I had the assistance of Cieran in the mixing paint department yesterday afternoon . A lovely helpful professional young lad . I cannot praise him enough . It was great to have this customer service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I has the assistance from Adam on various occasions at your store in Winchester Road, Southampton. He also loaded my goods into my car, very professional, polite and very kind. I then visited your... See more
Company replied
Do yourself a favour and don’t bother wasting your time. An hour of being lectured about unless they are doing a massive redesign they won’t install- fine whatever. Waited weeks for the ‘quote’ - noth... See more
Company replied
Lovely spacious store, but this review is a special shout out to Nick, who made what is normally a stressful experience trying to find a paint to use in our front room an easy one. Nick went above and... See more
Company replied
Company details
About Wickes - Southampton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
271 Winchester Road, Southampton, Hampshire, SO16 6TP, United Kingdom
- +442380515080
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very helpful!
Kim was very helpful and provided a excellence service
January 20, 2025
Unprompted review
Reply from Wickes - Southampton
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kim in our store and that they provided you with useful advice. -AH
Big help
Didn't have a clue exactly what it was I needed but staff member was incredibly helpful in helping me get what I needed big thank you to simon who was extremely polite and helpful made my shopping trip 100% easier!
January 8, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Laura, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Nick is a top man
Nick is a top man, very knowledgable, friendly, approachable and helpful. Thanks again
January 20, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Ali, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Nicki in our store and that they provided you with useful advice. -AH
Nick was a very helpful and…
Nick was a very helpful and knowledgeable member of staff. We would like to thank him for all his advice.
January 18, 2025
Unprompted review
Reply from Wickes - Southampton
Hey Omer, thank you for your amazing review, and I'm delighted that Nick was really knowledgeable and helpful in our Southampton store! - Dylan
Absolutely fantastic service
Absolutely fantastic service from Nick - so helpful in directing us to the right places for the items we needed and provided a great service in cutting our wood for us. Went over and above with his help.
January 18, 2025
Unprompted review
Reply from Wickes - Southampton
Hello Helen, thank you for your positive feedback, and I'm glad you had a great experience in our Southampton store and that Nick was able to help you out! - Dylan
Don't be afraid to have a go, Wicks staff are there to help
Visited Wicks Southampton with doubt and trepidation. Could I do this job?
Nick the plumbing expert and his colleagues sorted out all my problems and doubts.
Thank you all so very, especially Nick, what a nice guy
January 13, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Tom Ash, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Need help? Find Nick!
Lovely spacious store, but this review is a special shout out to Nick, who made what is normally a stressful experience trying to find a paint to use in our front room an easy one. Nick went above and beyond to recommend various colours, expertise on durable and washable paints, whilst also helping us find the best deal possible. Cracking guy!
January 13, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Luke, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Helpful and friendly staff
I have bought many things over the last two months due to our house renovation and the staff were really helpful when looking for things or returning items. I really appreciate all their help. Thanks
January 9, 2025
Unprompted review
Reply from Wickes - Southampton
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that the team have been a great help with your recent renovation work, we appreciate you taking the time to let us know. RD
Ciaran from the Southampton branch was…
Ciaran from the Southampton branch was superb and helped me carry my heavy purchases to the car for me. Excellent customer service
January 8, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Phil, thanks for taking the time to share this feedback, we are pleased to hear that Ciaran was superb and helped load the car, we appreciate you taking the time to let us know. RD
I have not been into wicks for last 2…
I have not been into wicks for last 2 weeks today was my first day back to work. And we went to the Southampton store to get some materials.
And what I warm welcome we had JAN was back to work who alway give a hug and a kiss.
This women is full of life giving customer service to another level 100%
January 6, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Adam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Jan and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Adam was very helpful on the desk as I…
Adam was very helpful on the desk as I had items to return, and more to buy.
Thank u
January 2, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Bruce, Thanks for taking the time to share this feedback, we are pleased to hear that Adam was able to help process your return, we appreciate you taking the time to let us know. RD
Adam went above and beyond to help today
Adam went above and beyond to help today
January 2, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Gillian, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Southampton store always has a good…
Southampton store always has a good selection of goods and staff are always helpful in finding products or answering questions. Charlotte provided great customer service today.
January 3, 2025
Unprompted review
Reply from Wickes - Southampton
Hi Ayt, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Thank You
A huge thank you to Ben Coltman from Wickes Southampton. From our first initial appointment with Ben, he was nothing but helpful. He created a fantastic design for our new kitchen and offered great support when choosing the right appliances etc.
We now have our dream kitchen which Ben helped bring to life and any minor bumps along the way he was on hand to find a solution straight away. First class service and would 100% recommend him.
June 10, 2024
Unprompted review
Reply from Wickes - Southampton
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Ben done a great job with your new kitchen from start to finish and that nothing was too much trouble, we appreciate you taking the time to let us know. RD
Thank you Nick!
Yesterday I have bought some building materials, and Nick was extremely helpful. Without him I could brake something.
Thank you Nick again!
October 12, 2024
Unprompted review
Reply from Wickes - Southampton
Hi, Lorant. Thank you for taking the time to share your review with us. I'm happy to see that, Nick was helpful on your visit to our Wickes store. Thank you again for your kind feedback. - Scott H
Great service!
Nick was able to supply 0.5 litres of paint to match some existing furniture at a cost of less than 50% of the price advised at the Dulux paint centre. Despite the machine being temporarily isolated, whilst some electrical work was being undertaken, he used a flying lead to fire it up. Recommended.
October 7, 2024
Unprompted review
Reply from Wickes - Southampton
Hey John, thanks for your wonderful feedback, and I'm delighted that Nick was able to you with your paint situation in our Southampton store! - Dylan
Great staff and customer care
On 05.10.2024 (Saturday morning) at approximately 10 am my son and I went shopping for a do-it-yourself project that my son was engaged in. We sought assistance from Nick in the wood cutting department. Nick was fantastic with helping us and giving assistance and advice. Thank you Nick. We also sought assistance from a young man who was working in the tile department. Unfortunately we did not get his name but he was great help with our paint and tile queries. Thank you. Overall our experience was very pleasant and we left with everything we needed.
October 5, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Timothy, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Nick and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Came in with an idea of what I needed…
Came in with an idea of what I needed but ended up needing help & advice and the staff were happy to help. As well as help with carrying items. Would recommend !
September 25, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Jessica, thanks for your five-star review, and I'm glad that you had a great experience in our Southampton store! - Dylan
Friendly staff & amazing store
Always has everything I need and the staff are super helpful. A lovely man called Kenny helped me find everything I was looking for and gave me great advice for my project.
October 2, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Sammi, thanks for your five-star review, and I'm delighted that Kenny was super helpful in our Southampton store! - Dylan
Nick was very helpful at the…
Nick was very helpful at the Southampton store
September 30, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Mrs Gough, thanks for your amazing review, and I'm glad that Nick was able to help you in our Southampton store! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.