Wickes - Scunthorpe Reviews 68

We recently bought our new kitchen from Wickes and had such a great experience thanks to James Spikings. From the very beginning, James was incredibly helpful, patient and knowledgeable throughout the whole process. He really listened to what we needed as a family and helped bring our vision to life with a design that works perfectly for our home.

Nothing ever felt like too much trouble — he happily made changes when needed, offered helpful ideas and kept us updated every step of the way, which made the whole experience so much less stressful. His communication and customer service were excellent from start to finish.

We’re so grateful for all his help and would highly recommend asking for James if you’re planning a new kitchen. Thank you again for all your hard work!

Katherine at the store was extremely helpful. I don’t shop here frequently and had no idea where to find the items I needed. She showed me to the aisle and said to go find her if I needed anything else.

​I had a great experience at Wickes Scunthorpe yesterday. Katherine on the tills was incredibly helpful, multitasking between several customers while helping me get set up with TradePro. She was professional, friendly, and made the visit a pleasure. Great service!

Katherine was amazing, so helpful. Made our shopping experience in the store so easy. Thank you so much

Great customer service every time I go to Wickes at Scunthorpe. A particular mention for Katherine who is always cheerful and very helpful

We are a local dance school (Fusion Cheerleading and Dance) based in Scunthorpe and Wickes has helped us decorate our new studio by donating all things paint we will need. Tammy was so helpful and when we explained what we wanted to do she knew what we needed. Your help and support is really appreciated and we are so grateful!

We came in looking for a replacement kitchen tap, there were a couple of styles we liked but weren’t available on the sales floor. Before we even looked around, Kian came over and asked if we needed anything. We had a great conversation and after a couple of trips back of house, he was able to find the exact one we were looking for. Working in head office for another retailer, Kian is the exact type of person i would want in our organisation. Great job and thank you!

Visited today to plan a kitchen and had an appointment with Sophie.
Genuinely cannoy fault them.
We had some basic notes of what we like and what we don't want and Sophie worked with it and pretty much got it spot on from the get go.

Cannot wait for the kitchen to be installed!!

Visited the Scunthorpe store on Sunday not long after it opened. It was already busy and was I concerned I'd be holding people up as I wanted to place a large order. Tammy on the customer service department was so friendly and patient. She didn't rush and made me feel at ease. She is an absolute credit to your store.

I’d give this experience no stars if I could.
Went in with a picture of what I wanted, the man (on customer services,can’t call him a gentleman) told me “yes we have them outside”, so went to the till to pay to be informed they didn’t! The lady on the till asked the man on Customer Services, he then went back on his monitor to be told they had the compost in a lower litreage. I said yes that’s fine I’ll have 3. I then informed him I’d be a couple of minutes so I could load my gift card to get my discount, if looks could kill!
I then went to the lady on the till to pay, I heard the man’s voice stating to “come here”, rude. The deal was done.
At no point did he inform me where to pick the compost from or asking if I needed any help loading my vehicle, like other good stockists always do.
I am appalled at my experience, no smile, the man had an attitude and was stern.
I won’t be visiting Wickes of Scunthorpe again.
Sort your Customer Services employee out please

Had to return a couple of items, one of which was not in its original wrapping but this was acceptable as a return, great service from Katherine the store assistant, polite and friendly and helpful.

Very poor customer service turned up 20 mins before the appointment to have a look at the kitchens no body greeted me said hello told me where to go from the looks of it the designer was busy on his phone after waiting 20 mins after the appointment was due to start and no sign of anyone been bothered I walked out and went to wren kitchens were greeted as soon as I walked in and have started to design our new kitchen, great job wickes !

Ordered paint in store for next day delivery, arrived but paint has leaked. Called store not interested, gave me customer service number, just on hold for an age, got decorators coming in morning to start
Useless

Big shout out for Katherine. So helpful and big smiles. Very welcoming.

Needs help with a plumbing from nick sorted me out straight away very knowledgeable. Highly recommend

Was at your scunthorpe store on sunday. Katherine was very friendly and approachable when i needed help.
Lovely Lady

Staff (Nick) was extremely helpful, he went above and beyond in supporting me to find the correct item and measurements were right for what I needed, thank you so much for you help!

Bought a new kitchen & so happy with James the designer. He couldn’t have been more helpful. He wasn’t pushy but listened to what I wanted and designed it exactly how I had in mind. He then made the changes I decided I would like without any fuss. Always at the end of the phone or email & always happy to help. Definitely recommend

Visited Wickes in Scunthorpe today and was served by Naomi. She was extremely helpful (I wasn't really sure what I needed), had a sense of humour and could not have been more of an asset to me. This was my first visit to this branch and I am very impressed.

Visited Scunthorpe store today.
Katherine is a credit to your company.very polite and friendly nothing is to much trouble for her .
Thank you for your help.