felt fantastic and that our team members were helpful and friendly. We appreciate your positive feedback! - LC
Bury st Edmunds store
Bury st Edmunds store. This is a brand new store opened today, so as you would expect fully stocked and everything is shiny and new. Looks well set out and well stocked not just full but with all those essentials. Served at the till by Yasmin a super polite and efficient lady who even laughed politely at my attempt at a little joke. If the staff are all like her it will be a pleasure to shop there.
July 4, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
We appreciate you taking the time to share your feedback on the new store. We are happy to hear that you found the store well-stocked and that you had a positive experience with our staff.- PP
Welcoming!
No complaints, staff were very friendly and attencious. Booked an appointment for later on today.
July 4, 2025
Unprompted review
Reply from Wickes - Bury St Edmunds
We're happy to hear that our staff were very friendly and attentive! Thank you for booking an appointment, and we look forward to seeing you later.
-AK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.