Wickes - Grimsby Reviews 

Yesterday I went to wickes to order some flooring things the customer service was amazing and very helpful very polite,I was very happy ,my day was good,😊 There was a guy the name of Bill he was very good customer service he was very polite to us. Thank you bill and wickes for your nice customer service👍👍👍

Today I was served by Billy in the Grimsby store.
He assisted me set up my Trade Pro account and he processed my order for home delivery.
Excellent service, thank you

Stepped into Wickes not knowing where anything was. I asked an assistant for help. His name was Jordan, so helpful. He helped as much as he could he even have me the trolly he was using to stock shelves as mine wasn't adequate.

I went pay for the items I chose and Jordan was there to help again!! He explained that an item that I wanted, that wasn't in stock could be paid for on the till and collected or delivered to my home. I opted for the latter.

Full marks to Jordan, he did a fantastic job and gave a service that was second to none. Wickes definitely has an exemplary employee in Jordan.

Well done all 👌

Fantastic staff as new to the area it was our first visit to return an online order of some extra emulsion we ordered. Was greeted with a friendly hello & a warm smile from Emily she came out to the car & helped to take it in as I've got a broken hand. Thank you so much you certainly made my day a lot easier

I keep coming back for bits because of the great service and that everyone at Grimsby store is very friendly.

I`m regular customer at Wickes Grimsby. Staff in Grimsby shop is friendly, experienced with a great knowledge about products. Always ready to help and to give good advice. Special thanks to Layla and Jammie @ Wickes Grimsby.

Delivery is a joke!! Paid for all items 6 weeks ago because was told there was an offer on and it was ending. Was told just let them know when I wanted delivery, which I did and was given a date. 2 days before delivery 2 radiators turned up, apparently come from a different location, I had to leave work to meet the driver. Then on the day all the other parts were due, only half turned up. This time they said the Kitchen parts of the order was never actioned for delivery, the bathroom parts were but again some parts are coming from other location. Now the Kitchen parts cannot be delivered until the 3rd, too late for me as I am away on holiday and my Plumber is due to start that day. Still no idea when the other bathroom parts are coming. Contacted store and they say they cannot help as not allowed to get involved and I need to speak to transport team. They can't help and just say that's the earliest they can do it. Apparently some of the missing bathroom parts are coming Friday, but not all, so more time I have to have off.
Basically make you feel that they have my money and now don't give a damn.
Sorry for ramble but I basically feel like they don't care........be vary wary !!!
Still waiting on parts....and still they don't care!!

Extremely helpful, ready to explain all details. Feel very lucky to have had this young man to help me with my choice and order. Will look for him if I need anything else from Wickes.

I Went in to the Wickes Store today In Grimsby and had guy greet me as took sometime out to ask how I was etc.. and helped me get signed up for a Wickes Pro trade card which helped me save a few pounds today and for my future purchases with Wickes :) but also contributed to a very pleasant experience for me at the store today

He's was already busy at the time as well and stopped what he was doing to assist me every step of the way going that extra mile made my experience and day that much more pleasant:)

Hope he gets his recognition for the work ethic and his good nature to the Store and ultimately the Wickes brand.

And if you see this Jordan keep doing what you are doing and good things come to good people.

Customer assistant Jordan @ Grimsby Store

Yvonne is a credit to the store , always pleasant and so helpful

Yvonne was superb and always very efficient and polite great employee

We went in to check the prices of kitchens and to our delight the colour and kitchen we wanted was on a discount until 3pm. My husband rang me at 2.30 to see if I would be in the following day for a delivery before he ordered. Jamie on the till was lovely and helped my husband order everything we needed! however the following day I waited in and the only thing that arrived was the work top. And we have had an email today saying the kitchen wouldn’t be delivered until sept 6th. Unfortunately this wasn’t expected as he was told if he was to order it would be next day delivery but in two different stages as one was from the local shop and the other the warehouse. Unfortunately this has put a dampener on the whole experience and although Jamie was lovely and helped my husband 100% it wasn’t the outcome we had wanted. Now we have to sit and wait for the actual kitchen to come before anything can be done

Joanne was lovely, even though I changed my mind a few times on the design, she was very understanding.
How she fitted it all in to my small kitchen is nothing less than a miracle!

Excellent customer service by the kitchen design team - from Jo who designed our kitchen and understood what we wanted - she was very patient and helpful. Emily and Jamie sorted out an issue with ovens promptly and to our satisfaction which we really appreciated. A lovely store to shop in with helpful friendly staff.

We ordered a Keter Darwin 6 x 4ft shed which was delivered the following morning. When checking through the components I had a duplicate part. I called the store and took the part back and was given the correct part within a matter of minutes and was able to complete construction.

Went in for paint. They had what I needed at reasonable prices. Jordan was helpful at the checkout

What a very rude and arrogant male you have in charge of the store. Came in with my young child and was looked at like i was some form of dirt on his shoe. When i asked to speak to the person in charge he told me it was himself

Emily was very helpful in finding all I needed for getting a water butt and guttering and all the accessories I needed for the job.

Joanne Lofts has been exceptionally helpful. Extremely friendly and knowledgeable.

Fantastic problem solving and excellent customer service from (Jamie) today. Only been in the shop 3 times spent quite a bit, and really good service since we moved here thank you Wicks Grimsby.