Wickes - Exeter Reviews 

150
TrustScore 4.5 out of 5

4.7

Eagle Way, Sowton Industrial Estate, Exeter Devon, EX2 7HY, GB


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Rated 5 out of 5 stars

WET ROOM ANYONE?? This company helped my client choose the WetRoom of her dreams after previously being let down by another plumber. My client over ordered and Sophie I think her name was, managed to... See more

Company replied

Rated 5 out of 5 stars

I've used Wicks for many years, in store and online. I've always found the quality of materials good at a reasonably competitive price. Today I visited the Exeter store and was very impressed with the... See more

Company replied

Rated 5 out of 5 stars

Review by Mr P Davies: Ordered fence paint online from Wickes, Exeter, today (07.07.26). Collected it later today and was served by 'Sophie', who couldn't have been more courteous and helpful. She... See more

Company replied

Rated 5 out of 5 stars

★★★★★ I had a great experience shopping at Wickes. I only went in to buy a few tester pots, and although the store was very busy, every member of staff was friendly, welcoming, and happy to help.... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Exeter

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, United Kingdom

  • +441392605500

4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.7

All reviews

(150)

13,575 reviews in the last 12 months

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Rated 5 out of 5 stars

Really pleased with our Kitchen planning kourney

Really pleased with our Kitchen Planning journey with Tom at Wickes in Exeter. Tom spent time with us discussing and showing us examples in store of what the various options looked like and made sure we got our plan all completed to ensure we met the cutoff for the best deals. Fully recommend

September 15, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate you sharing your feedback. We're happy to hear that you had a positive experience planning your kitchen with us and that Tom provided helpful assistance and advice. -AK

Rated 3 out of 5 stars

Let down by CEC

I recently had my bathroom re-designed and installed through Wickes. While I'm really pleased with my revamped bathroom (designed by Becky-Anne, who went above and beyond throughout), I sadly won't be using them for future projects or recommending them to others as the Customer Experience Centre (CEC) ignored numerous emails from both myself and Becky-Anne over a period of weeks, leaving me without a vital component and causing significant stress.

I have since been offered a token financial compensation, but at no point has an apology or explanation for the poor service been forthcoming.

August 13, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Becky, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes and we apologise about the delays you had to go through. - AH

Rated 5 out of 5 stars

Amazing, stress-free and a delight!

Becky-Anne in Exeter made a (what could be) stressful situation, a pleasure and completely stress free!! We bought our house in September 2024, we sat with Becky-Anne to discuss our kitchen. She made it all very easy and we couldn't have done it without her, so a year on... we needed our bathroom completely redone. We tried an alternative supplier, and they just did not give us the speed of service, the experience or the ease that Wickes/Becky-Anne did! Very very happy customers. Cannot wait to see it completed!

September 2, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Shannon,

We're happy to hear that you had such a positive experience. It's great to know that Becky-Anne made the process easy and stress-free for you. We appreciate your feedback.

-Ellysse

Rated 5 out of 5 stars

Kitchen design at Exeter store…

Beckyanne at the Exeter store provided an excellent service. We received helpful advice when planning our kitchen and a speedy response to any questions. The design and quotes were promptly sent to us and we were impressed with the service.

September 1, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Fran, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Beckyanne in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Thomas was really helpful and explained everything

Thomas was really helpful and explained all the options for our kitchen. The process from buying to delivery made perfectly clear to us.
Looking forward to seeing installed

August 17, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate you sharing your feedback. We're happy to hear that you found the information from Thomas helpful and that the process was clearly explained. -AK

Rated 5 out of 5 stars

Small bathroom Transformation!

It’s now three weeks since Wickes and Homefront completely transformed our small bathroom. We are falling in love with the design and finish more and more every day! Creating the design with Becky Anne at Wickes was a joy; very friendly, attentive and collaborative to achieve our vision for a new bathroom. We were impressed with Homefront’s installation, and the finish is exactly what we would have hoped for. We would recommend - thank you!

July 11, 2025
Unprompted review
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Reply from Wickes - Exeter

Thank you for taking the time to leave your review! We're happy to hear that you are enjoying the design and finish. It's great to hear that Becky Anne was friendly and collaborative.
- PP

Rated 5 out of 5 stars

New bathroom

Lora was brilliant throughout my journey of designing and selecting a new bathroom. She took the time to understand the type of thing I was looking for, and was well thought out in putting together the design. Lora was very good at talking me through the process, and patient as I considered alternative options.

July 30, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Chris, we're happy to hear that you found our team member Lora at the Exeter store brilliant during your bathroom design journey. We appreciate that they listened to your needs and provided expert advice. Thank you for your positive feedback! - LC

Rated 5 out of 5 stars

BeckyAnne was competent and efficient

BeckyAnne was competent and efficient, as well as friendly and helpful. She took me through the planning of my bathroom carefully and thoroughly, explaining the reasoning for choices and answering questions clearly.
If all goes well with the installation, I would definitely return in the future.

August 2, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Mali, thanks for your five-star review, and I'm glad you enjoyed the service from Becky Anne in our Exeter store throughout your bathroom design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

BeckyAnne was super helpful

BeckyAnne was super helpful in planning our kitchen. Full of advise and recommendations but not salesy or pushy at all. Explained everything in great detail and if you challenged, clearly explained pros on cons of your suggestion. Wouldn't hesitate to recommend

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a kitchen with the help of Beaky Anne Williams

Ordered a kitchen with the help of Becky Anne Williams who guided us through all the information about the style of kitchen we chose and the design lay out very professionally explaining and made it a very nice experience would recommend wicks

July 16, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate you recommending Wickes! We're happy to hear that you found the information about the kitchen style helpful and that the design layout explanation was professional, making it a nice experience-GS

Rated 5 out of 5 stars

The advisor was very knowledgeable and…

The advisor was very knowledgeable and very helpful

July 14, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate you taking the time to share your experience. We are glad that you found the advisor to be knowledgeable and very helpful.
- PP

Rated 5 out of 5 stars

I had not made an appointment with Becky-Anne

I had not made an appointment with Becky-Anne at Exeter Wickes in Sowton, I just dropped in to make some enquiries and she was very helpful and had no problems in helping with my enquiry. She was able to locate my order for my kitchen purchased in 2012 and use this information to order replacement doors. Becky-Anne advised that she would provide a quote in a few days, but by the time I got home, the quote had already been emailed to me.

June 25, 2025
Unprompted review
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Reply from Wickes - Exeter

We're happy to hear that you found Becky-Anne to be helpful during your visit. We're so glad that she was able to locate your previous order and promptly provide you with a quote for the replacement doors. Thank you for your positive feedback!

Rated 5 out of 5 stars

Had excellent service with Wickes…

Had excellent service with Wickes Exeter, we had Lawrence come to do the measuring for us and designed our new bathroom , the whole process was excellent and the fitters Hobart plumbing and heating were first class , they did an excellent job and we are so happy with the new bathroom , we highly recommend both

May 12, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate you sharing your feedback. We're happy to hear that you had excellent service and that the entire process, including the design and fitting, was first class. We're so glad you are happy with your new bathroom-GS

Rated 5 out of 5 stars

Beckyanne our design consultant was brilliant…

Beckyanne our design consultant was very professional and friendly.She listen to our requirements and produced an exceptional design beyond our expectations

June 12, 2025
Unprompted review
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Reply from Wickes - Exeter

We're happy to hear that Beckyanne exceeded your expectations with a professional and friendly approach. Thank you for sharing your positive experience with us! we hope you love the design from Beckyanne and we look forward to seeing it come to life!
-AF

Rated 5 out of 5 stars

Ensuite Bathroom

Our ensuite bathroom was fitted by Wickes fitter Ben Angel. Ben went over and above when fitting the bathroom, nothing was too much trouble. Good communication throughout the work. Very pleased with the end result.

June 6, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Niki, thanks for your amazing feedback, and I'm glad that you enjoyed the service from Ben throughout your bathroom installation, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Professional

Professional, Corteous, knowledgeable, precise in detail of what products are available, highly recommended.

June 4, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate your positive feedback and are so glad to hear that you had such a great experience with our team and the products available. TW

Rated 5 out of 5 stars

Quality stuff!

Awesome service from the whole team - Beckyanne really knows her stuff and helped us design a brilliant en suite, and Emil was a superstar installer who fitted everything to a super high standard

March 13, 2025
Unprompted review
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Reply from Wickes - Exeter

We appreciate your five-star review! We're glad to hear that you enjoyed the service from our team and that our designer and installer exceeded your expectations. TW

Rated 5 out of 5 stars

Great service …

Beckyanne was brilliant she gave me good advice and told me my options, I left the store feeling very happy with my purchase thank you

May 19, 2025
Unprompted review
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Reply from Wickes - Exeter

We're delighted you were happy with the advice and options presented to you. Thank you for your purchase and for sharing your positive experience! TW

Rated 5 out of 5 stars

Great service

Lora guided us through the whole process. She gave us suggestions that we hadn't considered. She made the whole process easy.

April 23, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Stephen, thanks for your five-star review, and I'm glad you enjoyed the service in our Exeter store! - Dylan

Rated 5 out of 5 stars

Highly recommend.

Totally happy with the service I have received from Becky-Anne and team at Wickes Exeter.
From initial consultation to delivery has been so smooth and thorough. Thank you! I Highly recommend them.

May 6, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Eleni, thanks for your five-star review, and I'm glad you enjoyed the service from Becky-Anne in our Exeter store, it makes us proud you would recommend us! -Dylan

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