Wickes - Derby Reviews 

Kam was very helpful, had excellent product knowledge and made my home delivery experience very easy.

We bought our kitchen from Reece at the Derby store, he was really helpful and guided us in our choice, and design. The whole process was extremely organised and efficient. Our fitter was Sean, his workmanship was excellent, we are very pleased with our completed kitchn

Reece was excellent very informative and helpful we are excited for our in store meeting to pick our new bathroom and price up also he is making our bathroom disabled friendly for me !

Met 2 Very nice ladies KAM and Elly VERY HELPFUL AND VERY KNOWLEDGEABLE

I came into store looking for a certain colour paint and a staff member, Nessa was extremely helpful.

Brought our kitchen from Reece at the Derby store really helped us with decision making on all unit and appliances and really went in to detail with the design.
Made us feel like we wasn’t pressured straight from the start.

Dimitri was amazing, very knowledgeable about products, had great suggestions throughout and explained everything in simple terms.

We went into wickes kitchen showroom and saw the kitchen we wanted. It was very easy and efficient to book an appointment. They came out and measured everything and asked us what we wanted. Very easy and very reasonable. Dmitry Mamajev at Derby was exceptionally professional and made ordering our kitchen a pleasure.

Awful service, alot of issues left by the engineers and very poor response from wickes to rectify I have even emailed the ceo and nothing

Well what a great experience. I nipped into Wickes Derby on Monday 29th December, having searched the internet for bathroom suppliers. I hadn't realised Wickes did bathrooms, but thought id have a look as the store isn't too far from home. I was greated by friendly staff who passed me onto Dmitri, one of the kitchen designers, he was super nice and knowledgeable. We designed the bathroom together, and it was so handy being able to look at the items I wanted within the store. I left with a quote and design, and was not pushed into ordering. I went back again this morning to check a few things and make a few adjustments. Nothing was too much trouble, all the staff were friendly and helpful. Ive ordered my bathroom and cant wait for it to arrive. I loved the fact i can pay interest free over 3 years, including the cost if the install. I also choose to order my floor tiles and towel rail separately as tge ones in store were not to my taste. Can highly recommend Wickes derby... keep up the good work.

I went to the Derby branch looking for a pretty obscure article. They were very patient with me and ensured I got the correct thing. I came away feeling really happy at the whole experience.

Called in to the Wickes Derby store last week, I had a query about bathroom fittings, and the staff member who assisted me was super helpful, and patient with all my questions!

Massive thanks to Steve and the team at Wickes Derby for helping me with my recent purchase of solar panels !
Great service , would 100% recommend!

Better off doing it yourself

I was worried about the upheaval of having a new kitchen fitted, but everything went smoothly. Thanks to Reece(kitchen designer) and especially to Sean( Parker kitchen and joinery specialists Ltd) who did a great job.

Awful awful awful
Bathroom installation process was great up until the point I paid- after that it has been dreadful. Quite possibly the worst customer experience i have ever had.

Always great customer service from Kam at the wickes store. She’s always more than helpful with all things from big to small and always happy to help :)

We received outstanding customer service today from Emily, Design Consultant, at Wickes in Derby.
It’s great to see excellent customer service.

Kam in your Derby store was friendly and approachable. Yours was the 3rd shop I had been to that morning to sort some beading for our hall. Kam gave me time, was knowledgeable, supportive and gave me her honest advice. In my opinion she went above and beyond. She is an absolute diamond. Thank you again Kam you made my day!!

Purchased a radiator in store which was supplier delivery. Ended up have the worst experience I've ever had with a purchase. Zero communication and always chasing for updates. Ended needing to take 4 days holiday to receive 1 undamaged radiator. On purchase I was advised the supplier would be in contact to arrange delivery, nope just notification from Parcelforce. Poor packaging and given the weight of the radiator it was damaged in transit. First offer was a replacement grill and touch up paint which I only found out about because I chased Wickes. Obviously response was no, advised collection and delivery on the same day several days later. Received Parcelforce notification for the replacement which wasn't the day advised. Called Wickes and was advised delivery date had changed but collection would be as originally advised. So that's now 3 days off work. Surprise surprise the radiator was packaged the same as the original and Parcelforce managed to do and even better job with the damage. Called Wickes yet again, zero ownership, zero interest in the total inconvenience caused and cost to me. Told I would have to wait 3 days for a response from the supplier, as asked how I lodge a formal complaint and was advised they would do that for me and I would receive a response within 48 hrs. Next thing I get an email from the supplier saying they are delivering the radiator the following day no option, I replied stating that may not be possible and was totally unacceptable. No response and nothing from Wickes with regards to my complaint. In the end I've taken 4 days off work which means I can no longer have time off at Christmas with my family. Wickes refused to acknowledge that as my contract was with them they were responsible. Shocking experience and significantly impacted by horrendous customer service