Wickes - Long Eaton Reviews 168

I went into the Long Eaton store with disabled sister looking for some paint and a few other bit and Elaine was absolutely brilliant with us. She was understanding patient, professional, really caring and really cared about helping us which is hard to come by these days. I would recommend this store to anyone and a big thankyou to Elaine. Fantastic is the only word to describe the service. Thankyou and keep up the good work.

I want to say a massive thank you to Bob for being utterly lovely and explaining what products I needed and what I needed to do!

Just had a new bathroom fitted, Nick the design consultant was very helpful giving ideas and advice.
Also very pleased with the insulation team and fitter.

We’ve had a great experience planning our new bathroom with Nick. Across three sessions — the initial planning meeting, the home visit, and the final in‑store appointment — he took every question and change in his stride. He helped us visualise what we actually wanted and used the showroom resources to get a proper understanding of our taste and style.

We ended up with a layout we’d never have thought of ourselves, at a price lower than expected, without compromising on quality. If the installation is delivered to the same standard as the planning, we’ll be very happy with the final result.

I've never had major works done before and was rather nervous about the whole thing. From the moment I met Ryan, my kitchen designer, he made me feel much more relaxed. He sat with me, taking in all my needs and wants and came up with the best solutions. Very accommodating when I wanted to change things slightly a few weeks later. He made it all so easy and helped me with choosing the extras like tiles and flooring. 100% recommendation from me.
Deliveries were a breeze, no problems at all.
I was then worried what the install would be like. But I needn't have worried. The installer Wickes chose for me was Sean Parker from Parker Kitchen and Joinery Specialists Ltd. Sean was amazing. He got on with the job and finished it when he said he would. He arranged the electrician, tiler and plasterer. As well as installing the kitchen, he fitted 3 internal doors and the flooring for me, so there was nothing for me to worry about. Hard working, pleasant, polite, tidied up after himself, worked full days and even into the evening to get jobs done. And all completed in 2 weeks. The finished product is perfect. Again 100% recommendation.
Afterwards Customer Services checked in with me to make sure I was happy with my new kitchen.
I couldn't be more happy with the whole process. Both Ryan and Sean made it seamless. I would thoroughly recommend Wickes if you want a new kitchen.

Neill was our kitchen advisor and I can’t recommend him enough - his design was perfect and utilized all the space in the kitchen. Overall we are very happy with our kitchen and have already sent a friend there!

I used Click & Collect today and my order was ready within the promised time. The team member at the desk was polite and brought everything out to me quickly.
Great stock availability, and a seamless overall experience from a very tidy store. Visiting again soon!

Neill was our advisor who was brilliant from the start!
He helped us pull our design together, never tried to ’oversell’, and was on hand to answer any questions we had even during the install process.
Our bathroom was delivered and fitted as prescribed and the appointed fitter was very responsive and did a very professional job!
Neill helped troubleshoot some queries during the install and helped us with the refund of items that were not used, no questions asked and no ‘red tape’.
We would definitely recommend Wickes- Long Eaton to anyone looking at a bathroom project in the future.

Great Services and advice from Elaine. A credit to your company.

An amazing sales experience with our new kitchen. Nick understood our specific brief and has more than delivered on it. We are very grateful and would highly recommend the service

A massive thank you to Elaine who served me today (on her birthday!!!). I provided her with a serious challenge ordering a large of gravel which needed dividing up the order which she did with consummate ease only for me to then show her my trade account card meaning that she had to go through whole process again for which l was extremely embarrassed!!!!! Without hesitation and with a massive smile she went through the whole process again. An absolute star-Wickes you are very lucky to have such a great professional lady working for you, an absolute credit. Pass this feedback to her please with my sincere thanks. Tony Rolt

This review is for the service that I received on 21 and 22/4/26
The staff that dealt with my enquiries that originated initially from an order online ( which after ordering became out of stock) were exceptionally helpful. They phoned me and kept me updated on everything from both these dates. They were friendly, courteous and to be quite frank , couldn't do enough for me. Swiftly arranged for my click and collect.
I'm sorry but I can't remember the lady that spoke to me on the 21 st ,but on the 22nd Ben and Desiree helped me too. Thank you all 3 of you. And thank you Wicks for your product, price and wonderfully trained staff, and customer service 🙂

The staff were brilliant and very knowledgeable. Nothing was to much trouble .

Garry and another colleague were so helpful. They found me a trolley, then helped me find and put the items on, and made sure I could get it to my car as was struggling due to a foot injury. Great service.

Had a complete bathroom makeover - from the initial consultation to the completion couldn’t fault Wickes or the very competent tradesman Tim

Ryan, the kitchen designer at Wickes Long Eaton, was absolutely fantastic from start to finish.

From my very first appointment, Ryan took the time to really listen to what I wanted, understand how I use my kitchen day-to-day, and offer ideas that I hadn’t even considered. He was patient, knowledgeable, and incredibly thorough when walking us through the design options, layouts, and finishes, making sure everything suited both my space and my budget.

What really stood out was Ryan’s attention to detail and his commitment to getting everything just right. He was always quick to respond to questions, happy to make adjustments to the plan, and made the whole process feel smooth and stress-free. Nothing ever felt rushed, and we always felt confident that we were in safe hands.

The final design was exactly what I hoped for — practical, stylish, and perfectly tailored to my home. I couldn’t be happier with the result and the service Ryan provided throughout.

I would highly recommend Ryan at Wickes Long Eaton to anyone planning a new kitchen. His professionalism, creativity, and customer care made all the difference.

Neill designed my kitchen,and from start to finish it was an amazing experience. From the little quirks and changes I asked for to the finished product, nothing was to much trouble. Highly recommend

Ryan
In the kitchen and bathroom showroom was great. My son and I went in late evening and even though the shop was shutting Ryan helped us to the end and didn’t rush us along. I emailed him the next day and he provided the quote as discussed the previous evening. I then went along today (Good Friday) to order and pay for the goods and again Ryan was really helpful and gave me the best price.

Thanks again.

Elaine was amazing. Helped me choose my fence stain, giving advice on colours. Was just what I needed to stop me buying the same old and go for something new. Smiley, friendly and genuinely cared. Even asked me to show her a piccy when it was done. You can't beat good old fashioned customer service. Thanks Elaine

Big thanks and shout out to Bettina for the outstanding customer service, and for tracking down the last available type 22 radiator at the sale price. Also thanks to the Gentleman from the Wickes warehouse who helped load the item into the car. 🙏