Wickes - Handsworth Reviews 

103
TrustScore 5 out of 5

4.8

122 Holyhead Road, Handsworth West Midlands, B21 0LL, GB


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Rated 5 out of 5 stars

Popped into Wickes needing some help and ended up getting top-tier customer service thanks to Natalie and Bal. They were bright, super approachable, and completely sorted me out with what I needed wi... See more

Company replied

Rated 5 out of 5 stars

The staff is really helpful. I went in there today, needed some help with selecting some stuff for my garden. Amrit told me which options where available and what was the best choice accordingl... See more

Company replied

Rated 1 out of 5 stars

What type of customer service is this? Worktop worth over £100 has been delivered damaged, I cannot wait for them to collect and re-change for a different one, as needed fitted assp, so i have said i... See more

Company replied

Rated 5 out of 5 stars

Came into the store today in handsworth to shop for some paint and other things I needed and the staff were very helpful especially bal and Natalie. They showed me what I needed and gave me some advic... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Handsworth

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom

  • +441215154252

4.8

Excellent

TrustScore 5 out of 5

103 reviews

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4.8

All reviews

(103)

13,635 reviews in the last 12 months

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Rated 5 out of 5 stars

I went to Wickes handsworth today

I went to Wickes handsworth today. Bal served me. Very professional & friendly service given. I’ll definitely come back again & again to buy more stuff always.

June 30, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi there, we're so glad you had such a positive experience and received professional and friendly service. We appreciate the kind words. -LR

Rated 5 out of 5 stars

Very good customer service at…

Very good customer service at Handsworth store. I’ve been well saved by Bal, Nat and Amrit. They’ve also assisted me all the way.

June 30, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Victor, we're so pleased you received very good customer service at our Handsworth store. We appreciate your kind words. -LR

Rated 5 out of 5 stars

Natalie was very helpful in the Wickes…

Natalie was very helpful in the Wickes Handsworth store today. She assisted me with everything I needed and provided excellent customer service.

June 30, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Aimee, We're so pleased to hear that Natalie provided such excellent customer service and assisted you with everything you needed during your visit. Thank you for your kind words! - Sean

Rated 5 out of 5 stars

I went today to enquire about a living…

I went today to enquire about a living lifestyle kitchen and was helped by Bal who was very helpful and attentive. Very happy with the customer service given by this member of staff.

June 30, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Omar,

We're so pleased to hear you had such a positive experience and received excellent customer service from Bal. Thank you for your kind feedback! -Ellysse

Rated 5 out of 5 stars

Had issue with a product I had just…

Had issue with a product I had just bought. Kiran at the Handsworth branch was so helpful and knowledgeable and all got sorted within a few minutes. Definitely recommend anyone to visit.

June 15, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Dave, we're so glad to hear Kiran could quickly resolve your product issue. Your positive feedback is truly appreciated! -LR

Rated 5 out of 5 stars

Manny is best employee

Manny is best employee

June 6, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hey Jaskaran, thank you for your wonderful feedback, and I'm delighted that Manny is your best employee! - Dylan

Rated 5 out of 5 stars

Went on the store to get a specific…

Went on the store to get a specific paint but I couldn't find it. I was really sad, but then I asked Nina for help and she was more than happy to help. She found that paint for me! She was kind, polite and extra helpful ❤️❤️❤️. Thank you Nina for all your support! ❤️❤️❤️❤️ Really impressed by your kindness, patience, understanding and your positive energy!!❤️❤️❤️

May 30, 2026
Unprompted review
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Reply from Wickes - Handsworth

We're delighted to hear that Nina was able to assist you in finding the specific paint you were looking for. It's wonderful to know their kindness and helpfulness made such a positive impression. Thank you for sharing your experience. -AK

Rated 5 out of 5 stars

Sal at Handsworth store was amazing

Sal at Handsworth store was amazing. She was very kind and helped us place an online order, made sure that the delivery address was definitely correct and checked with the delivery section. She has gone out of her way to make sure that an excellent customer service was guaranteed. Her manager was very happy to hear our positive feedback an out Sal. If you are heading to the Handsworth store , please look out for Sal who has got a lovely smile. She’s definitely a great asset to your team . Thank you once again ❤️

May 31, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hey Balu, thank you for your five-star review, and I'm glad you enjoyed the service from Sal at our Handsworth store as she was able to help you place you your order! - Dylan

Rated 5 out of 5 stars

Went to Handsworth Wickes and vansh was…

Went to Handsworth Wickes and vansh was very helpful, he helped me with finding all the stuff I needed and was very patient with me thank you for all you support.

May 29, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi, Faz. Thank you for taking the time to share your review with us. We're really pleased to see that, Vansh, was able to help you find all the products you needed. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Even better than 5 stars!

This experience was even better than 5 stars due to a staff member called Vansh who went over and beyond in helping me. I had a list of items given by my builder to buy in short notice, Vansh came over immediately, took the list and collected all of the items for us whilst pushing the heavy trolley within the store. He picked several heavy items with ease to ensure our safety. Vansh also loaded our car with the goods bought. I can't thank him enough - the care, kindness, service, product knowledge/location was excellent by Vansh.

May 28, 2026
Unprompted review
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Reply from Wickes - Handsworth

We're delighted to hear about the exceptional service you received. It's wonderful that Vansh went above and beyond to assist you with your purchases. We appreciate you sharing your positive experience with us. -AK

Rated 5 out of 5 stars

Yes,I went to this store a colleague…

Yes,I went to this store a colleague name vansh help me to write door handle for my kitchen door. He is really helpfull and happy man .

May 26, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi, Varinder. Thank you for taking the time to share your review with us. We are really happy to see that, Vansh, was really helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

On a beautiful Hot 🔥 day it was lovely…

On a beautiful Hot 🔥 day it was lovely to be looked after by all the staff in Wickes,
the patience with helping me find the things I needed to go into the counter and being served by lovely young lady with an amazing smile called Nat! who then help me by asking Vansh to help me load my car up with all the heavy stuff I’ve had.
That was a lovely experience for me because I couldn’t have managed to put the stuff I purchased into the car by myself.

May 26, 2026
Unprompted review
Wickes - Handsworth logo

Reply from Wickes - Handsworth

We're so happy to hear that our team provided such wonderful assistance on a hot day. It's great to know they were patient in helping you find the items and loading your car. Thank you for sharing your positive experience. -AK

Rated 5 out of 5 stars

Great customer service

Manny was very helpful in finding the right materials for what I needed. Great customer service.

May 23, 2026
Unprompted review
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Reply from Wickes - Handsworth

We're glad Manny could help you find the right materials. Thank you for your kind words!- AB

Rated 5 out of 5 stars

He deals very well

He deals very well. Whenever we need help, he always helps us. Yeah, he's a very good person.god bless you Manny mate

May 12, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Sanjeev, Thanks again for leaving your review. We're happy to hear that Manny was able to help you and provide the service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Manny was a very helpful man and he…

Manny was a very helpful man and he helped me out and lifting heavy stuff and I am very delighted many was with me and thank you Vicks

May 18, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Property Graph Ltd, We're so glad to hear Manny provided such helpful assistance with your heavy items. We appreciate your kind words! - Sean

Rated 5 out of 5 stars

Supporting team Mr Maninder

Supporting team Mr. Manny helped me very well

May 9, 2026
Unprompted review
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Reply from Wickes - Handsworth

We are so glad our team provided excellent support. Thank you for sharing your positive experience with us. -AK

Rated 5 out of 5 stars

Natalie Handsworth Branch

I want to say a big thank you to Natalie at the Handsworth branch Unbelievable such a pleasure to recieve beautiful customer service amazing and warm hearted person!

May 12, 2026
Unprompted review
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Reply from Wickes - Handsworth

Hi Z Mahmood, we appreciate you taking the time to share your experience. We're so glad to hear that you were pleased with the wonderful customer service you received. -LG

Rated 5 out of 5 stars

Products availability are very good and…

Products availability are very good and staffs are very supportive. Staff named Manny is very helpful.

May 9, 2026
Unprompted review
Wickes - Handsworth logo

Reply from Wickes - Handsworth

Hi Dev, we appreciate you taking the time to leave us this feedback. We're happy to hear that you found our product availability and staff supportive. -LG

Rated 5 out of 5 stars

In wickes we trust

Went in to get a few bits for a renovation project. A lovely girl called Natalie was so helpful and understanding. She pointed me in the right direction but unfortunately they didnt have a pink hammer. Excellent service will defo come back again.

May 3, 2026
Unprompted review
Wickes - Handsworth logo

Reply from Wickes - Handsworth

Hi, James. Thank you for taking the time to share your review with us. We're really pleased to see that, Natalie, was very helpful and understanding during your visit, providing excellent customer service. Thank you again for your kind feedback. - Scott H

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