Kitchen designer Vivienne, survey and input brilliant. Then, unable to purchase tiles for agreed kitchen design (full purchase price paid at this time as per Wickes terms and conditions) as out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered new kitchen from Wickes, Vivienne our designer was great, friendly, professional and nothing was too much trouble. Joshua our coordinator kept us updated at all times. Kitchen was installed... See more
Company replied
The Wickes Chatham team have always been super helpful to us whenever we have been to the store. Staff are always friendly, offer advice and seem happy which is nice to see! After a very poor exper... See more
Company replied
Ash at Wickes of Chatham done a fantastic job with our kitchen design and he came up with some really good ideas of things that we hadn't thought about or even thought was possible. Now that our kitch... See more
Company replied
Company details
About Wickes - Chatham
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
New Cut, Chatham, Kent, ME4 6AA, United Kingdom
- +441634406060
4.4
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kitchen & Bathroom
Kitchen & Bathroom - JUST DON'T DO IT!
Wickes are a nightmare, poor design and awful customer service total shambles of a company.
August 24, 2024
Unprompted review
Reply from Wickes - Chatham
Hi Customer,
Thanks for taking the time to leave us your review, if you can respond to the request for further information from you I can have this looked into. - SF
Absolutely disgusting service
Absolutely disgusting service. I placed my order on the 23rd July and you were quite happy to take nearly £3000 from me, delivery was arranged for the 29th so you had plenty of time to organize, waited all day for the delivery that got cancelled at the last minute with a message that it would be the next day 30th. No one contacted me with times or whether it was coming or not. I phoned Wickes' customer services four times and spoke to four different people; no one could give me any information, but they all said they would look into it for me and call me back; none of them had the curtesy to even call me back. Damage is done, I'm going to the store in the morning to cancel my order and get my money back. I shall also be giving you a review on Trust pilot so others do not get caught like I have.
July 30, 2024
Unprompted review
Reply from Wickes - Chatham
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Awful company and customer service
I booked my kitchen to be delivered yesterday and received a message saying it would arrive by 6pm. I waited all day and the kitchen fitter waited all day and at the close of business a message arrived to say it would not be coming and was out for delivery the next day. Day two, my fitter and I have waited and again it has not arrived. The fitter rang Wickes customer service three times and each time was told some would contact us and nothing. This company was quick to take my money and the service is shocking. I would strongly advise not to use this company.
July 30, 2024
Unprompted review
Reply from Wickes - Chatham
Hi, Susan. Thank you for taking the time to share your review. I'm sincerely sorry to learn that your order has failed to arrive twice. I've sent you a request for more information, so I can check this out for you. Thank you again for your valuable feedback. - Scott H
Great designer experience
Although we did not go ahead with Wickes Kitchen, we thought Vivienne Cornwell was a really helpful designer and made the extra effort to design the bathroom for our specific needs. She then came around to measure everything to make sure all the measurements were correct.
July 6, 2024
Unprompted review
Reply from Wickes - Chatham
Hey Oheen, thanks for your wonderful feedback and I'm glad that Vivienne was first class throughout your design process! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.