Wickes - Shrewsbury Reviews 

71
TrustScore 4.5 out of 5

4.7

Kendal Road, Shrewsbury Shropshire, SY1 4EN, GB


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Rated 5 out of 5 stars

Spent a whole year looking for new kitchen option's then someone mentioned Wickes. We visited our local branch in Shrewsbury. The selection was impressive with many different options. During our first... See more

Company replied

Rated 5 out of 5 stars

Excellent call, very well explained all in all for our first ever video call it was all very smooth, Excellent explanation made the decision to go ahead very easy. Great customer service. Thank you Si... See more

Company replied

Rated 5 out of 5 stars

We bought 4 bags of Tarmac Cold Lay Macadam to fill holes in the drive as well as a bag of mortar for another job. One of the bags was split so we got that half price which was good. The customer serv... See more

Company replied

Rated 1 out of 5 stars

Wickes and citysprint. Having spent £200 on a load of plasterboard I waited patiently in a house I’m renovating, from 1pm because my delivery slot was between 1pm and 5pm. I got a notification fr... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Shrewsbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kendal Road, Shrewsbury, Shropshire, SY1 4EN, United Kingdom

  • +441743440627

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.7

All reviews

(71)

14,293 reviews in the last 12 months

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Rated 5 out of 5 stars

Community donations

Wickes Shrewsbury have donated an awful lot of materials for a local school production, including paints, hardware, and tools. We really couldn't have done it without them. George is fantastic, nothing has been too much trouble!

October 8, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi Jess, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with George in our store and that they provided you with useful help. -AH

Rated 5 out of 5 stars

Great service!!

We visited the store this week and needed some heavy items. My husband has recently had an operation so we asked one of the store team to help. Rob, the Store Manager, helped us to the till and then out to the car. He was really helpful and friendly!

September 24, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi, Thank you for taking the time to share your review with us. We are really pleased to see that Rob was helpful and friendly during your visit, providing excellent customer service. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Solar Panels

Just had Solar Panels supplied and fitted by Wickes solar company. Everything was very good from the initial meeting with Simon from Wickes through to the installation.
Everything up and running in a day.
Completion within 2 weeks of seeing Simon.

August 14, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Simon in our store and that they provided you with useful advice. -AH

Rated 4 out of 5 stars

This place is awesome and has great…

This place is awesome and has great products. The staff is always helpful, too.

August 21, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi Chris, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store. -AH

Rated 5 out of 5 stars

Ordered Click and Collect

Ordered Click and Collect. Within 10 minutes received the text that my order was ready. On arriving at the store I was welcomed by Lizzie who was extremely polite and efficient. Within less than 5 minutes I was walking out of the store with my purchase. Well pleased

August 15, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

We're happy to hear that you had a positive click and collect experience! It's great to know that our service was efficient and that you were pleased with the politeness. Thank you for your feedback. -AK

Rated 5 out of 5 stars

Good store

As a regular customer at the Shrewbury branch of Wickes, I have to say that I always find the staff polite and helpful. Additionally the delivery service is always excellent.

August 1, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Thank you for taking the time to leave your review!
We're happy to hear that our Shrewsbury team is polite, helpful, and the delivery service is excellent.
- PP

Rated 5 out of 5 stars

Great service!

Great service received on what was a busy Sunday in store. Got exactly what I needed.

July 20, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

We're happy you received great service on a busy Sunday and got exactly what you needed. Thanks for your five-star review!
- PP

Rated 5 out of 5 stars

Been into Wickes Shrewsbury a few times…

Been into Wickes Shrewsbury a few times lately.. usually ask Lizzie to show me where product is..she goes out of her way to be helpful..a pleasure to shop there.. she's a credit to the company!

July 19, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi Martin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lizzie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent service all the way through…

Excellent service all the way through from the design (Simon) to the installation of our kitchen (John). We are delighted with the finished kitchen, it really has the WOW factor.

July 17, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hey Duncan, thanks for your five-star review, and it makes us so proud that Simon and John were both fantastic throughout your kitchen design and installation, enjoy your new space! - Dylan

Rated 3 out of 5 stars

kitchen fitted.

I had a kitchen fitted beging of April. Lovely job done my Jamie. Extra cost were more than I expected but a lovely kitchen. Only problem is trying to get them to collect the rubbish bags left on the roadside. I get given a date and nothing happens. It's just a bit disappointing. This the 3

April 12, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

We appreciate your feedback and are glad you love your new kitchen. We understand your disappointment regarding the rubbish collection. We'll address this to ensure better service in the future. TW

Rated 5 out of 5 stars

George was a fantastic help

George was a fantastic help, we needed lots of compost and soil for school. He very kindly loaded up the trolley and helped with everything we needed. A huge thank you, for all your help

May 10, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

We're so glad to hear about your positive experience! It's wonderful to know that our team members are going above and beyond to help customers. We appreciate your kind words about George's helpfulness. TW

Rated 5 out of 5 stars

Kitchen planner Colin Woodhouse is simply the best AAA****

We visited Shrewsbury Wickes where Colin Woodhouse introduced himself and was only too happy to help us with our general enquiry re: kitchens, gave us information on the ramges, talked through some options and we left with a brochure.

A month later we booked an apt with Colin and returned to the store, where Colin made detailed notes of what we liked and wanted and he came up with a cracking design that filled our brief.

We were set to go with the design that had everything that would make our kitchen exceptional, but sadly Wickes no longer have a fitting team in Aberystwyth, so we reluctantly went with a local company that would supply, install the kitchen in it's entirety.

This review is for the excellent customer service, professionalism and wonderful experience we had with Colin Woodhouse, who is a quiet star!

May 4, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hey Juan, thanks for your amazing review, and I'm delighted that Colin was amazing throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Wonderful store!

Wonderful store!

Was having trouble finding the plumbing parts I needed to get the drainage sorted on my shed. There was a lad down their his badge said JT. I told him the measurements I was working with and after about 15 minutes I had everything I needed to get it all setup. Didn't even have to bring back any unwanted parts.

April 10, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi Jerry, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Popped in for some plumbing parts

Popped in for some plumbing parts, couldn’t find what I was looking for, spoke to a lovely member of staff (Debbie) who found and advised on what I needed, very helpful and great customer service

April 1, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi Linsey, We're so glad to hear you had a positive experience! It's wonderful that Debbie was able to help you find the right parts and provide excellent customer service. We strive to provide our customers with the best possible experience, and we're happy to hear that we succeeded in your case. - SF

Rated 5 out of 5 stars

Debbie was very knowledgeable and…

Debbie was very knowledgeable and professional

March 16, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hi NB, We appreciate your kind words about Debbie. We strive to provide excellent customer service and are glad you had a positive experience. - SF

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. The lovely staff member helped me find exactly what I needed. Would definitely recommend this fab shop.

October 22, 2024
Unprompted review
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Reply from Wickes - Shrewsbury

Thank you for your kind words! We're thrilled to hear you had a positive experience and found what you needed. We appreciate your recommendation and look forward to seeing you again soon. - AF

Rated 5 out of 5 stars

Really great customer service

Really great customer service. Several staff members helped me find exactly what I needed and were happy to offer their advice as well which really helped.

March 30, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Thank you for your kind words! We're thrilled to hear you had a positive experience and that our team was able to assist you in finding what you needed. We appreciate your feedback. - AF

Rated 5 out of 5 stars

Always have what I need

Always have what we need and usually a range of price points to choose between

March 29, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hey Gemma, thanks for your five-star review, and I'm glad you enjoyed the service in our Shrewsbury store! - Dylan

Rated 5 out of 5 stars

The staff members go above and beyond…

The staff members go above and beyond to help! Feels like I get a bargain every time I go in 😁

March 10, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hey Beck, thanks for your five-star review, and I'm glad you enjoyed the service in our Shrewsbury store! - Dylan

Rated 5 out of 5 stars

Staff were very helpful and knew…

Staff were very helpful and knew exactly what I needed for the job I’m doing at home.

April 1, 2025
Unprompted review
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Reply from Wickes - Shrewsbury

Hey Cian, thanks for your five-star review, and I'm glad you enjoyed the service in our Shrewsbury store! - Dylan

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