Wickes - Chorley Reviews 

Easy to order online order arrived next day by a very nice delivery driver
Very reasonable delivery cost

A BIG thanks to Nathan at the Chorley Lancashire store. "Above & Beyond" service 👍
Thanks
Steve Strange

Had some wood delivered today from Wickes. The delivery driver was very helpful and friendly.

Got what I needed at a very good price it was delivered carefully and in the time slot stated very pleased.

Friendly and knowledgeable service!!

Very supportive of community charities - manager very supportive of our projectthank you

Uzor was great and very helpful!

Avoid my mistake and don’t order a bathroom from Wickes. Initial design process was quick and easy, with the designer only too happy to answer my calls and emails until we placed the order. We then had some queries regarding additional charges from the fitter and the designer was then no where to be seen. However since the bathroom was installed only 6 months ago we have come across an issue with the way the pipes have been installed and have a cracked shower tray now leaking through our ceiling. 6 weeks this issue has been raised and chased most days with customer service and conveniently the installation team don’t have a contact number (everything is done via email) I am still waiting for an update and a resolution. I have water dripping into my kitchen and pipework that needs to be redone due to blockages. Do not order from them, if you have any issues they will not be resolved even though I should still be under ‘warranty’.
As requested in my multiple emails can a manager within the warranties team call me asap, my reference number for my case is 8148332

Excellent service, unfortunately I do not have the delivery persons name, would highly recommend, thank you Wickes 🌟🌟🌟🌟🌟

Went for some fence paint, I couldn't find the colour I wanted on display. Both Ryan and Owen helped me out, two very helpful lads. Thank you.

Fantastic store and fabulous staff, have been shopping at Wickes for over 10 years using over 20 of their stores and I will always make the effort to drive to this one. The staff couldn’t be more helpful and always polite and engage in a good laugh while you are there, unlike other stores their stock is very up to date and if you see it’s available online then they will have it in store, Wickes in general can be slightly dearer than their competitors on some products however you can get all you need for your project under one roof, served by a smile and a helpful team, 5 stars is a pleasure to shop here. Will continue to make the extra drive to shop at Chorley!!

Helpful staff, didn’t have sufficient quantities of some materials but helped locate more from another branch and also made some really helpful recommendations that has saved us time digging a larger hole thanks to a new style post for fencing. Martin was really helpful.

I came in wanting some plumbing parts, I didn't quite know what I needed. The staff went above and beyond to help get me sorted and are very friendly and polite. Would highly recommend and I will be back to Chorley store

Always good deals on here. The staff are lovely and always helpful. We are never out of here for our materials. Would highly recommend

We buy all our materials from here, brilliant service and lovely staff. Would highly recommend

I needed to call around many Wickes stores in North Wales and the North West to find tiles we needed for our bathroom. Every member of staff in this store was fantastic, really helpful and friendly. The actual store is really nice, big and open with everything well displayed and easy to access. We drove for over an hour to get here and would highly recommend visiting this store. It was the nearest store with the quantity we needed. We used the click and collect service. Even when we had to adjust our order, it wasn't a problem and was handled with a smile. Thank you to everyone who helped us today.

Just sorted a new kitchen from Wickes Chorley, Chris Price was very professional and helpful nothing seemed too much trouble even though I kept changing my mind on things, he made sure we where completely satisfied with our purchase

The best and most friendly staff at a building store .

We purchased a fully fitted kitchen from Wickes in October 2024, with installation scheduled for 3rd February 2025. The total cost was significant, including £3,368 for installation, which was a dry fit only—it did not include removal of the old kitchen, flooring, tiling, plumbing, or electrical work. The fitter was only responsible for fitting the units, worktops, and appliances, yet still managed to rush the job in just 2.5 days instead of the allocated 5 days, leaving us with an unacceptable finish.

Once they left, it became clear why they were in such a hurry. Four of the worktop cuts were poor, two drawer fronts were damaged, and the entire site was left in an appalling state. Our brand-new range cooker was covered in dirt and grease, the fridge and freezer had black handprints inside, every cabinet handle was filthy, the floor was left uncleaned, and all finishing trims still had visible pencil markings. There was absolutely no care taken to clean up or leave the kitchen in a presentable condition.

On Tuesday, 4th February, despite a third of the kitchen still needing to be installed, the fitter prematurely marked the job as complete to avoid a scheduled site visit from the area manager, even admitting, “I don’t want the area manager sniffing around while I’m trying to finish it off.” It was clear he knew the work wouldn’t hold up to scrutiny. On the final day, only two workers remained, rushing to finish before leaving in a hurry. In hindsight, we strongly believe the fitter had double-booked another job for the same period and had no intention of staying the full five days, which explains the rushed and careless finish.

After seeing the poor workmanship, I complained to Wickes on 6th February, and they confirmed that fitters are required to clean the site, remove pencil markings, and leave the kitchen in a presentable state, none of which was done. The area manager visited on 10th February, agreed the work was rushed, and confirmed that the fitter had lied to him on 4th February by claiming he couldn’t provide photos of the "completed job" because his phone was broken—when in reality, he simply couldn’t show proof of a finished kitchen that didn’t exist.

To make matters worse, after I complained to Wickes, the fitter called me directly on 8th February, falsely claiming the area manager had told him to come and fix the issues on Saturday. When the area manager arrived on Monday, he confirmed that he never instructed the fitter to call me, proving the fitter was continuing to deceive both us and Wickes to cover up his subpar work.

Despite all of this, Wickes refused to assign a new fitter, stating that their contract required them to offer the original fitter the first chance to correct his own mistakes. This makes no sense when the fitter had already lied multiple times, rushed the job, and deliberately avoided inspection. If anyone had broken their contract, it was him—yet Wickes chose to hide behind their agreement instead of prioritizing customer satisfaction.

Given the dishonesty and poor workmanship, we refused to allow him back into our home. We requested an alternative contractor on 12th February, yet as of today, Wickes have failed to respond, despite replacement parts already arriving.

This kitchen was meant to be a dream investment in our forever home, but the experience has been nothing short of frustrating and deflating. Spending over £3,300 on a dry fit alone, which equates to a day rate of £1347.20 for the time the fitters were at the property, should have guaranteed quality service, yet we were left with a rushed, dirty, and unfinished kitchen. Worse still, Wickes’ response has been slow, dismissive, and more focused on protecting their contract with the fitter than making things right for their customer.

For such a large company, we expected better. At this point, we cannot recommend Wickes for kitchen installations and urge others to think twice before trusting them with a project of this scale.