Popped into Wickes needing some help and ended up getting top-tier customer service thanks to Natalie and Bal. They were bright, super approachable, and completely sorted me out with what I needed wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into Wickes to pick up a large quantity of floorboards and one of the team members Amrit very kindly helped me carry and load them into the van and answered all my questions. He was very helpful... See more
Company replied
Top class service . Get chance to interact with one of the staff name Manny . Very helpful and kind person. Help me a lot during my visit in handsworth store . Top quality product and service . What... See more
Company replied
What type of customer service is this? Worktop worth over £100 has been delivered damaged, I cannot wait for them to collect and re-change for a different one, as needed fitted assp, so i have said i... See more
Company replied
Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.9
Excellent
108 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, helpful and knowledgeable staff
I needed to buy timber for a garden repair job. I don't do DIY or buy timber so really needed advice, and guidance. I received assistance from Shaun upon entering the store right through to finding the product, paying for it and loading the heavy timber into my car. Shaun was helpful, knowledgeable and supportive making this a quick and easier experience than it would've have been. Thanks to Shaun and his Manager who approved him leaving the job he was doing to help me find the correct timber.
September 25, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi MH, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Shaun and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Excellent service
I had excellent service from Amrita today, who was very knowledgeable and helpful.
September 8, 2024
Unprompted review
Reply from Wickes - Handsworth
Hey JK, thank you for your five-star review, and I'm delighted that Amrita was very knowledgeable and helpful in our Handsworth store! - Dylan
The great friendly service from Scott
The great friendly service from Scott. He was extremely helpful and pulled out all the stops to help me find an item I needed. Great service all round
September 8, 2024
Unprompted review
Reply from Wickes - Handsworth
Hi, Sandeep. Thank you for taking the time to share your review with us. I'm really pleased to see that, Scott, was extremely helpful, helping you find what item you needed. Thank you again for your kind feedback. - Scott H
Reply from Wickes - Handsworth
Hi, Moli. Thank you for taking the time to share your review. I'm happy to see that you find our staff to be great. Thank you again for your kind feedback. - Scott H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.