Wickes - Shipley Reviews 

80
TrustScore 4.5 out of 5

4.4

Otley Road, Unit 4, Lower Holme Mill, Baildon West Yorkshire, BD17 7EY, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We recently had a home visit by Joshua from Shipley Wickes, followed up by a design consultation in store. Joshua has been absolutely fantastic. He is really knowledgable and took the time to patien... See more

Company replied

Rated 5 out of 5 stars

A big thanks to Rachel for kindly loading several bags of sand into my car during two visits to Wickes in Shipley. Due unable to lift heavy weights post surgery I’m indebted to Rachel for providing s... See more

Company replied

Rated 5 out of 5 stars

Harris was so helpful to us. We came in and realised a lot of the stuff wouldn’t fit in our car. He helped us with doing an online order in store and completely took away the stress for us! He was a v... See more

Company replied

Rated 5 out of 5 stars

Visited the shipley store this morning and was served by the amazing Tracy. She was polite, helpful, friendly and very knowledgeable. In world of poor service and half effort, Tracy was a ray of sunsh... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Shipley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Otley Road, Unit 4, Lower Holme Mill, Baildon, West Yorkshire, BD17 7EY, United Kingdom

  • +441274809351

4.4

Excellent

TrustScore 4.5 out of 5

80 reviews

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4.4

All reviews

(80)

13,539 reviews in the last 12 months

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Rated 5 out of 5 stars

Paint Samples

Popped in to the store on Tuesday for some paint samples and was assisted by the very knowledgeable Jenna. She explained the different finishes of paint and prices for each tin size. A very polite and efficient young lady.

June 10, 2025
Unprompted review
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Reply from Wickes - Shipley

We're glad you enjoyed your experience in our store. We appreciate you mentioning the assistance you received with the paint samples and finishes. Thank you for your positive feedback. TW

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, Jenna went aboard and beyond to fine the correct product i was looking for. It was very kind of her to help me load my car up.

June 3, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi Shelley, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenna in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great customer service

I was served by Tracy, who went above and beyond to go outside into the closed Garden area to retrieve the items I needed, so that I didn't have to wait around or come back on another occasion. Thank you Tracy!

June 11, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tracy in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Went to the branch at Baildon

Went to the branch at Baildon, Shipley was in need of 10 tins of fence paint but only had 3 in stock so asked at the till point if they could source more for me Anna on the till explained about click and collect but I needed it that day so she looked to see if any other store has any in stock she found some at the Halifax store so she requested that they do click and collect from there bit of a drive but needs must when I arrived at Halifax it was on a trolley ready to go and one of the guys even helped me to the car with it, supper service at both ends

April 1, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi Andrew, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Amazing store team

Amazing store team, Brennan and his team go over and above for customers, They are all really knowledgeable and helpful. It’s my go to store.

February 13, 2025
Unprompted review
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Reply from Wickes - Shipley

Hey Gregg, thanks for your five-star review, and I'm glad you enjoyed the service from Brennan in our Shipley store! - Dylan

Rated 5 out of 5 stars

Shipley wickes is my go to for all my…

Shipley wickes is my go to for all my home improvement projects , really helpful and knowledgeable staff and the store manager is a credit to your business

February 9, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi Julia, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

The store staff are brilliant

The store staff are brilliant, they go out of their way and go beyond to help. They are always pleasant and there knowledge of the store and products is amazing. Amar, the store manager, is great and always happy to help with a smile 😁 well done Wickes for your 💯 customer service 👍

February 9, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi Andrew, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

All staff were polite and friendly

All staff were polite and friendly, especially the man who served us, very helpful.
Great experience, will be back for more things as doing whole house

January 26, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi Tracy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Quentin the designer from Wickes was…

Quentin the designer from Wickes was very helpful offering new useful ideas. He offered options for us to consider to keep the costs within our budget. So far a really good service.

January 19, 2025
Unprompted review
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Reply from Wickes - Shipley

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Quentin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I was served by Harris who was very…

I was served by Harris who was very knowledgable, polite and helpful

November 14, 2024
Unprompted review
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Reply from Wickes - Shipley

Hi Nikandro, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Great Customer Service and Products

I visited my local store, Wickes Shipley and I have to say, the customer service from manager Amar was fantastic. He made the process of returning part of an online order easy and then helped me out with another item. He genuinely made me feel VIP!

November 12, 2024
Unprompted review
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Reply from Wickes - Shipley

Hey Ryan, thanks for your five-star review, and I'm delighted that you enjoyed the service from Amar in our Shipley store! - Dylan

Rated 5 out of 5 stars

Harris

Harris from your Shipley branch was so helpful. He worked out the amount of tiles I needed, he also help me to my car and loaded them in for me. He made my experience shopping in your store stress free. Keep up the good work Harris

November 4, 2024
Unprompted review
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Reply from Wickes - Shipley

Hey Tracey, thanks for your five-star review, and I'm delighted that you enjoyed the service in our Shipley branch, it makes us proud that Harris was super helpful throughout your visit! - Dylan

Rated 5 out of 5 stars

Help with online research

The staff member, Harris, sorted out my requirements and helped order items on line very helpful

November 1, 2024
Unprompted review
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Reply from Wickes - Shipley

Hi Colin, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Harris and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I went in needing some flooring and…

I went in needing some flooring and underlay and the store manager I didn’t remember his name was so polite and helpful made a daunting trip so easy and straight forward. Will defo be back

October 7, 2024
Unprompted review
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Reply from Wickes - Shipley

Hi Beverly, thanks for taking the time to share this feedback, we are pleased to hear that you received a great service in store, and it made thing straight forward for you, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great service by Mark who supported me…

Great service by Mark who supported me with my paint project

October 5, 2024
Unprompted review
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Reply from Wickes - Shipley

Hey Ahmed, thanks for your amazing feedback, and I'm delighted that Mark was able to help you with your paint project in our Shipley store! - Dylan

Rated 5 out of 5 stars

Thank you to Jenna who was very…

Thank you to Jenna who was very knowledgeable and helpful with paint selection and the paint mixing process.

September 11, 2024
Unprompted review
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Reply from Wickes - Shipley

Hey Janet, thanks for your valuable feedback, and I'm glad that Jenna was able to you with your paint queries in our Shipley store! - Dylan

Rated 5 out of 5 stars

Tracy at the Shipley

Tracy at the Shipley, West Yorkshire branch sorted my refund out after purchasing online.
I was passed from one department to another on the telephone trying to find out how to return goods bought online, terrible service.

August 2, 2024
Unprompted review
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Reply from Wickes - Shipley

Hi, John. Thank you for taking the time to share your review with us. I'm happy to see that, Tracy, at our Wickes store in Shipley, was able to sort out your refund for you. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

I received useful advice from Harris(a…

I received useful advice from Harris(a member of staff) and he was very supportive.

July 26, 2024
Unprompted review
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Reply from Wickes - Shipley

Hey Aneesh, thanks for your positive feedback, and I'm happy to learn that Harris in our Shipley store was able to provide useful advice! - Dylan

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