Wickes - Epsom Reviews 

147
TrustScore 4.5 out of 5

4.7

Kiln Lane, Peel Centre, Epsom Surrey, KT17 1EQ, GB


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Rated 5 out of 5 stars

Wickes have a great variety of bathroom products. Right from the begining of the process it was easy, our design consultant Nadir, from Epsom branch came to our home and took measurements, we then we... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and ideas from Nadir at Wickes, Epsom. We had ideas about our bathroom refurbishment, then Nadir gave us his experienced ideas and recommendations. This all resulted in a perfect l... See more

Company replied

Rated 1 out of 5 stars

AVOID AVOID AVOID. DO NOT ORDER ANYTHING FROM THIS COMPANY FOR DELIVERY. THEY WILL MESS IT UP, FAIL TO RESOLVE THE ISSUE AND MAKE HOLLOW PROMISES. IT SEEMS LIKE NO ONE IS INTERESTED IN EVEN TRYING.... See more

Company replied

Rated 5 out of 5 stars

The meeting with Ms Hayleigh Love to design our kitchen was very efficient, productive, and informative. I know it's not completely finished yet, but I'm confident everything will go very smoothly... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Epsom

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Kiln Lane, Peel Centre, Epsom, Surrey, KT17 1EQ, United Kingdom

  • +441372748890

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.7

All reviews

(147)

14,064 reviews in the last 12 months

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Rated 5 out of 5 stars

Nadir was very helpful

Nadir was very helpful and informative. He made the whole experience much easier. The measure and plan at home service was a brilliant help too

December 2, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Carolyn, we're happy to hear that the service was helpful and informative, making the process easier for you. We appreciate your positive feedback on the measure and plan at home service. -LG

Rated 5 out of 5 stars

Philippa was amazingly helpful

Philippa was amazingly helpful.
A reall asset to your co. wicks.
Helped us get all that we needed.
She was very efficient with a cheerful disposition which is a bonus!

November 24, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Peter.

Thanks for taking the time to share your review, we appreciate you acknowledging their positive attitude and the assistance you received. Thanks for your feedback.
- PP

Rated 5 out of 5 stars

Amazing job from Nadir at Wickes

Nadir at Wickes Epsom did an amazing job designing our kitchen. He took our ideas and combined them together to make a better solution making the most efficient use of our space. Was professional and helpful the whole time and responded to our queries promptly. Gave us lots of advice and explanations. Would highly recommend Nadir. Also delivery of items was as ordered in perfect condition.

August 12, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi James S, We're happy to hear that the kitchen design process was amazing and efficient. We appreciate that Nadir was professional, helpful, and responsive to your needs. It's great to know the delivery was in perfect condition. Thanks for your recommendation! -LC

Rated 5 out of 5 stars

Kitchen planning visit- very…

Kitchen planning visit- very professional and informed.

November 22, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi, Paul. Thank you for taking the time to share your review with us. We're delighted to see you found your kitchen planning visit to be very professional. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

Nadir and the Kitchen Team are 5+ stars…

Nadir and the Bespoke kitchen Team at Epsom.were absolutely fantastic overseeing and helping us design a stunning new Carbon Grey kitchen after a major flood, they made sure we had great fitters and the quality of the product is superb, our previous kitchen was Wickes in 2007 and the 2025 range is gorgeous. The project was turnkey from initial strip out, new floor, beautiful Alusplash, feature lighting and quartz worktops and final handover, absolutely recommend them 100%.

September 19, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Mark.

We appreciate you sharing your experience with the Bespoke kitchen Team. We're happy to hear that they were fantastic in helping you design your new kitchen after the flood. It's great to know you are pleased with the quality and overall finish. - PP

Rated 5 out of 5 stars

Nadir Yousfi at Wickes Epsom

Nadir Yousfi at Wickes Epsom is very knowledgeable and efficient who has listened to our needs patiently and has advised with professionalism. We are so happy with Nadir’s design consultation and will certainly recommend him to anyone with a desire of making their dream kitchens to be a reality. Thank you Nadir!

November 3, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Seventh Bridge, We appreciate you taking the time to share your experience. We're happy to hear that you found Nadir Yousfi helpful and that your needs were listened to. Thank you for recommending our services! -LC

Rated 5 out of 5 stars

Highly recommend kitchen planning service

Experience with Wickes has been excellent.
Nadir ( Based Epsom) did a home visit to discuss various plans, very informative and helpful.
Following this visited store to go through plans, these were clear and easy to comprehend. Nadir always very courteous and flexible. I changed plans a couple of time!!
Highly recommend Wickes planning service and Nadir.
Looking forward to my new kitchen.

September 20, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Nicola Vaughan, We appreciate you sharing your experience with us. We're happy to hear that our planning service and Nadir were informative and helpful, and that the plans were clear. We're glad Nadir was courteous and flexible when you changed your plans. -LC

Rated 5 out of 5 stars

Kitchen and bathroom survey

Matthew Bowden was on time and was very professional and friendly.
We did not feel rushed into making decisions.
He explained everything in layman's terms which was really helpful.

September 30, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that you had a positive experience with Matthew Bowden! It's great to know that you appreciated the clear explanations and felt comfortable with the pace. Thank you for your feedback. -AK

Rated 5 out of 5 stars

Very happy with our bathroom planning

Very happy with our bathroom planning, we used Nadir from the Epsom branch to design our main bathroom and out en-suite. He was very knowledgeable not only on the many products that were available, but also on the aesthetics on what would work best for us. He kept in touch with us from the day of our design appointment through to the works completion.
Will definitely be using Wickes again.

August 11, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi David, we appreciate you sharing your experience. We're happy to hear that our team member was knowledgeable and helpful in designing your bathrooms and that they remained in contact throughout the project. We look forward to assisting you again in the future. -LG

Rated 5 out of 5 stars

Nadir

Nadir was very helpful

August 28, 2025
Unprompted review
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Reply from Wickes - Epsom

We are so happy to hear that you found Nadir to be helpful during your visit; we appreciate the feedback. -AK

Rated 5 out of 5 stars

Great staff, namely Scarlett and Tommy

The staff, especially Scarlett and Tommy at Epsom. Always helpful, friendly and customer focussed. A pleasure to deal with and great ambassadors for Wickes.

September 19, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that Scarlett and Tommy at Epsom were so helpful and friendly. It's great to know that they are customer focused. We appreciate your feedback! -AK

Rated 5 out of 5 stars

Professional Service with a smile

I attended the Epsom store, not being that used to the systems used was fortunate to be served by Scarlett, Greeted with a smile in a pressurised environment is a feat in itself, this was followed by competent and capable service, with and excellent understanding of the stores system and systems. Professional ability with a smile is rare. Thank you.

September 14, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that you had a positive experience in our store. It's great to know that Scarlett's helpfulness and competence made your visit pleasant. We appreciate you taking the time to share your feedback. -AK

Rated 5 out of 5 stars

Had an appointment with Mr.Nadir at…

Had an appointment with Mr.Nadir at Wickes Epsom. It was a wonderful experience with him for designing my shower room. He was pleasant and was very helpful in giving proactive ideas of how I can do my shower room. Hopefully, material from Wickes will be as nice

September 11, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Sam,

Thank you for taking the time to share your experience. We're happy to hear that you found the shower room design experience wonderful and that Mr Nadir was helpful in providing proactive ideas.

-Ellysse

Rated 5 out of 5 stars

Exquisite service from Nadir Yousif

Exquisite service from Nadir Yousif. From start to finish, knowledgeable contemporary designing ideas in line with our taste. A******* rating, no pushy selling. Just doing a great job for Wickes.
Rebecca

August 25, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi, thank you for taking the time to leave a review. I'm really pleased to hear that Nadir provided a great service to you and offered designs that were in line with your taste. We appreciate your comments. -LG

Rated 3 out of 5 stars

Non of the staff are trained in any particular trade so can not advise

Not one of the guys working there could help me. They literally take stuff from the stores and refill the shelves.
My brother in law whilst helping me accidentally cut throw the waste pipe for my washing machine. So I undid it at a join/bend and took it with me to replace it.
You used to be able to get expert help at these stores. I've paved paths, laid patios and built small retaining walls with the help from Wicks in the past. I just got told repeatedly that they weren't trained to give advice on plumbing or anything.
In the end the cashier girl helped. Googled and opened packets and measured. I bought one didn't fit well but I managed 😄

June 8, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

We appreciate your feedback and apologize for not providing the expert assistance you expected. We're glad a team member was able to assist. We'll address training concerns to improve our service. Thank you for your understanding. -AK

Rated 5 out of 5 stars

Nadir Yousfi's helpfulness and expertise

Having had my bathroom designed by Nadir Yousfi, I had no hesitation in contacting him again to ask him to design my new kitchen. On the previous occasion I'd been impressed by his expertise, helpfulness and enthusiasm. I especially liked his readiness to listen to my own thoughts and opinions, while sharing with me his professional knowledge.

May 10, 2025
Unprompted review
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Reply from Wickes - Epsom

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Nadir in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Was in store today and a lovely lady…

Was in store today and a lovely lady called paisley was very helpful and understanding thank you

June 28, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that you had such a positive experience in our store. We appreciate you mentioning how helpful Paisley was!
-AF

Rated 5 out of 5 stars

Excellent service

Excellent service! The team in Epsom, especially Paisley, are always helpful. I've been shopping with them for years, and they consistently deliver great support to every customer.
Thank you.
Michael

June 28, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

We appreciate you taking the time to leave us this feedback. We're happy to hear that Paisley from our team in Epsom is helpful and consistently delivers great support. Thank you!
-AF

Rated 5 out of 5 stars

Served by Paisley this morning

Served by Paisley this morning. What a team member. Always happy, always helpful. A credit to the wickes team in Epsom

June 28, 2025
Unprompted review
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Reply from Wickes - Epsom

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding Paisley's helpfulness and positive attitude along with how Paisley is always happy! Thank you, we will be sure to pass your amazing comments on!
-AF

Rated 5 out of 5 stars

Paisley did a great job

Paisley did a great job. Keep up the good work

June 28, 2025
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

We appreciate you taking the time to share your positive experience. We are so glad to hear that you were happy with the service from Paisley while in store!
-AF

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