Wickes - Norwich Reviews 

134
TrustScore 4 out of 5

4.2

2 Turnpike Close, Norwich Norfolk, NR6 5BD, GB


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Rated 5 out of 5 stars

Lois Hall at Norwich was a star! She was a great help with planning our new kitchen, came up with lots of practical suggestions and ideas, put no pressure on us to order and was an absolute pleasure t... See more

Company replied

Rated 5 out of 5 stars

Booked a kitchen design visit with Ady. Really helpful and pointed out some potential issues with the plumbing etc even though we would be using our own builder. Great design and ideas and will book t... See more

Company replied

Rated 5 out of 5 stars

It was an absolute delight spending a hour going over a kitchen design. It was apparent instantly that Sarah had not only many years of experience but crucially cared about all aspects of how the... See more

Company replied

Rated 1 out of 5 stars

Part of larger delivery incomplete from DX. Contact them and had items but couldn’t deliver. Contacted Wickes CS really poor asked for refund as said will take 48 hours to get an answer. I’ve already... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Norwich

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 2 Turnpike Close, Norwich, Norfolk, NR6 5BD, United Kingdom

  • +441603418000

4.2

Great

TrustScore 4 out of 5

134 reviews

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4.2

All reviews

(134)

13,922 reviews in the last 12 months

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Rated 5 out of 5 stars

Lois

Lois at the Wickes Norwich branch has been so helpful planning both a new bathroom and kitchen. Brilliant customer experience. Thank you Lois!
Diana & Hamish Robertson

July 15, 2024
Unprompted review
Wickes - Norwich logo

Reply from Wickes - Norwich

Hi, Diana & Hamish. Thank you for taking the time to share your review. I'm delighted to learn that your design consultant, Lois, at our Wickes store in Norwich, was really helpful planning both your bathroom and kitchen, all whilst providing great customer service. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

We were so happy from design to installation.

From the first time we went into the Norwich branch of Wickes to look at options for our new kitchen we were impressed by the friendliness, helpfulness and knowledge of all of their staff. Stuart G, our designer, came out to measure our existing kitchen and provided valuable insights into what was sensible and possible. Throughout the design he seemed to have understood exactly what we wanted. Matt A, our senior fitter, worked a solid full week in demolishing our old kitchen and superbly fitting the new one. His attention to detail was phenomenal. The other members of his team, electricians, plumbers, plasterers and tilers were all extremely professional and cheerful with it and delivered an exemplary product. Our neighbours were equally impressed by the team's tidiness. We are so happy with the result.

July 2, 2024
Unprompted review
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Reply from Wickes - Norwich

Hello Dave, thanks for your five-star review regarding the service you received during your kitchen design in our Norwich store. I'm delighted that Stuart and Matt were very friendly, helpful and on point for your project, and it makes us proud to know you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Lauren Bastón and bathroom refurb.

Lauren Baston was most helpful when we visited Wickes to have our bathroom refurbished. She was helpful, knowledgeable and guided us to the various things we might like and want. However, when we re measured the bathroom we realised that the double shower would be too wide to fit our requirements and therefore we had to cancel our next appointment. I would recommend Lauren and would ask for her should we need any other service.

June 25, 2024
Unprompted review
Wickes - Norwich logo

Reply from Wickes - Norwich

Hi, Jean. Thank you for taking the time to leave your review. I'm really pleased to learn that, Lauren, was helpful when you visited. I'm glad to learn that she was knowledgeable and guided you though all the options available. Thank you again for your valuable feedback. - Scott H

Rated 1 out of 5 stars

After reading reviews bout bad customer service. wickes we…

After reading reviews bout wickes we thought let's give them ago.
So went to shop in Norwich came to my house measured up were there for about an hour lovely.
So we were told once all measured come to shop week later yesterday to see it online virtual was really looking forward to it.
Get to shop 2pm appointment no one there, see man sitting behind desk very nice & said we there for appointment to see our virtual bathroom on line he said who with so I told him & the lady wasn't there.
On another job apprantly I'll get her to call you absolutely nothing in appointment book. So go home couple hours later I get a call.
I'm so sorry totally forgot & not even done design.
Would I like to reschedule what a joke .poor bloody service to forget after you been in my house for an hour.
I don't think so fuming.
Now got look else where don't mind but was the whole thing tiles floor new shower the lot & forgets.
Obviously don't want my money

June 28, 2024
Unprompted review
Wickes - Norwich logo

Reply from Wickes - Norwich

Hey Trevor, thanks for your valuable feedback on the service you received in store for your design. I'm sincerely sorry that the service was not up to our standards and is not the service we aim to provide. If you need any further help with this, please reply back to the private message I've sent you on Trustpilot. - Dylan

Rated 5 out of 5 stars

Kitchen installation from Norwich branch

From the start of the process with Ady, the kitchen designer to the fitter Keith. The whole experience with Wickes at Norwich has been superb. So pleased with the quality and design layout of our new kitchen. From delivery and fitting communication has been excellent with very friendly and knowledgeable people - will highly recommend.

June 1, 2024
Unprompted review
Wickes - Norwich logo

Reply from Wickes - Norwich

Hi Clare, thanks for taking the time to share this feedback, we are pleased to hear that Ady and Keith done a great job from delivery to fitting, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Another great experience.

We ordered a kitchen in May but needed a couple of extra units to cover up some pipe work discovered upon removing the old kitchen. We were served by Emily Gladhill-Walker. Not exactly sure what would work best Emily took the time to show us lots of different options and then loaded them on the CAD system to show us the finished result. We enjoyed our interaction with Emily who is thoroughly professional and passionate. A real credit to Wickes.

June 16, 2024
Unprompted review
Wickes - Norwich logo

Reply from Wickes - Norwich

Hello Graham, thanks for your wonderful feedback, and I'm glad that Emily in our Norwich store was able to help you throughout your kitchen journey, enjoy your new space! - Dylan

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