Jada at Hanger Lane Wickes was so helpful today while we were trying to find some items for moving a socket. She was really patient and answered all of our questions while smiling the whole way throug... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently renovated my kitchen/bathroom with Wickes over at Hangar lane, and I am so pleased with the results. My design consultant Ann was always willing to help, and was very attentive to the vibe... See more
Company replied
I had a fantastic experience at Wickes Hanger Lane thanks to Hadia. She was incredibly friendly, professional, and went above and beyond to help me find exactly what I needed. Her product knowledge an... See more
Company replied
Hadz was a very polite and helpful staff whilst there was another lady who was on customer service desk looked at us twice and ignored us and kept scrolling her phone screen, Hadz noticed whilst sh... See more
Company replied
Company details
About Wickes - Hanger Lane
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Quill Street, Hanger Lane, Ealing, London, W5 1DN, United Kingdom
- +442088106793
4.8
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hadz is always helpful and pleasant…
I am a regular at this branch. Hadz is always helpful and pleasant member of staff. Always greets with you a welcoming smile, 10/10 for customer service!
November 20, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi, Jamal. Thank you for taking the time to share your review with us. We are really happy to see that, Hadz, is always helpful and pleasant during your visits, providing excellent customer service. Thank you again for your kind feedback. - Scott H
Best CS
I’ve been a customer here for a while now, and most of the time I’m served by Hadz. She’s easily one of the most genuinely helpful and friendly people I’ve met. Always warm, always willing to go the extra mile, and always making the experience pleasant. Great customer service every time!
November 19, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi Dej,
We appreciate you taking the time to share your feedback. It's great to hear that Hadz is helpful, friendly and goes the extra mile. Thank you for your kind words. -Ellysse
Hadia was helpful with her advice on…
Hadia was helpful with her advice on how to use the paint I purchased and all around provided wonderful customer service. Thank you!
November 15, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi, Riaz. Thank you for taking the time to share your review with us. We are really pleased to see that, Hadia, provided excellent customer service and advice. Thank you again for your valuable feedback. - Scott H
I have visited wicks many times and I…
I have visited wicks many times and I must say I always choose the same employee to help me! Hadz is very friendly, knowledgeable and has a very bubbly personality. She’s very patient and also gives great ideas which always helps.
October 16, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi Amena, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hadz in our store and that they provided you with useful advice. -AH
Decorating equipment
Came in looking for decorating equipment, wasn't exactly sure what I needed and had fantastic customer service from Hadz, she went above and beyond in helping me get everything I needed. She was a gem.
October 16, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hey Liz, thanks for your wonderful feedback, and I'm delighted that Hadz in our Hanger Lane store was really helpful throughout your visit! - Dylan
Shout out for Hadz at Hanger Lane
I really wanted to give a shout out for Hadz at Hanger Lane. She is one of the best assistants. I have been many times to Wickes over the last couple of years and she is polite and is always similing . Every time I visit Hanger Lane I ask for Hadz as I know I will get excellent customer service and help from her. She is great!
Thanks Hadz for all your assistance.
October 10, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi Margaret, We appreciate you taking the time to share your experience. We're happy to hear that you consistently receive excellent customer service and helpful assistance. Thank you for your positive feedback regarding the team's politeness and helpfulness. -LG
Watch out on receiving delivery: inspect each item
Watch out on receiving delivery from Wickes. I only found out after delivery that a bag of kiln dried sand was wet with condensation inside the bag. On asking for replacement, the store claimed that I signed an acknowledgement on delivery that the sand was "clear and dry". This is untrue. I only signed a receipt of delivery of all the ordered items, but on specific items. Never has been this practice. Watch out: quality of items delivered are inconsistent -- sometimes very bad, and vary from one order to another order: including top soil, etc.
September 12, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi there, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH
Great Customer service
Great Customer service !
Fast service
No waiting in line
Kind workers
Usually most things in stock
Workers always happy and ready to help.
August 5, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Thank you for taking the time to leave your review! We are happy to hear that you had a positive experience with our fast service and kind staff.
- PP
Thank you to Susan and Hads and Asim
Thank you to Susan and Hads and Asim, putting a massive order in for me. Making it very helpful and supportive. I am a regular customer, thank you team.
Hani
August 9, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We appreciate you sharing your positive experience with us. We are so happy to hear that Susan, Hads and Asim provided helpful support with your order. Thank you! -AK
Staff were at ease and on point
July 12, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We appreciate you taking the time to leave us this great review! We're so glad that our staff made your visit a positive one-GS
Hadz gave amazing customer service and…
Hadz gave amazing customer service and was excellent and professional. Asset to the team
July 12, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We appreciate your five-star review! We're glad you received excellent and professional customer service from our team member Hadz. It's great to hear about your positive experience-GS
In all walks of like I have said a…
In all walks of like I have said a smile few kind words ready to help in anyway when can just do it. As you don’t know what the other person is going through. And today Hadz was all if the above and more, she genuinely changed my day she changed my whole day by a simple beautiful smile and she was bursting with so much positivity that I always wish we had more ppl like her. Hadz your kindness and the person you are will never be forgotten. She is amazing and thank you for being you and for changing my day for the better. Xx
July 10, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hadz in our store and that they provided you with help and put a smile on your face. -AH
Got served by lovely lady today called…
Got served by lovely lady today called hadz. Went above and beyond for customer services — high recommend this wicks due to her help.
Thank you
July 4, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear about the positive experience you had with Hadz at our Hanger Lane store and that they went above and beyond to help.
-AK
Paint
Firstly, I am far from a painter and decorator, so I have no clue about products to use. Have to show some praise to Hads and her colleague at Wickes Hanger Lane as they were very helpful finding the right items needed to paint my shed and service with a smile.
July 3, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We're glad you received such helpful assistance and a friendly service while finding the right products for your shed from Hads! Thank you for sharing your positive experience with us.
-AF
Reply from Wickes - Hanger Lane
We appreciate your five-star review and are so glad you had a great experience with our team member Hadia. Thank you for your feedback!-GS
Hadiya from hanger Lane store was…
Hadiya from hanger Lane store was really helpful as I needed a delivery quote for fencing panels. She went out of my way to help me and was very professional
June 14, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We're happy to hear that you received helpful and professional assistance from Hadiya with your delivery quote. We appreciate you taking the time to share your positive experience-GS
Hellon and Hadz are mainly there when I…
Hellon and Hadz are mainly there when I go in the Store, it’s refreshing to see them because they are always focused and on point with any help I need.
They are friendly out going stuff, this is a rare thing to see theses days….
June 14, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our staff members Hellon and Hadz and their helpfulness-GS
Best service by Hadz .
Best service by Hadz .
Great experience shopping here.
June 13, 2025
Unprompted review
Reply from Wickes - Hanger Lane
We're happy to hear that you had a great shopping experience and that you appreciated the service. Thank you for your positive feedback. TW
Reply from Wickes - Hanger Lane
Hey Michal, thank you for your five-star review, and I'm glad you enjoyed the service in our Hanger Lane store! - Dylan
Hadia and Helen were really good
Hadia and Helen were really good. I had a few issues and they were very patient and gave good customer service
May 31, 2025
Unprompted review
Reply from Wickes - Hanger Lane
Hi Asif, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Hadia and Helen in our store and that they provided you with useful advice. -AH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.