I needed to get some paint and I got help from a member of staff named Glen. He was helpful and fun. Nothing was too much trouble...definitely deserves recognition for his customer service 👍
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What went wrong ? Buying a 8k kitchen from wickes from 10th October 2025. 7 to 10 days for a tiny 5x5 kitchen to get installed, 16 days to complete and so many faults and customer services absolu... See more
Company replied
Fantastic service and advice from James. Myself and another customer were staring at the plastering tools and materials not having a clue between us. James came over and explained exactly what we nee... See more
Company replied
I had a small kitchen installed last month.Lee Dobbin the fitter was a perfectionist. Steven Duffy the Kitchen Designer was extremely knowledgeable about every aspect of my kitchen design. He is an a... See more
Company replied
Company details
About Wickes - South Shields
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Station Road, South Shields, Tyne and Wear, NE33 1RD, United Kingdom
- +441914546160
4.7
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Helped today to source a few things.
Store colleague was polite patient and helpful.
Store was clean and tidy
Happy shopper
Colleague was called Brian
March 14, 2025
Unprompted review
Reply from Wickes - South Shields
We're so glad to hear you had a positive experience! It's wonderful to know that our colleague Brian was able to help you find what you needed. We appreciate your kind words about our store and our team. - SW
What made my experience good is Brian
What made my experience good is Brian. He is always very helpful and has a smile on his face. Everytime I go to wickes I hope he is there as he is very approachable and helpful
February 28, 2025
Unprompted review
Reply from Wickes - South Shields
Hey Adam, thanks for your five-star review, and I'm glad that you enjoyed the service from Brian in our South Shields store! - Dylan
Wickes, South Shields exceptional
I cannot believe the excellent, exceptional help and advice I received from Brian at the South Shields branch of Wickes yesterday - it was outstanding. Brian could not have been more helpful, professional or pleasant. I was almost in shock as today's customer service is virtually nil in most places, as we all know! Cannot recommend South Shields branch too highly - all the staff are so pleasant and helpful.
February 24, 2025
Unprompted review
Reply from Wickes - South Shields
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Brian in our store and that they provided you with useful advice. -AH
Helpful staff
Sam was very helpful in taking us through the design process and explaining the different options available. He had a great knowledge of the range of products to help us with the design.
January 18, 2025
Unprompted review
Reply from Wickes - South Shields
Hey Amy, thanks for your wonderful feedback, and we're proud to know that Sam in our South Shields store was incredible throughout your showroom design, enjoy your new space! - Dylan
Community Support
Fantastic support from the staff, as a local Primary School we were given some community support and able to collect £100 worth of items from the shop. This will make a big different to the development of our Forest School site and the pupils who access it.
February 3, 2025
Unprompted review
Reply from Wickes - South Shields
Hey there, thanks for your positive feedback, and I'm glad we could help with local donations. - Dylan
Thank you from Bowes Railway Museum.
Excellent and helpful staff, a store with a genuine community spirit. Thank you for your recent donation of materials, a most appreciated gesture that will make a great difference to the work of our museum's volunteers. Brilliant!
January 27, 2025
Unprompted review
Reply from Wickes - South Shields
Hey Barry, thanks for your wonderful feedback! - Dylan
Gum chewing
Had no interaction from staff until the checkout. There was 1 man on the checkout but no queue. We were next to be served. My only issue was the man serving was chewing gum and I think that is highly unprofessional for a customer facing role.
February 1, 2025
Unprompted review
Reply from Wickes - South Shields
Hey Dawn, thanks for your valuable feedback, and I'm really sorry to hear about your experience in our South Shields store. I will pass this on so we can improve on this going forward. - Dylan
The staff in South Shields store are…brilliant
The staff in South Shields store are very helpful and friendly. A colleague called Glen was very patient with me and give me very good advice on door handles which I did not have a clue about. The staff on checkouts were friendly and chatty also helped me to my car with heavy items.could not fault them.
January 25, 2025
Unprompted review
Reply from Wickes - South Shields
Hi Denise, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Glen in our store and that they provided you with useful advice. -AH
Bought an outdoor storage unit and lock…
Bought an outdoor storage unit and lock for it, and Dawn was very helpful.really nice employee.
January 12, 2025
Unprompted review
Reply from Wickes - South Shields
Hey Keith, thanks for your five-star review, and I'm glad that Dawn in our South Shields was able to help you! - Dylan
Was looking for a door part but…
Was looking for a door part but everyone was busy so I just picked part up(wrong one) went to till where carol served me and asked if I had got what I needed. Turns out I hadn’t and she went back and got exact part I needed. Thank you carol
November 26, 2024
Unprompted review
Reply from Wickes - South Shields
Hi Darren, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Carol and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Excellent customer service from a lady…
Excellent customer service from a lady called Audrey
October 13, 2024
Unprompted review
Reply from Wickes - South Shields
Hey, thanks for sharing your amazing five-star review, and I'm happy to learn that Audrey in our South Shields store was excellent during your visit! - Dylan
Customer satisfaction
We had ordered a large quantity of doors online. However, 1 door was unavailable at the time of ordering. It later came available and we went to customer service in South Shields and spoke to a very nice lady, Dawn and she spent a long time making sure that that door was delivered on the same day as the others. That was extremely helpful and we were able to finish the project on time. Thank you Dawn
September 16, 2024
Unprompted review
Reply from Wickes - South Shields
Hi Tracy, Thank you for the lovely review, we are happy to see Dawn was able to get everything sorted to suit you for your delivery. We look forward to seeing you again. - Sean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.