Exceptional customer service from Jim in Maidstone branch. Few days ago, (can't remember the actual date) my husband send me to pick up a bag of builders sand from Wickes. Jim was so helpful, got... See more
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From initial enquiry to completed installation the process was seamless and less than 4 weeks. I made the initial call, Matt turned up 2 days later, we bashed out my requirements and sealed the deal... See more
Company replied
I work for a local charity offering wood craft to people who struggle with their mental / physical health. Wickes have been kind enough to donate some timber to us on a few occasions, which helps us t... See more
Company replied
Matt the sales and design expert at maidstone wickes was 100 percent on the ball. From start to finish he was helpful , polite and knew his stuff. Matt made the whole process of finding , designing an... See more
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Company details
About Wickes - Maidstone
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
St Peters Street, Maidstone, Kent, ME16 0SN, United Kingdom
- +441622690346
4.8
Excellent
187 reviews
No history of asking for reviews
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Exceptional customer service from Jim…
Exceptional customer service from Jim in Maidstone branch.
Few days ago, (can't remember the actual date) my husband send me to pick up a bag of builders sand from Wickes.
Jim was so helpful, got me trolly, got the sand for me and after paying, I requested could he put it in the car for me as I have bad back and knees issue. He was happy to help.
Many thanks Jim
June 1, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi there, we are so pleased to hear about your positive experience with Jim. We always aim to provide helpful service, and we appreciate you sharing your kind words. -LR
Reply from Wickes - Maidstone
Hi, Ian. Thank you for taking the time to share your review with us. We're happy to see you find our staff to be friendly and helpful. Thank you again for your kind feedback. - Scott H
Exceptional customer service from Jim…
Exceptional customer service from Jim in Maidstone branch
June 9, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Debbie, we're delighted you had a great experience. We appreciate your feedback. -LR
From initial enquiry to completed…
From initial enquiry to completed installation the process was seamless and less than 4 weeks. I made the initial call, Matt turned up 2 days later, we bashed out my requirements and sealed the deal over a cuppa. A couple of weeks later the scaffolding went up a few days before the install team arrived who fitted it all in one day. Two days later the scaffolding came down and I'm currently 95% + self sufficient Very pleased with Matt, the scaffolders, the install team and the Wickes team and all the follow up calls to check all ok.
Great service, gets my recommendation.
10 panels, 1 inverter and 1 battery.
May 12, 2026
Unprompted review
Reply from Wickes - Maidstone
Hey Steve, thanks for your amazing review, and we are so pleased to hear about your seamless experience from inquiry to installation! It makes us proud you would recommend us! - Dylan
Very helpful, good selection.
We visited Wickes Maidstone this morning for help in choosing the right paint for our garden projects as we are not DIYers. Jim assisted us and was really helpful in advising the right paint and equipment. Cannot recommend highly enough.
June 1, 2026
Unprompted review
Reply from Wickes - Maidstone
We're delighted to hear about your positive experience with Jim. We appreciate your kind words, and thank you for your feedback. -AK
Visited Wickes today in Maidstone to get paint and other things for the garden
Visited Wickes today in Maidstone to purchase paint and aggregate for the base of a new garden storage unit. Served by Jim, who was extremely knowledgeable and very helpful. Really appreciated his support. Thanks!
May 27, 2026
Unprompted review
Reply from Wickes - Maidstone
We're so glad to hear about your positive experience with Jim. We appreciate your kind words, and thank you for your feedback. - AB
Big thank you to Jim from the Maidstone…
Big thank you to Jim from the Maidstone store who aided our shopping experience by going above and beyond!
May 27, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Kate, we appreciate you sharing your positive experience. We are so glad Jim provided excellent service. -LR
Jim was friendly and helpful and made…
Jim was friendly and helpful and made my day - thanks everyone 🙏
April 15, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Jim, we're glad our team was friendly and helpful, making your day. We appreciate your kind words. -LR
Went into Wickes Maidstone fairly late…
Went into Wickes Maidstone fairly late in the evening. Found everything I needed. At the checkout, Jim asked if I was trade and I said 'no, farming'. Jim likes farmers apparently so he gave me a trade discount. What a legend. Will definitely go back if they're all of the same mindset.
May 18, 2026
Unprompted review
Reply from Wickes - Maidstone
We are delighted to hear you had such a positive experience and found everything you needed. We appreciate your kind words about Jim and look forward to your next visit. -AK
I run a gardening club at a local…
I run a gardening club at a local school. Have just collected a really useful car load of donated equipment that the operations manager had ready for me. So grateful.
May 21, 2026
Unprompted review
Reply from Wickes - Maidstone
We're so glad we could help your gardening club! We appreciate you sharing your positive experience. Thank you for your kind words. -AK
I work for a local charity offering…
I work for a local charity offering wood craft to people who struggle with their mental / physical health. Wickes have been kind enough to donate some timber to us on a few occasions, which helps us to keep our cost down and continue with our local community work to help people gain life skills and well-being. Very much appreciated.
May 15, 2026
Unprompted review
Reply from Wickes - Maidstone
We are truly happy to hear our timber donations are so valuable to your charity's incredible work. Thank you for sharing your positive experience. -AK
New Kitchen installation
I booked a free home visit for a new kitchen, the designer that came was very professional, patient, attentive and creative. She too time in listening to what I wanted and was able to give a design with what I asked for and also what I needed.
I went with my own kitchen fitter and when they had problems following the design (due to their own stubbornness) Wickes was very supportive, they even came over to my house to explain things to the fitter.
In the end I have a brand new kitchn and I am so glad to have gone with Wickes.
My designer did a great job.
January 26, 2026
Unprompted review
Reply from Wickes - Maidstone
We're happy to hear that our designer was professional, patient, attentive, and creative, providing a design that met your needs. We're also glad our support was helpful with your kitchen fitter. Thank you for choosing us! -AK
The helpfulness of Jim at the payment…
The helpfulness of Jim at the payment counter, in your Maidstone branch, was exceptional, kind, and friendly, and knowledgeable.
A refreshing approach and certainly customer-focused, whilst looking after the best interests of Wickes.
Thank you Jim.
May 13, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Lee, Thanks for taking the time leaving your review. We're happy to hear about your positive experience. It's wonderful that Jim provided such exceptional and knowledgeable service. Thanks again for the kind feedback. -JL
Jim served us today
Jim served us today. What a lovely gentlemen. He was very attentive and helpful.
May 13, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Rachel, we appreciate you sharing your experience with us. We are so glad to hear that you found him attentive and helpful. Thanks again! -LG
Visited Maidstone store tonight and…
Visited Maidstone store tonight and found what we needed and then we were served by Jim at the checkout. Very friendly and took time to talk to us and child. Top man
May 13, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Simon, we're happy to hear that you found what you needed at our Maidstone store. We appreciate your positive feedback regarding the friendly service you received. -LG
Maidstone wickes
Maidstone wickes
Great advice
Friendly service
Really helpful and smiles
You don’t get that online ! Great customer care from jim at the checkout
Thank you
May 13, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Debs, Thank you for your review about your visit to our Maidstone store. We are pleased that you are happy with our service. Thank you for mentioning Jim on the checkout and your business.
Visited Maidstone branch today
Visited Maidstone branch today, Jim at checkout was super friendly and helpful! Had to leave a review just to mention how good he is! Maidstone is always well stocked, never an issue using them.
May 11, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi King, We appreciate you taking the time to share your experience with us. We're happy to hear that Jim was super friendly and helpful and that the branch is always well stocked. - Sean
Maidstone staff shout out
Just a quick thankyou to the team at Wickes Maidstone. Always polite, happy and friendly service normally with a smile.
May 6, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Phil, Thank you for your review regarding the team at our Maidstone store. We appreciate your business.
It's nice to be served by Jim
It's nice to be served by Jim. Always got a smile on his face
May 6, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Mr Robert Poots. We appreciate you sharing your positive experience with us. It's great to know you were served well and were happy with the service provided by Jim. - Sean
The staff at Wicks Maidstone have…
The staff at Wicks Maidstone have helped me on several occasions, great advice and help with all the diy I have been doing. Special thanks to Jim who took the time to chat today.
May 4, 2026
Unprompted review
Reply from Wickes - Maidstone
Hi Steve, Thanks for taking the time leaving your review. We're happy to hear that Jim and the staff at the Maidstone store was able to help you and give great advice on all your DIY projects you have been doing. Thanks again for the kind feedback. -JL
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