Wickes - South Shields Reviews 

Wickes South Shields Went for some advice about paint and colours/types, was served by Brian on both occasions, got very good advice and was very helpful, was very polite a credit to your company.

Received my click and collect order within 30 mins. Met Brian who helped me with my order and also helped me out to my car and took care when putting my order into my car. Excellent service from Brian. Would highly recommend South Shields.

Andrew who works in South Shields store was extremely helpful helping locate items and answering queries I had about paint products a very knowledgeable young man and great ambassador for the store .

Lynn at the south shields store was a pleasure to deal with. Very knowledgeable. Polite and kind.

I called into Wickes this morning, I couldn’t find what I needed, I was ready to leave when I seen Glen and asked for help. I explained what I wanted and he took me straight to it. He asked the measurements of my room to make sure I had the right amount. He explained how to fix the quadrant to ceiling/ wall. He asked if I needed adhesive and took me to the isle where it was. He was so helpful and explained everything to me about fixing it to the ceiling. So pleased I got help from Glen, very helpful and friendly. I will make Wickes in South Shields my first choice to shop in.

I rang up today due to doing click and collect online with money being taken from my bank and no confirmation email to see if the order had gone through on their end. I was asked the name it was under and if it could be under a different name….i typed my name in so why would it be a different one? I asked if the money would be taken from my account as it’s pending or if it would fall back into my bank to be told….it might come out of your bank it might not in which I asked what I would do next. I was told ring your bank. Couldn’t get me off the phone quick enough when all I wanted was some advice. Most unhelpful Tanya. Shame the product is out of stock in Sunderland who were most helpful with me last week and arranged a refund as the paint was on a missing pallet. They kept me up to date whereas Tanya sounded like she couldn’t give two hoots!

Excellent customer service from Glen at South Shields store
Friendly professional and patient . He took his time to make sure I ordered the doors and sizes I required to be delivered .
Thank you

Over priced, understaffed!

However, Darren in the South Shields store was lovely. He was new but took the time to listen, understand and help me-a rare thing IMO.
Then, when I passed a comment about how helpful he was to the till staff, she made a joke, "aye, he has his usses!". She kinda sounded like she was putting him down so I told her how it makes a change to be able to find staff in this store to help me, let alone someone who was actually nice and genuinely went the extra mile to help. So, to stick it to her a bit I'm writing this review about Darren - the only helpful member of staff I have ever encountered at Wickes!! Keep up the great work and positive attitude be sure you continue to be one of the good folks.

We were looked after really well today in Wickes at South Shields. The team showed a lot of patience with our list of questions and need for help. They continued to smile and encourage us while we made our choices of garden gate and garden paint.
In particular Dawn was fabulous

Dennielle was a great help today, a credit to the company

1. Staff answer telephone promptly.
2. Young man on desk was extremely helpful with information on all the products I was looking for. He was also friendly and cheerful which made for a pleasant visit.
3. Store well organised, spacious and clean.

Since buying myself a house Wickes in South Shields Tyne & Wear has become like a second home to me. It's my No1 place to go to for paint, Wood, Nails etc. I've always found everyone to be so helpful and even going beyond to try and help me get what I'm after. I've always found Brian Rutter to be very polite, helpful always offering to help some more if needed. And he has always been a lovely gentleman to talk too as well. It just makes the whole trip to Wickes a more enjoyable experience.

Just mad some paint mixed from a very poor sample I brought in.
Served by Dawn who gave me the time I needed and was very patient with me.
Great service. Well done Dawn.

Very nice store in South Shields and all staff were lovely and helpful, Brian even helped me lift a large storage box into my car! Thank you so much

I wanted a new lawnmower and a member of staff directed me to the right place. After my purchase I used a trolley to take the lawnmower to my car and another member of staff came over and loaded it into my car for me. First class service and pleasant and friendly staff

Glen and Brian very helpful staff members, good customer service nothing a problem, lifted heavy bags of compost for us into car. Thanks again.

Glen Jackson assisted greatly, very helpful and friendly 5 star service

I would like to thank BRIAN of the South Shields store of wickes he was very helpful could see I was stressed on trying to find a matching piece of flooring give me loads of advice helped me to my car with my purchase smiling and friendly even said have a nice day and hope I have helped to solve my problem which he has BRIAN went above and beyond to help me solve my problem he is such a credit to the store I think he deserves recognition for his help it was about 1.55 pm on 19/04/2025

Brian is so helpful at South Shields store goes above and beyond to help me get the right products nice to have staff that no about their products

He is very professional and helpful