I had bought a bathroom door handle and a sashlock latch. Unfortunately the latch lock had to be reversed to fit in my bathroom. I struggled to open the backcase so I returned to the store. The same m... See more
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I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member... See more
Company replied
What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your exper... See more
Company replied
I love Wickes. Normally. Very helpful staff. This occasion i picked up a Polyfilla tub and approached the till, and, dropped it. I didn't realise the bottom of the tub split. At the counter a female a... See more
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Company details
About Wickes - Martlesham Heath
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Anson Road, Martlesham Heath, Ipswich, Ipswich, IP5 3RU, United Kingdom
- +441473200168
4.9
Excellent
327 reviews
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Great store
Great store. Staff always friendly and helpful. Gemma on tills couldn't do enough to help. My go to diy store.
August 2, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hey Kriston, thanks for your five-star review, and I'm glad you enjoyed the service from Gemma in our Martlesham Heath store! - Dylan
Customer service
Went to the shop last night and Gemma was very helpful and customer service was great. Credit to her and a good ambassador for the company
July 31, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Andrew, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
I was only popping in to get some caulk…
I was only popping in to get some caulk for a little decorating job. In that time, I witnessed Gemma single handedly help two groups find what they needed, work the till and she figured out I was a trade and signed me up to a trade account. All done with a perfect balance of customer service, warmth and knowledge. Top marks from me.
July 30, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We appreciate your fantastic review! It's great to hear that you received such helpful and efficient service during your visit. We're so glad that Gemma provided a positive experience. Thanks for the feedback.
-Ellysse
Great service from Gemma
Gemma cheerfully served us, mixing paint for us and advising on the extras we wanted to buy. All done with a smile and friendly conversation.
July 29, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Gary, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
I had to return an item and buy other…
I had to return an item and buy other items. Gemma was extremely helpful and sorted everything out for me. Thank you!!
July 29, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Angelino, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
All products i needed were in stock and…
All products i needed were in stock and found them quickly. Becky was great in not only providing product information but also set up a trade account whilst I waited and offered help to take items to the car. Fantastic service.
July 20, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Thank you for taking the time to leave your review! It sounds like Becky went above and beyond to assist you. I’m glad you found everything you needed quickly and that the trade account setup was smooth.
- PP
BSL staff
Just browsing for new kitchen and bathroom ideas, staff recognised we were BSL users (I am hearing and my girlfriend is Deaf). One of the team at the store knew some basic BSL and came to see if we wanted any help - thank you Carly
June 25, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hey Matthew, thanks for your amazing review, and I'm glad to know that Carly was able to help you in our Martlesham Heath store with BSL! - Dylan
Excellent customer service from Becky
Excellent customer service from Becky!
Will be back.
June 16, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Lindsey, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH
Placed an order for delivery
Placed an order for delivery, Becky was very helpful
June 16, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Robert, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Great service from friendly staff.
June 9, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We appreciate you sharing your positive experience with our friendly staff and the great service you received-GS
I called in just before closing on…
I called in just before closing on Monday.
I had lost my 17 year old Cat and needed a planter & compost. Gemma looked after me & was so caring,she made an awful situation so much nicer & nothing was too much trouble x
May 27, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Karen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
Really welcoming, easy to use store
Gemma was incredibly helpful and really friendly. Got my order processed with zero fuss, and got me signed up for a trade account. Spot on.
May 27, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you found Gemma's service helpful and friendly. We appreciate you highlighting the easy account setup. Thanks for the feedback!
-AF
Gemma
Customer service is missing in so many shops. But Gemma , was absolutely brilliant made it a pleasure to go shopping.
May 27, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you enjoyed your shopping experience. Thank you for your positive feedback; we appreciate it! TW
Excellent customer service
I came into your store and needed to buy some trade cleaning products. I was waiting in a queue for only a few minutes. The man infront was also just buying one item and he was asked if he would like to sign up for a trade account, which then benefitted him with savings there and there after. When I got to the till I was served by Becky. She was very polite and again asked if I would like a trade account for my business. Which I signed up for which didn’t take long. I wouldn’t have even known about the service if she hadn’t of asked me. The service was top notch, better than other wickes stores I have visited. I will return back to this one in favour of the good service provided. I also loved how much bigger this one was rather than others I have visited!
May 25, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're happy to hear that you had a top-notch experience in our bigger store! We appreciate that you found Becky helpful in informing you about our trade account and that you'll be returning. Thanks for your positive feedback!
-AF
Popped in to Martlesham store for some…
Popped in to Martlesham store for some topsoil
Becky asked if I had a trade account which I hadn't, Becky signed me up just like that and I recieved my discount instantly.
Thank you
May 21, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're glad you had a positive experience at our Martlesham store! We appreciate you taking the time to share your feedback regarding the trade account and discount. Thank you!
-AF
#BeMoreBecky
Just to say that Becky in the Martlesham store is a star. Friendly, professional and knowledgeable. #bemorebecky
May 18, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
We're so happy to hear about your positive experience! It's wonderful to know that you received such great service. We'll be sure to pass along your kind words to Becky. TW
Reply from Wickes - Martlesham Heath
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma and Jack in our store and that they provided you with useful advice. -AH
Martlesham Heath Store
Served by Gemma at Martlesham Heath store. Very helpful and polite. Great service. Found what I needed in store. Good price.
May 4, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Hi Marc, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
What a difference both Tom and Gemma…
What a difference both Tom and Gemma made while I was shopping at the Martlesham Heath store! Friendly, jolly, extremely helpful and going above and beyond. Their service with a smile made all the difference too. Thank you :)
May 6, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team members. It's wonderful to know that their friendly and helpful attitude made your visit enjoyable. We appreciate your feedback and are glad you're happy with your experience. TW
Customer service makes all the difference
A quick visit for one, pre-planned item, which was easy to find and reasonably priced. No queue at checkout and wonderfully helpful and smiling service from Gemma, who is consistently competent and cheerful
May 6, 2025
Unprompted review
Reply from Wickes - Martlesham Heath
Thank you for your kind words! We're delighted to hear that you had a positive experience in our store. We appreciate your feedback and are glad you found what you needed and that our team member Gemma provided you with helpful service-GS
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