Wickes - Oxford Reviews 

187
TrustScore 4.5 out of 5

4.4

Botley Road, Oxford Oxfordshire, OX2 0HA, GB


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Rated 5 out of 5 stars

What a great response from Wickes Oxford Community Project. I applied for funding for some building materials for a youth environmental project and was thrilled to hear yesterday that we were successf... See more

Company replied

Rated 5 out of 5 stars

Luca was exceptionally helpful with suggestions after listening to our ideas and what we would like to incorporate into the design of the ensuite. He showed us several options and we discussed what wo... See more

Company replied

Rated 4 out of 5 stars

Just a quick thank you to Luca in Oxford branch this morning for helping us design our kitchen. Whilst we still haven't committed to a final provider yet, his professionalism and attention to detail w... See more

Company replied

Rated 4 out of 5 stars

Our Wickes project has gone well, the only issue has been a few items that were in the original plan but then had to be swapped out due to stock availability and one item that was incorrect which slo... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Oxford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Botley Road, Oxford, Oxfordshire, OX2 0HA, United Kingdom

  • +441865202030

4.4

Excellent

TrustScore 4.5 out of 5

187 reviews

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4.4

All reviews

(187)

14,141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bathroom refurbishment

I had my bathroom refurbished through Wickes and am very happy with the result. The installation was handled by Simon and his team at the Jack of All Trades. The service was excellent - Simon was extremely responsive and helped with any guidance I needed, and the team fitted the bathroom to a very high quality.

July 1, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Louise, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Simon and how pleased you are with the service provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Simon is from wicks he's a very nice…

Simon is from wicks he's a very nice man he was very good when he came to our place to design our bathroom and then our kitchen it's very nice bathroom and kitchen I would rate wicks a very good company if anyone was asking about a kitchen @bathroom company

November 16, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Helen, thanks for taking the time to share this feedback, we are pleased to hear that Simon done a great job with both your kitchen and bathroom, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Excellent service at Wicke’s Oxford

We visited the Wicke’s Oxford store to design our kitchen and buy the kitchen cupboards. We worked with Caitlin Hill to design the kitchen and choose our appliances. Caitlin is excellent, knowledgeable, and very professional. She has an eye for design and quality materials and appliances. We are very pleased to have been able to work with her.

January 10, 2024
Unprompted review
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Reply from Wickes - Oxford

Hello Maalika, thanks for your wonderful feedback, and I'm delighted that Caitlin in our Oxford store was super helpful and professional throughout your kitchen design project, enjoy your new space! - Dylan

Rated 5 out of 5 stars

New kitchen

Melissa was very helpful and informative about many options, planning the kitchen for us to see on screen for a first look, then altering the plans after we had changed our minds on a few things to finish on the design we have chosen. She was very patient, well done Melissa.

November 14, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Mr Heath, thanks for taking the time to share this feedback, we are pleased to hear that Melissa was very helpful and informative throughout the design stage, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great experience, would recommend

Melissa was incredibly patient and helpful with our design. Accommodated any changes and gave clear advice and pricing,

October 30, 2024
Unprompted review
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Reply from Wickes - Oxford

Hey Sarah, thanks for your positive feedback, and I'm glad that Melissa was first class throughout your design service in our Oxford store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Wonderful customer support from Melissa…

Wonderful customer support from Melissa Hartley with my kitchen design. She was very patient with all my questions and gave me the right amount of options to keep things straightforward with the plan.

October 29, 2024
Unprompted review
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Reply from Wickes - Oxford

Hey BMS, thanks for your amazing feedback, and I'm delighted that you enjoyed the service from Melissa in our Oxford store throughout your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Excellent customer service

Went to Wickes in Oxford this morning and although there was only 2 staff working they could not have been more helpful and nothing was too much trouble . They also helped me load my car . I was very impressed . Their names were Marcus and Dev .
Thank you

October 12, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Janet,
Thank you for leaving a lovely review. We are happy to hear that Marcus and Dev were able to deliver amazing customer service! - Sean

Rated 1 out of 5 stars

I’ve used wickes for years great…

I’ve used wickes for years great products and prices but avoid delivery if you can shocking service .

October 10, 2024
Unprompted review
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Reply from Wickes - Oxford

Hey Paul, thanks for your valuable feedback, and I'm really sorry you're unhappy with our services. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan

Rated 5 out of 5 stars

Helpful and friendly

Caitlin was extremely helpful she took time to explain all the pros and cons of the different options. Very knowledgeable and was not pushy like a lot of sales people. I would highly recommend talking to her if interested in buying a kitchen.

September 27, 2024
Unprompted review
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Reply from Wickes - Oxford

Hey Colin, thanks for your wonderful review, and I'm delighted that Caitlin was able to help you in our Oxford store! - Dylan

Rated 5 out of 5 stars

In safe hands

From my first meeting with Melissa (Oxford Wickes)I knew I wad in safe hands.She guided me through the process with skill and professionalism but also kept it fun.It didn't matter how many times I changed my mind after sleepless nights and dreams of larder cabinets, we worked it out together.I thoroughly enjoyed the whole process and have my dream kitchen as the result.

May 5, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Sarah, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Melissa and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Melissa at Oxford branch was really…

Melissa at Oxford branch was really helpful when we had questions with the Lifestyle Kitchens. She helped us work out what was needed and we are really happy with the finished project. Would highly recommend.

September 24, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi There,
Thank you for leaving a lovely review. We are happy to hear that Melissa was able to deliver amazing customer service! - Sean

Rated 5 out of 5 stars

Great Experience

We have been looked after by Melissa on two separate occasion for both Kitchen and Bathroom designs. She has been thorough and attentive when listening to our desires. We really liked her approach and the experience with her was much better than that of nearby competitors, like Wren.

August 25, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Ryan, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Melissa and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Bathroom designs

Melissa was so helpful designing two new bathrooms for us. She took our wants, ran with them and turned them into something better. I would absolutely recommend their design services.

August 26, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Jonathan, thanks for taking the time to share this feedback, we are pleased to hear that Melissa was so helpful with both your bathrooms, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great delivery service

I ordered through the website for delivery. All items arrived in perfect condition. Great delivery team. Highly recommended

September 16, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Joe, Thank you for your lovely review. - Sean

Rated 5 out of 5 stars

Great service

Melissa was great, very informative, extremely quick at returning my emails and just generally a pleasure to work with in our kitchen plans.

September 8, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Laura, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Melissa and how pleased you are with the service they provide. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

We have such great service from Lee

We have such great service from Lee, Mukul and the team at Wickes Oxford. We also work very closely but remotely with Becky Anne at the Exeter store for all our fantastic Kitchen, Bathroom and Home Office designs and estimates. Thanks you Wickes

September 4, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi David, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with the Oxford and Exeter stores and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Kirsty is fabulous the epitomy of…

Kirsty is fabulous the epitomy of customer service and one of those that make the company what it is, without them wickes is nothing.

September 9, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Dan, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Kirsty and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Kristy at botley is absolutely…

Kristy at botley is absolutely fantastic. Been a few times and always felt with her. Never had one issue.

September 9, 2024
Unprompted review
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Reply from Wickes - Oxford

Hello Josh, thank you for your five-star review, and I'm delighted that Kirsty in our Botley store was fantastic with the help she has provided! - Dylan

Rated 5 out of 5 stars

Really pleased with customer service…

Really pleased with customer service and in particular the help and advice I had from Jason. It’s unusual these days to have someone genuinely knowledgeable about products and nothing was too much trouble. I’d definitely recommend Wickes in the future

August 20, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Paul, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service provided by Jason. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Melissa has been fabulous

Melissa has been fabulous at helping my Great Aunty get her new bathroom! She has been kind, patient and knowledgeable throughout the process and we look forward to seeing the final results!! Many thanks Melissa!!!

September 5, 2024
Unprompted review
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Reply from Wickes - Oxford

Hi Evie, thanks for taking the time to share this feedback, we are pleased to hear that Melissa has been fabulous from start to finish with your Aunties new Bathroom, we appreciate you taking the time to let us know. RD

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