Went into Wickes to pick up a large quantity of floorboards and one of the team members Amrit very kindly helped me carry and load them into the van and answered all my questions. He was very helpful... See more
Company replied
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Popped into Wickes needing some help and ended up getting top-tier customer service thanks to Natalie and Bal. They were bright, super approachable, and completely sorted me out with what I needed wi... See more
Company replied
What type of customer service is this? Worktop worth over £100 has been delivered damaged, I cannot wait for them to collect and re-change for a different one, as needed fitted assp, so i have said i... See more
Company replied
The staff is really helpful. I went in there today, needed some help with selecting some stuff for my garden. Amrit told me which options where available and what was the best choice accordingl... See more
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Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.8
Excellent
104 reviews
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This company invites their customers to review, whether positive or negative
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Tanveer very rude young lady asked her…
Tanveer very rude young lady asked her if she could help me with finding a product shook her head and said sorry i’m busy? WHERE is the customer service? Such a rude person i would rate my experience 0 if i could. She had her phone on her looking at her phone instead so unprofessional! i would like this to be escalated and looked out at
July 10, 2025
Unprompted review
Reply from Wickes - Handsworth
Hi Emily, We appreciate you sharing your concerns. We're sorry to hear that you were not satisfied with the service you received by Tanveer. This is not the standard we aim for, and we will look into this issue further internally.
-AF
Customer Service
I collected 10 large grow bags from my local Wicks in Handsworth, Birmingham. The staff were very friendly and helpful, as a woman on my own, they put the bags onto the trolley and then loaded them into my car.
April 9, 2025
Unprompted review
Reply from Wickes - Handsworth
Hi Kathleen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH
Out of date products.
I just returned a bag of bg joint filler which was out of date, use by 09.01.2025, went to get another bag and that was out of date as well 11 2024. Shocking
July 2, 2025
Unprompted review
Reply from Wickes - Handsworth
Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with these items. This is not the level of service we try to deliver here at Wickes as we want all our products to be at the highest standard. - AH
Kiran at the handsworth branch was…
Kiran at the handsworth branch was exceptionally helpful and made sure we left with everything we needed.
June 25, 2025
Unprompted review
Reply from Wickes - Handsworth
We're happy to hear that you had such a positive experience at our Handsworth branch. We appreciate you mentioning the helpful service you received. TW
The assistant saved me a lot money by…
The assistant saved me a lot money by advising that I could get trade account, I didn’t know I was eligible until then. Just previously last week I spent about £500 in another branch of wicked, but that assistant didn’t mention any trade account or not.
June 16, 2025
Unprompted review
Reply from Wickes - Handsworth
We're happy to hear that our assistant helped you to sign up for our trade pro discount! We are glad your experience in our handsworth branch was such a positive experience!
-AF
I love this shop
I love this shop. It has been brilliant for my loft conversion. Ollie and James were excellent. They even enabled a store clerk to support me to my car with an awkward item.
June 15, 2025
Unprompted review
Reply from Wickes - Handsworth
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ollie and James in our store and that they provided you with useful advice. -AH
Nina provided great service and helped…
Nina provided great service and helped me find what I needed.
May 8, 2025
Unprompted review
Reply from Wickes - Handsworth
Hey there, thanks for tagging us, and I'm glad you enjoyed the service from Nina throughout your experience. - Dylan
Oliver at Handsworth Wickes went out of…
Oliver at Handsworth Wickes went out of his way to help and rectify an error the branch had made with my click and collect order.
Thank you Oliver for all your help this morning.
May 7, 2025
Unprompted review
Reply from Wickes - Handsworth
We're delighted to hear about your positive experience with Oliver. It's wonderful to know that he went above and beyond to resolve the issue with your click and collect order. We appreciate your kind words and will share your feedback with Oliver. TW
Tracey was very helpful and k8nd
May 5, 2025
Unprompted review
Reply from Wickes - Handsworth
Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Tracey in our Handsworth store! - Dylan
Very helpful
Very helpful assistant sorted out some confusion with an item I had bought online. Kieron at Handsworth branch
May 5, 2025
Unprompted review
Reply from Wickes - Handsworth
We're delighted to hear you had a positive experience. It's wonderful to know our team is able to provide helpful assistance. We appreciate you taking the time to share your feedback. TW
well if anyone is like me ask for Shaun
well if anyone is like me and don’t have a clue then you need a Shaun! He had me sorted in 10 minutes and that’s with me describing what I needed! Thank you your one amazing guy❤️ hope the give you a Xmas present as I know this is just your normal manner and I had to ask you how to leave a review that’s a good assistance! Thank again xx
December 11, 2024
Unprompted review
Reply from Wickes - Handsworth
Hey Deb, thanks for your five-star review, and I'm glad that you enjoyed the service from Nathan in our Handsworth store! - Dylan
Adam
Adam at Handworth branch went above and beyond to help me find what I needed.
Thank you Adam.
November 27, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi, Zaglul. Thank you for taking the time to share your review with us. I'm happy to see that, Adam, went above and beyond to help you find what you needed. Thank you again for your kind feedback., - Scott H
Karan was a very helpful lad gave…
Karan was a very helpful lad gave recommendations and advice he was very polite and kind
November 16, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi Palvinder,
Thank you for taking the time to share your positive experience with us, I'm glad to learn Karan was able to provide you with an excellent service. - SF
Nelly Patel. A star in the making!
I have been to Wickes' store in Handsworth today and was served by Nelly Patel. What a wonderful experience. She was fantastic! Nelly listened to my problem and suggested a way to resolve it. She patiently helped me with the product to ensure it fitted into my vehicle. She then arranged a refund and a collection of a return for a different unwanted item with no fuss and great personal service. She was attentive, polite and pleasant and truly made me feel valued as a customer. Nelly's customer service was amongst the best I've ever had! In a world where it seems that companies lack customer needs she was a shining light. She is a big reason I will return to the same store. She was friendly and professional at the same time. Nelly is truly an asset to the company. Well done Nelly Patel. You made my day. Keep smiling!
October 25, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi Johnny, thanks for taking the time to share this feedback, we are pleased to hear that Nelly provided you with a wonderful experience from start to finish, we appreciate you taking the time to let us know. RD
Amazing service from Amrita and Ollie
Thank you to Amrita and Ollie for all the help with ordering my Kitchen. I have been to the store numerous times with lots of questions and they have helped me with smiles on their faces. I highly recommend going in store if you have any questions regarding your wickes order. Thank you both.
September 23, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Amrita and Ollie where a great help from start to finish with your new kitchen, we appreciate you taking the time to let us know. RD
Great service from Scott
I had an issue with my storage box that I bought from Wickes Handsworth. I spoke to Scott who dealt with the issue. Throughout my interaction, he was helpful and provided me with a replacement product, he made the process stress free. Superb service and would shop there again knowing any issues would be dealt with swiftly. Thank you again Scott, another happy customer!
October 1, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi, Ian. Thank you for taking the time to share your review with us. I'm really pleased to see that, Scott, at our Wickes store in Handsworth, was able to help you with your replacement, offering great customer service. Thank you again for your valuable feedback. - Scott H
Friendly, helpful and knowledgeable staff
I needed to buy timber for a garden repair job. I don't do DIY or buy timber so really needed advice, and guidance. I received assistance from Shaun upon entering the store right through to finding the product, paying for it and loading the heavy timber into my car. Shaun was helpful, knowledgeable and supportive making this a quick and easier experience than it would've have been. Thanks to Shaun and his Manager who approved him leaving the job he was doing to help me find the correct timber.
September 25, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi MH, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Shaun and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Excellent service
I had excellent service from Amrita today, who was very knowledgeable and helpful.
September 8, 2024
Unprompted review
Reply from Wickes - Handsworth
Hey JK, thank you for your five-star review, and I'm delighted that Amrita was very knowledgeable and helpful in our Handsworth store! - Dylan
The great friendly service from Scott
The great friendly service from Scott. He was extremely helpful and pulled out all the stops to help me find an item I needed. Great service all round
September 8, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi, Sandeep. Thank you for taking the time to share your review with us. I'm really pleased to see that, Scott, was extremely helpful, helping you find what item you needed. Thank you again for your kind feedback. - Scott H
Reply from Wickes - Handsworth
Hi, Moli. Thank you for taking the time to share your review. I'm happy to see that you find our staff to be great. Thank you again for your kind feedback. - Scott H
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