We recently had a home visit by Joshua from Shipley Wickes, followed up by a design consultation in store. Joshua has been absolutely fantastic. He is really knowledgable and took the time to patien... See more
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Otley Road, Unit 4, Lower Holme Mill, Baildon West Yorkshire, BD17 7EY, GB
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We recently had a home visit by Joshua from Shipley Wickes, followed up by a design consultation in store. Joshua has been absolutely fantastic. He is really knowledgable and took the time to patien... See more
Company replied
A big thanks to Rachel for kindly loading several bags of sand into my car during two visits to Wickes in Shipley. Due unable to lift heavy weights post surgery I’m indebted to Rachel for providing s... See more
Company replied
Harris was so helpful to us. We came in and realised a lot of the stuff wouldn’t fit in our car. He helped us with doing an online order in store and completely took away the stress for us! He was a v... See more
Company replied
Visited the shipley store this morning and was served by the amazing Tracy. She was polite, helpful, friendly and very knowledgeable. In world of poor service and half effort, Tracy was a ray of sunsh... See more
Company replied
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Otley Road, Unit 4, Lower Holme Mill, Baildon, West Yorkshire, BD17 7EY, United Kingdom
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Popped in to the store on Tuesday for some paint samples and was assisted by the very knowledgeable Jenna. She explained the different finishes of paint and prices for each tin size. A very polite and efficient young lady.

Reply from Wickes - Shipley
Very helpful staff, Jenna went aboard and beyond to fine the correct product i was looking for. It was very kind of her to help me load my car up.

Reply from Wickes - Shipley
I was served by Tracy, who went above and beyond to go outside into the closed Garden area to retrieve the items I needed, so that I didn't have to wait around or come back on another occasion. Thank you Tracy!

Reply from Wickes - Shipley
Went to the branch at Baildon, Shipley was in need of 10 tins of fence paint but only had 3 in stock so asked at the till point if they could source more for me Anna on the till explained about click and collect but I needed it that day so she looked to see if any other store has any in stock she found some at the Halifax store so she requested that they do click and collect from there bit of a drive but needs must when I arrived at Halifax it was on a trolley ready to go and one of the guys even helped me to the car with it, supper service at both ends

Reply from Wickes - Shipley
Amazing store team, Brennan and his team go over and above for customers, They are all really knowledgeable and helpful. It’s my go to store.

Reply from Wickes - Shipley
Shipley wickes is my go to for all my home improvement projects , really helpful and knowledgeable staff and the store manager is a credit to your business

Reply from Wickes - Shipley
The store staff are brilliant, they go out of their way and go beyond to help. They are always pleasant and there knowledge of the store and products is amazing. Amar, the store manager, is great and always happy to help with a smile 😁 well done Wickes for your 💯 customer service 👍

Reply from Wickes - Shipley
All staff were polite and friendly, especially the man who served us, very helpful.
Great experience, will be back for more things as doing whole house

Reply from Wickes - Shipley
Quentin the designer from Wickes was very helpful offering new useful ideas. He offered options for us to consider to keep the costs within our budget. So far a really good service.

Reply from Wickes - Shipley
I was served by Harris who was very knowledgable, polite and helpful

Reply from Wickes - Shipley
The staff member Harris was excellent he was most helpful

Reply from Wickes - Shipley
I visited my local store, Wickes Shipley and I have to say, the customer service from manager Amar was fantastic. He made the process of returning part of an online order easy and then helped me out with another item. He genuinely made me feel VIP!

Reply from Wickes - Shipley
Harris from your Shipley branch was so helpful. He worked out the amount of tiles I needed, he also help me to my car and loaded them in for me. He made my experience shopping in your store stress free. Keep up the good work Harris

Reply from Wickes - Shipley
The staff member, Harris, sorted out my requirements and helped order items on line very helpful

Reply from Wickes - Shipley
I went in needing some flooring and underlay and the store manager I didn’t remember his name was so polite and helpful made a daunting trip so easy and straight forward. Will defo be back

Reply from Wickes - Shipley
Great service by Mark who supported me with my paint project

Reply from Wickes - Shipley
Thank you to Jenna who was very knowledgeable and helpful with paint selection and the paint mixing process.

Reply from Wickes - Shipley
Tracy at the Shipley, West Yorkshire branch sorted my refund out after purchasing online.
I was passed from one department to another on the telephone trying to find out how to return goods bought online, terrible service.

Reply from Wickes - Shipley
I received useful advice from Harris(a member of staff) and he was very supportive.

Reply from Wickes - Shipley
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