Wickes - Exeter Reviews 

156
TrustScore 4.5 out of 5

4.7

Eagle Way, Sowton Industrial Estate, Exeter Devon, EX2 7HY, GB


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Rated 5 out of 5 stars

Was concisely advised by Sophie about the availability of ventilation products. Then, assisted by one of her colleagues, she came to my rescue when I left some M12 threaded bars by accident in the t... See more

Company replied

Rated 5 out of 5 stars

Popped in here recently and had a really good experience. Everyone was friendly and easy to talk to, and they were happy to answer my questions without making me feel rushed. It’s nice to get genuine... See more

Company replied

Rated 5 out of 5 stars

WET ROOM ANYONE?? This company helped my client choose the WetRoom of her dreams after previously being let down by another plumber. My client over ordered and Sophie I think her name was, managed to... See more

Company replied

Rated 5 out of 5 stars

I've used Wicks for many years, in store and online. I've always found the quality of materials good at a reasonably competitive price. Today I visited the Exeter store and was very impressed with the... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Exeter

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, United Kingdom

  • +441392605500

4.7

Excellent

TrustScore 4.5 out of 5

156 reviews

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4.7

All reviews

(156)

13,728 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor delivery service

Ordered some plywood to be delivered.. Said delivery time, between 10am-3pm..planned my day to wait in for delivery... Got to 3.30, I called them to be told my items hadn't even been loaded on to the van yet.. I understand there are staff shortages, but an email/message wouldn't go amiss.. When items finally turned up it was dark, the delivery driver just wanted to leave it all outside.. I asked how he thought I was going to get it indoors by myself, he said he'd had a busy day.. Not a great service.. Definitely won't be ordering from them again for delivery, will take my custom elsewhere

February 7, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Tracey,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Rated 5 out of 5 stars

Fabulous Kitchen Designer - Becky

Becky Williams was a pleasure to deal with all the way through my kitchen design process. Her professionalism and knowledge truly demonstrated her many years with Wickes as a designer (decades). She always responded promptly to my queries and her knowledge about Wickes range of kitchens and the appliances was brilliant and extremely helpful. I ask a great many questions and I had very specific requirements. Becky made sure I fully understood the pros and cons of my choices and where she thought it helpful, did not hesitate to suggest great alternative solutions.
I would have chosen Wickes as my supplier as price, design and service were great – but they did not do the plain white Shaker style door that I had set my heart on. Although I was very tempted by and impressed by the new acrylic Esker door.

January 20, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sally, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I have just ordered our new kitchen at…

I have just ordered our new kitchen at the Exeter branch of Wickes. Beckyanne was really helpful in the design of the kitchen and showed us all the options available in the appliances and offered some excellent advice. She was brilliant and I feel in very safe hands now!

January 30, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Elaine, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

perfect fit

Becky Anne was really helpful with ideas, advice and product knowledge. It was also a relaxing atmosphere and we were never under pressure to commit

January 15, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Alex, thank you for your five-star review, and I'm glad you enjoyed the service from Becky Anne in our Exeter store! - DB

Rated 5 out of 5 stars

Great deals and great staff

Great prices and the staff were absolutely brilliant. Would definitely recommend.

January 28, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Leighton, thanks for your five-star review, and I'm glad you enjoyed the service in our Exeter store! - Dylan

Rated 5 out of 5 stars

Leaking tap.

I needed a tap in a hurry and was given assistance by a helpful gentleman named Sean. The tap was a Kubic mono basin mixer and feels really nice quality and I’m very happy with it.

January 29, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey Kerensa, thanks for your five-star review, and I'm glad you enjoyed the service from Sean in our Exeter store! - Dylan

Rated 5 out of 5 stars

Amazing kitchen installation

Whole process from the lead consultation in store with Kerenza to the visit by Becky -Anne (designer) , Yvonne ( delivery liaison),& the installation team provided by Wickes we now have an amazing kitchen - the design created on paper is now installed & finished .The whole installation process was amazing ! Well done everyone.

January 19, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey there, thanks for your positive feedback and I'm glad that the entire process from design to installation went well and it makes us proud Becky Anne and Yoanne we're super helpful throughout the project. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Beckyanne was so helpful when we…

Beckyanne was so helpful when we ordered our kitchen. She designed it just as we imagined and couldn’t have asked for better customer service.

January 27, 2025
Unprompted review
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Reply from Wickes - Exeter

Hey there, thanks for your positive feedback and I'm glad that Beckyanne was super helpful throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Very good

Very friendly staff, nothing was to much trouble. Will definitely visit again.

-MJW

February 1, 2025
Unprompted review
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Reply from Wickes - Exeter

Hello Mary-Jane, thanks for your wonderful feedback, and I'm glad you enjoyed the service in our Exeter store! - Dylan

Rated 5 out of 5 stars

We were looking for a bathroom

We were looking for a bathroom, en suite and down stairs toilet when we met Becky Ann from the Wickes store in Exeter. Becky Ann was incredibly knowledgeable in the design and functionality of all three rooms. She was happy to listen to what we wanted whilst advising us in the process.
Becky Ann's knowledge and helpful approach led us to purchasing a kitchen from Wickes as well.
Becky Ann talked us through not only the aesthetics but again, the functionality, whilst making the most of all available space in quite a small kitchen.
I could not recommend Becky Ann highly enough as a designer, even down to the paints and wallpaper!
Thank you.

January 6, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sandy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Becky Anne and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I have a second home in Devon so…

I have a second home in Devon so frequently visit Wickes Exeter for my DIY needs. Loving my new dark green chimney breast. Want to thank Kerensa, Martha Lora and Becky-Anne for helping me choose the colours. A delightful bunch of ladies in the home design team there.

January 25, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Felicity, thanks for taking the time to share this feedback, we are pleased to hear that the team in Devon always look after you, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Purchase of new kitchen

BECKY-ANNE WAS EXTREMELY. PROFESSIONAL AND KNOWLEDGEABLE.BECKY WAS COURTEOUS AND GUIDED US THROUGH THE WHOLE DESIGN PROCESS.WICKES ARE MOST LUCKY TO HAVE BECKY ANN ON BOARD !!

January 13, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sara, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky-Ann in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Wickes Dream team!

I regularly use Wickes for all my business needs. Ollie the store manager is a friendly face and Becky-Anne creates the most beautiful designs for my customers.

January 25, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Emil, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ollie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Went into the store and a lovely young…

Went into the store and a lovely young lady lady helped me find the items that I needed. Couldn’t have been more helpful. A star.

January 17, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Vicky, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wonderful Service

Had a consultation appointment at Wickes in Exeter, worked with a lovely lady named Lora who could not have been more attentive. She really took the time to understand my needs and created a wonderful design. Great service!

January 14, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lora in our store and that they provided you with useful advice. -AH

Rated 1 out of 5 stars

I just went into Wicks again to try to…

I just went into Wicks again to try to sort out the problem with the show. This problem has cost me loads of money to try to put right. They installed the most rubbish extractor fan attached to an old sewer pipe which caused water to pour through the ceiling. The Fan was wired dangerously. Water poured in down stairs an has rotted the upstairs floor. The shower do has never shut properly. I have just been in the store and the manager has fobbed me off with an email. Please never let this company install anything in your house.

January 7, 2025
Unprompted review
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Reply from Wickes - Exeter

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 5 out of 5 stars

Tom Kirby was a really good guide and listened to our requirements

Tom was friendly, informative and responsive to our bathroom with shower requirements, he was able to guide towards a great looking and affordable result. I highly recommend Tom and the Wickes Exeter set up

December 14, 2024
Unprompted review
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Reply from Wickes - Exeter

Hi Brain, we really appreciate you taking the time to leave such a positive review. It's wonderful to hear Tom was so helpful and the service was top-notch. - SW

Rated 5 out of 5 stars

I'm getting a fab new kitchen

I've just had a kitchen designed by BeckyAnne. The whole experience was totally enjoyable. Her knowledge and expertise put me at ease making the process easy to do. The three dimensional design package bought the ideas to life and her advice and style tips turned my concept into a reality. Thank you, looking forward to the installation

November 26, 2024
Unprompted review
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Reply from Wickes - Exeter

Hi, Let. Thank you for taking the time to share your experience with us. I'm really happy to see that your design consultant, BeckyAnne, was knowledgeable, providing an enjoyable design experience. Please do keep us updated on your installation. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Staff are great

Needed various bits of metal bar and bolts to repair a custom mouse cage, ordered via click and collect on a Sunday. Rebecca phoned promptly when some of the parts weren't available and was incredibly helpful and patient about changing items on my order, so I ended up with substitute parts that worked better for intended purpose. Staff have been consistently helpful and friendly on all my previous visits, too - and as a trans wheelchair user that means a lot - thanks folks!

November 10, 2024
Unprompted review
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Reply from Wickes - Exeter

Hey Austen, thanks for your wonderful feedback, and I'm delighted that Rebecca was able to help you in our Exeter store! - Dylan

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