Wickes - Lowestoft donated two flatpack flowerbeds, 4 bags of compost and a watering can to our bowls club to help brighten up the area. We are thrilled with the outcome and would like to express our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a bathroom and we did have a few delays that occurred after purchase. Not perfect and cost us a deposit (with a plumber. Not wickes installation yeam) but it is nothing to do with staff at lo... See more
Company replied
Absolutely useless GORDAN at LOWESTOFT Branch was very rude and made us feel that we shouldn’t be there despite having a hour appointment. He was very rude and when showing him our kitchen he said ‘... See more
Company replied
After some design rethinking by me and excellent advice throughout from Design Consultant Alex Haylett, the new shower room has surpassed my expectations! The fitters from ABO Bespoke kitchens Ltd. (N... See more
Company replied
Company details
About Wickes - Lowestoft
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
Peto Way, Lowestoft, Norfolk, NR32 2ED, United Kingdom
- +441502533320
4.0
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So good on my walls
August 14, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hey Liam, thanks for your five-star review, and I'm delighted you enjoyed the service in our Lowestoft store! - Dylan
Reply from Wickes - Lowestoft
Hi Holly, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Great staff
September 11, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hi Lucy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
The store and the staff was amazing!
September 8, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hi Hannah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH
A pleasure to deal with Alex from Wickes
Alex from the design team at Wickes has been brilliant and could not have been more helpful. I would commend his punctual callbacks and friendly manner. Throughout my contact with him he has been a pleasure to deal with and a great asset to Wickes
August 22, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hi Mike, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Alex in our store and that they provided you with useful advice. -AH
The designer consultant Alex
The designer consultant Alex, was excellent. He was very understanding of what we wanted.
August 9, 2025
Unprompted review
Reply from Wickes - Lowestoft
We're happy to hear that Alex met your expectations and understood your needs. Thank you for your positive feedback! -AK
Excellent Customer Service, Design & Installation
From start to finish our experience whilst renovating our En-suite has been excellent.
Alex Haylett has been so professional and helpful with planning our new en-suite and Steve Flatt has done an amazing job with installation…We are so pleased… Our en-suite now looks stunning and everything ran so smoothly… we didn’t have to worry about a thing.. We will definitely be back for our kitchen project …..Thank you so much… Julie &Paul
July 21, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hey Julie, thank you for your five-star review and I'm delighted that Alex and Steve were first class throughout your en-suite design and installation, enjoy your new space! - Dylan
Overall a very good experince
Overall a very good experince, very pleased with the professional approach from the beginning of the process to the end, and very happy with the end result, i would also like to thank Alex for ensuring everything was clear and transparent through out
July 1, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hey Laurence, thanks for your five-star feedback, and I'm delighted that Alex in our Lowestoft store was first class throughout your visit! - Dylan
Very helpful staff members in this…
Very helpful staff members in this branch excellent customer service provided by Jack today.
July 26, 2025
Unprompted review
Reply from Wickes - Lowestoft
We appreciate you taking the time to leave your review! We're happy to hear that Jack was helpful and provided excellent service.
- PP
Absolute joke I ordered an item from…
Absolute joke I ordered an item from Wickes in Lowestoft Suffolk and the manager said that if I pay £4 I get it next day I didn't get it still not got it on there website it clearly says if your item is over £85 free delivery if under you got to pay £7 and not £4 I had a bad experience at this outlet won't be going back there again Wickes in Lowestoft Suffolk avoid it this place is a joke
June 9, 2025
Unprompted review
Reply from Wickes - Lowestoft
We appreciate you bringing this to our attention. We're sorry your delivery and in-store experience didn't meet expectations, especially regarding delivery costs. We'll investigate this to improve our service. TW
The Greatest Customer Service Assistant!
I purchased some cement today, the quality of the cement was great as always, but this review is about a lovely lady called Kerry, she is the most polite, helpful and kindest customer assistant there is. She is always extremely helpful to me and my sister!
May 24, 2025
Unprompted review
Reply from Wickes - Lowestoft
We're glad you enjoyed the cement quality and appreciate your kind words about Kerry! We value your feedback and are happy to hear about your positive experiences!
-AF
Great service received by a member of staff
I went into the store today and was helped by such a lovely lady called Sheena who was extremely patient and very knowledgeable. I’ll definitely be using Wickes again. Thanks Sheena, you’re a great asset to the company! I just wish other stores had staff as committed to providing great service as you are. Thank you.
May 23, 2025
Unprompted review
Reply from Wickes - Lowestoft
We appreciate your feedback and are so glad to hear that you had a positive experience in our store. We're delighted that Sheena was able to provide you with great service-GS
New fitted bathroom
The designer Alexander the fitter Steve were both very helpful friendly men who did their job extremely well. We were very pleased with the help we received from them both and the end result of the new bathroom is fantastic. I would most definitely recommend Wickesto anyone who asked me about my bathroom . Thankyou everyone .
May 5, 2025
Unprompted review
Reply from Wickes - Lowestoft
We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our team and that you are happy with your new bathroom. We are glad that you would recommend us to others. TW
We had a on suite redone
We had a on suite redone, Alex designed it, Steve fitted it ( with expert knowledge and perfection) result was amazing thank you to you both. The only reason for not 5 stars was the delivery wish it all came on one day instead of 4 from different suppliers.but quality and workmanship I cannot fault.
April 3, 2025
Unprompted review
Reply from Wickes - Lowestoft
Thank you for your kind words about Alex and Steve. We are happy to hear you were impressed with their design and installation expertise. We understand your frustration with the delivery schedule and will share your feedback with our team to explore ways to improve this process. We appreciate your business and hope you enjoy your new ensuite. - AF
Very impressed
Very impressed, again, with the quality of service received at Lowestoft Wickes. All staff friendly and helpful but Dylan could not have been more helpful and well informed.
A real pleasure to shop at Wickes.
March 23, 2025
Unprompted review
Reply from Wickes - Lowestoft
Thank you for your kind words! We're delighted to hear you had a positive experience at our Lowestoft store. We strive to provide excellent customer service, and it's wonderful to know that our team, especially Dylan, made your shopping experience enjoyable. We appreciate your feedback and are glad you're happy with your purchase. - SW
Just like to thank Wicks for our kitchen
Just like to thank Wicks for our kitchen our designer Alex haylett for his advice and help the fitters Mark humfreys and sons and his team Martin and Isaac. For doing a great job very good finish. Even doing little extra jobs free of charge. I would not hesitate in recommending them thank you.
March 19, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hey there, thanks for your five-star review, and I'm glad that Alex, Martin and Isaac all were first class throughout your kitchen design and installation, enjoy your new space! - Dylan
Wickes warranty
Wickes warranty is a proper warranty there are no that's not included.
You tell them what is and then they fix it.
A very big thank you to Matty Mark and Humphrey.
There was a couple of little things that needed fixing after the kitchen was fitted.
And now the kitchen looks fantastic.
It's a shame that all warranty are not like Wickes.
Mike and Sue
March 10, 2025
Unprompted review
Reply from Wickes - Lowestoft
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you are happy with your new kitchen and that our team was able to address the minor issues that arose. We appreciate your feedback on our warranty process and will continue to strive to provide excellent customer service. - SW
Shocking customer service
Shocking customer service, will never use them again!!
March 14, 2025
Unprompted review
Reply from Wickes - Lowestoft
We understand your frustration and apologize for the negative experience you had. We have sent a request for more information via Trustpilot so that we can look into the situation. - SW
Paint Mixing with Dylan
I got some cans of paint mixed for my fiancé's office. Dylan helped us with queries and also sat through the wait of each can, showing us the end result to ensure we were happy. Thanks Dylan!
March 13, 2025
Unprompted review
Reply from Wickes - Lowestoft
Hi Callum, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dylan in our store and that they provided you with useful advice. -AH
Reply from Wickes - Lowestoft
Hey Julie, thanks for your five-star review, and I'm glad you enjoyed the service in our Lowestoft store! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.