I was having problems with the online ordering system. The website kept crashing and when I did manage to check out half of my cart was unavailable for home delivery despite it being in stock. I cal... See more
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Really poor customer service. Three failed deliveries, customer services no help and store never answers their phone, even from their own call centre.
Company replied
Great customer service from kay at the Catford bridge store yesterday. I Have lots of home improvements which are tedious and mentally challenging. The staff member helped alot by giving fast and suf... See more
Company replied
My wife and I went into Wickes Catford needing two items to repair our bathroom taps and bathroom light. But we’re not especially DIY-savvy and couldn’t find the products we were looking for. Milton,... See more
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Company details
About Wickes - Catford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
7 Catford Hill, Catford, London, SE6 4NU, United Kingdom
- +442086909872
4.2
Great
242 reviews
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Milton was extremely helpful and…
Milton was extremely helpful and attentive. His customer service is excellent, thank you!
February 28, 2026
Unprompted review
Reply from Wickes - Catford
Hi Roxanne.
We appreciate you taking the time to share your feedback. We are happy to hear that you found our team member helpful and attentive.- PP
Great service with our kitchen order
We ordered a kitchen with Wickes and received excellent customer service from George Carter-Allen. He gave us invaluable advice and guidance, finding appropriate appliances and cabinets to suit our requirements. Thank you
February 23, 2026
Unprompted review
Reply from Wickes - Catford
We appreciate you sharing your feedback. We're happy to hear that you received excellent customer service and invaluable advice while ordering your kitchen. Thank you! - Sean
Milton was very helpful
Milton was very helpful. He went out of his way to explain the the different types of door locks. He was polite.
February 7, 2026
Unprompted review
Reply from Wickes - Catford
Hi Maxine, Thank you for taking the time to share your feedback with us. We are delighted to hear that Milton was able to advise you and help you find what you needed. -SM
Milton was so helpful
Milton was so helpful, he helped us to find all the door parts and took his time with us to help us find everything we needed. Without Milton we would be clueless on where to get our door locks.
February 7, 2026
Unprompted review
Reply from Wickes - Catford
We're happy to hear that Milton could help you find the door parts you needed! We appreciate you taking the time to share your positive experience with us. -AK
I had genuinely first class service…
I had genuinely first class service this morning from a great guy who spotted I needed help and sorted me out - even gave me a discount and helped me to the till. A lovely, surprising human interaction! Good man
January 17, 2026
Unprompted review
Reply from Wickes - Catford
Hey Charlie, thanks for your five-star review regarding your experience in our Catford store. I'm delighted that a member of staff was able to help you out! - Dylan
I ordered the flooring it was…on time and put where I wanted it to be
I ordered the flooring and it was delivered on time and put where I wanted it.
November 16, 2025
Unprompted review
Reply from Wickes - Catford
Hey Douglas, thanks for your positive feedback and I'm delighted your flooring order arrived on time! - Dylan
Disappointing experience
Sadly we went to Wickes at Catford on a really cold day to see a kitchen designer. 👩🎨 We were surprised to find that the doors were open on the room which meant that the heaters were useless and the room was like ice. Also there was no privacy so anybody in the shop could hear our whole conversation. It was so cold that we couldn’t concentrate on the design and therefore would not go back. An hour appointment is not long enough to design a kitchen. Very disappointed with the whole experience.
January 6, 2026
Unprompted review
Reply from Wickes - Catford
Hi Stephen, Thank you for taking the time to share your feedback with us. I'm sorry to learn that your design appointment did not meet your expectations. This is not the level of service we aim to provide and appreciate you bringing this to our attention. -SM
Very good service & useful help .
December 4, 2025
Unprompted review
Reply from Wickes - Catford
Hi Flo, We appreciate you sharing your experience! We are happy to hear that our service and help were useful to you. -LC
Reliable efficient good value friendly
Reliable efficient good value friendly. What more can I say? Wickes Catford is great - much better than other local diy chains who will remain nameless!
December 15, 2025
Unprompted review
Reply from Wickes - Catford
We're happy to hear that you had such a positive experience at our Catford location. We appreciate you highlighting our team's efficiency and friendliness! Thanks for your great feedback. -AK
Attentive and helpful
We were in the Catford branch looking for items for our rebuild. Milton was extremely attentive and proactive. He noticed that we needed help and came over without us having to ask. He provided excellent assistance throughout and made sure we had everything we needed before we left. His customer service was friendly, professional, and genuinely helpful.
January 3, 2026
Unprompted review
Reply from Wickes - Catford
Hi Yvonne, Thank you for taking the time to leave your feedback. It is wonderful to hear you had such a great experience with Milton in our Catford store and that you left with everything you needed. -SM
I was looking for a sealant smoother…
I was looking for a sealant smoother tool of a particular size and shape. When I went in store I asked a lovely man called Shane who took me straight to the product in question. Excellent customer service delivered. Thank you🙏
January 1, 2026
Unprompted review
Reply from Wickes - Catford
We're happy to hear that you found the sealant smoother tool you were looking for! We appreciate you mentioning the assistance you received, and Thank you for your positive feedback.
- PP
Went into the Wicks at Catford on…
Went into the Wicks at Catford on 5/12/25 to buy a tool box as a present. Milton was brilliant, showed where the tool boxes were and what one we was actually after.
As it was a present Milton made sure it was in perfect condition, wiped it, cleaned it etc.
It has been many years since I have been to the Catford branch, which is a bit out of the way for us now. Although more stock than my local branch.
Would definitley go there again.
December 5, 2025
Unprompted review
Reply from Wickes - Catford
Hey there, thanks for your amazing feedback, and I'm glad you enjoyed the service from Milton in our Catford store. - DB
Great service.
Delivery arrived bang on time and they were really helpful and carried everything where I needed it.
November 3, 2025
Unprompted review
Reply from Wickes - Catford
We're happy to hear that your delivery arrived on time and that our team was helpful in getting everything where you needed it. Thanks for the feedback! -AK
Reply from Wickes - Catford
Hi Meekx, we appreciate your positive feedback, we are so glad that you had a great experience with our team member. -LG
This place is a mess
This place is a mess, rubbish everywhere, untidy and dreadful customer service. Awful place
December 6, 2025
Unprompted review
Reply from Wickes - Catford
Hi Juliet, Thanks for taking the time to leave your review. We are sorry to hear that your trip to your local Wickes store was not satisfactory this is not the kind of service we aim to provide. I have sent you a request for further information. Thanks again for taking the time leaving your review. -JL
Helpful service
Milton at Catford was a very helpful and cheerful assistant who directed us to the correct area of the store and helped us with finding the right product for the job.
November 21, 2025
Unprompted review
Reply from Wickes - Catford
Hi Carol, Thanks for taking the time to leave your review. We are happy to hear that Milton from the Catford store was very helpful in finding the right product for the job you are doing. Thansk again for the kind feedback. -JL
I went to Wickes recently as my husband…
I went to Wickes recently as my husband who is builder for many years needed some bags of plaster and he was working and could not get there in time so i went to pick it up and I did not realise how heavy the bags would be and a kind man working there put them on the trolley for me and said get some one at the desk to ask someone to load them in your car for you.
A gentleman came to help me his name is Milton he was very helpful and took care of this he was most helpful kind and arranged the plaster in the car in a perfect way. He is a lovely man and I hope Wickes appreciates how good he is for there company. And I must say that all the staff in the Catford branch are very helpful.
November 29, 2025
Unprompted review
Reply from Wickes - Catford
Hi Louise, Thanks for taking the time to leave your review. We are happy to hear that the Catford branch staff was able to help you get the plaster you needed onto a trolley and that Milton went the extra mile for you by loading it into your car. Thanks again for the kind feedback. -JL
My experience was great and the staff…
My experience was great and the staff name Milton was very professional and polite. I was very pleased and would shopping here again.
November 21, 2025
Unprompted review
Reply from Wickes - Catford
Hi, Thank you for taking the time to share your review with us. We are delighted to see that you found our staff to be very professional and polite during your visit. Thank you again for your feedback. - Scott H
We had excellent advice from their…
We had excellent advice from their Design consultant George.
We were able to have a new bathroom that was within our budget. He showed us many options and we didn't feel like we were being pressured.
Would definitely recommend using Wickes
November 20, 2025
Unprompted review
Reply from Wickes - Catford
Hi Delroy, Thanks for taking the time to leave your review. We are happy to hear that George was able to help you design the bathroom that is in your budget and a design that you love. Thanks again for the feedback. -JL
No one attended for mazerment on…
No one attended for mazerment on 07/11/2025.
Just before appointment time i had recived a masage about cencilationtion and ask for a picter of my kitchen.
November 7, 2025
Unprompted review
Reply from Wickes - Catford
Hey there, thanks for your valuable feedback and I'm sincerely sorry to hear about your experience. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan
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