Wickes - Newmarket Reviews 

My usual daily click and collect was spot on as usual. Been using em 6 years now,and never had an error .
Cheers to all especially George today.
Always cheerful and a smile on his face.

Love it always

5 star service from Hasan, polite and friendly.
A pleasure to deal with, full of smiles and new where to point me to find what I needed.

Lisa is always happy and friendly and offers help with a smile on her face.

Having spent the last 6 years renovating an untouched 1950s ex council house I would say that I’ve had significant exposure to Wickes Newmarket and I have to say I have not had one poor experience. The staff are clearly a family unit and are happy in their jobs which shows in the level of customer service, which can’t be faulted. I have tried other DIY stores but none have come close in comparison. I’ll still find an excuse to go in when my project is complete.

Visited Wickes Newmaket today, and spoke to Emma regarding an existing project that I have on the go. She was very helpful in pointing me in the direction of what was needed. She took time out of her busy day to help and even helped me load the heavier items into my car. Thankyou so much for your help. Excellent customer service and a credit to team Newmarket!!

If any of you use wicks at newmarket suffolk please beaware there customer service after taking your money is zero . full off false promises and lies
take your money and do not deliver i would give minus 10 if i could

We had a whole kitchen remodel and Megan was our design consultant. She handled the whole process with a lot of professionalism and attention, and patience. It took us a lot of back and forth to get to the perfect design but Megan was always available and offered support throughout. We were in really good hands. The installation took a little longer than expected and there was a bit of a delay getting missing parts which was disappointing, the delivery then seemed quite disorganised although communication was not an issue. Our installers were also professional and have produced a near perfect kitchen for us. We're grateful for the quality of the service we have received.

Visited Newmarket today as I do most days to pick up a click n collect.
Lisa was very helpful as usual and really is a credit to the store. I use this store nearly everyday and after over 6 years ,I’m still very happy.

Went into store all the staff was very helpful especially Lisa who signed me up for a trade account

Always a pleasant experience to shop in the Wickes Newmarket, with a helpful and patient team.
Henry was particularly helpful with my shop today, allowing time to interact and be personal yet efficient in watching for other customers when approaching.
Im a regular customer at this Wickes site.

From start to finish we were pleased with all aspects of the service and workmanship. Rob Andrews was fantastic and knows his job very well. He was pleasant, patient and knew what we could do to achieve what we wanted - he found a solution to all obstacles we encountered. Great design service!! The installers - Dean and his team were also brilliant they were professional and turned up on time and left no mess each day and they finished on time - leaving us with a beautiful new family toilet and shower room.

Bathroom has been fitted but we simply cannot use it. We've gone from water pressure to a trickle.
The sink is damaged and needs replacing, the bath too.
Whilst replacement sink and bath has been sent noone will tell me when they will be installed.
I keep being told a pump is going to be installed at wickes expense but again customer service and store keep saying awaiting info from each other or installation team.
We were supplied £280 of items that installation team said wouldn't fit so wasn't used. Now stuck in the middle of an argument with store and installation team on who's going to pay for a refund and collect.
Have asked for at leat 6 calls to discuss with coordinator. Never happen. Just another excuse of an email.
We've paid £6000 so far and £3500 to pay. Why I should pay more to a company that really couldn't care less.
Over 2 weeks and not a sign of it being resolved. Very dissatisfied and will definitely not be back for further work in the future.

We bought a kitchen from the Newmarket branch January 2025 and have been very satisfied with the whole process. Robert was a great help from start to finish , offering useful insights into design details and any special offers available right through to after sales care. Mark the fitter also deserves a mention, he was friendly and helpful throughout the build.We’re glad we bought through Wickes.

Lisa is a breath of fresh air ever time I walk into the Newmarket store and very helpful to a most valuable member of your team

Had both a kitchen and bathroom fitted by wickes. Rob was extremely helpful, and helped with every step of the process. The installers were also great on both occasions. Would thoroughly recommend Rob and the wickes installers. A great job done by all involved.

Nick Hyde at the Newmarket Wickes- what a great guy, so helpful and knowledgeable!! He listened and helped us choose a design we are delighted with. Would very highly recommend.

Great in store service

We purchased a kitchen from Wickes and our kitchen consultant was Megan Rann. Megan designed us a kitchen which was not only beautiful but efficient as well. Megan helped us through each step of the way in her friendly and professional manner. Megan even came and did a home visit to check everything was going well. Which it was. Neil and John our fitters were both excellent in their workmanship and left everything clean and tidy at the end of every day.
Thoroughly recommend Wickes

New bathroom
We needed a new bathroom and we chose Wickes as my friend had recommended them. We were not disappointed. Robert in sales made the whole process very easy from start to finish. He knew exactly what we wanted and designed it perfectly. Robert was there straight away if we had any queries. We were so happy with the whole process that my mum now wants a new kitchen from Wickes too. I just felt I could trust them and the work. The whole process was so smooth. Our bathroom only took a week to complete and there was a lot of building work and plumbing/electrics required before the actual bathroom could be installed. The lads turned up on time every day and worked their socks off! No mess after they had gone either. They just turned up and got on with it. We are so pleased.