I had the assistance of Cieran in the mixing paint department yesterday afternoon . A lovely helpful professional young lad . I cannot praise him enough . It was great to have this customer service... See more
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I has the assistance from Adam on various occasions at your store in Winchester Road, Southampton. He also loaded my goods into my car, very professional, polite and very kind. I then visited your... See more
Company replied
Do yourself a favour and don’t bother wasting your time. An hour of being lectured about unless they are doing a massive redesign they won’t install- fine whatever. Waited weeks for the ‘quote’ - noth... See more
Company replied
Lovely spacious store, but this review is a special shout out to Nick, who made what is normally a stressful experience trying to find a paint to use in our front room an easy one. Nick went above and... See more
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Company details
About Wickes - Southampton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
271 Winchester Road, Southampton, Hampshire, SO16 6TP, United Kingdom
- +442380515080
4.5
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I was in need of help and Charlette came along and was very happy to help me with what i was after. Service with a smile always makes it a better experience
I was in need of help and Charlette kindly helped me
September 27, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Shane, thanks for your five-star review, and I'm delighted that Charlette was able to help you in our Southampton store! - Dylan
Nick was so helpful
Nick was so helpful, helped me find whatva I need in the shop and gave fantastic advice
September 28, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Monica, thanks for your five-star feedback, and I'm delighted that Nick was able to help you in our Southampton store. - Dylan
Expert advice by Nick
We were dealt with by Nick who gave us expert advice and he could not have been more helpful.
September 21, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Graham, thanks for your valuable feedback, and I'm glad that Nick was able to help you in our Southampton store! - Dylan
Beautiful finished kitchen in Sofia Maritime Blue
The Showroom Kitchen Designer, Ben was both friendly and professional, while listening to what I wanted in my kitchen and went the extra mile to achieve it in my design. The process from design to finished kitchen was fully explained by my designer. Wickes's fitter, Jamie has installed my kitchen beautifully & was very prompt at sorting out any minor issues.
September 24, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Jennifer, thanks for your five-star kitchen feedback, and I'm delighted that Ben and Jamie were first class throughout your Wickes kitchen design and installation. It makes us proud you're happy with the end result, enjoy your new space! - Dylan
Great service as always
Great service as always. Shout out to Ingrid!
September 15, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Mel, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ingrid and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
The Wickes assistant understood my…
The Wickes assistant understood my request and provided attentive and accurate service which required some problem-solving.
September 17, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Jenny, thanks for your five-star review, and I'm glad you enjoyed the service in our Southampton store! - Dylan
Extremely helpful and kind staff…
Extremely helpful and kind staff member. Efficient service. (Ciaran at Southampton store)
September 20, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Nuala, thank you for your review. We are glad Ciaran was able to help! - Sean
Great service
Great service and good display of product knowledge. Thank you Nick!
September 14, 2024
Unprompted review
Reply from Wickes - Southampton
Hi There, thanks for taking the time to share this feedback. RD
Wood cutting facility
Bought a sheet of 18mm MDF from the Southampton store at a very reasonable price and Nick very kindly cut it into 3 pieces using the in house cutting facility. Without this facility I would have had to have bought my wood from a competitor that does have it.
September 18, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Graham, thanks for taking the time to share this feedback, we are pleased to hear that Nick went above and beyond for you, we appreciate you taking the time to let us know. RD
Great customer service from Nick…
Great customer service from Nick cutting some timber. Very helpful and service with a smile.
September 17, 2024
Unprompted review
Reply from Wickes - Southampton
Hi David, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Nick and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
A very helpful man called Nick helped…
A very helpful man called Nick helped us with some spare parts for a bathroom fitting . He went above and beyond to help us . Thankyou Nick .
September 16, 2024
Unprompted review
Reply from Wickes - Southampton
Hello Hilary, thank you for your wonderful feedback, and I'm delighted to learn that Nick was able to help you in our Southampton store! - Dylan
Ciaran was very efficient and helpful with my click and collect order
I ordered on line and it was ready for collection within 30 minutes. Staff, efficient, friendly and helpful
Ciaran very polite and loaded it all into my car
September 16, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Simone, thanks for your wonderful feedback, and I'm glad you enjoyed your visit to our Southampton store and that Ciaran was helpful! - Dylan
expensive mistake avoided.
We avoided an expensive mistake thanks to the the Sharp eyes and first class customer service by Sarah. If all your employees are up to this standard you shouldn't get many complaints.
September 2, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Tony, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Sarah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Roman is top
Roman is top, very calm and very accommodating! Top service.
September 15, 2024
Unprompted review
Reply from Wickes - Southampton
Hi There, thanks for taking the time to share this feedback. RD
Great place to shop for all your…
Great place to shop for all your building, gardening, bathroom and kitchen supplies.
A special mention to Ingrid who let the customer go in front of me who was purchasing the Axe! Clearly, he had a difficult morning 😆
September 14, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Graham, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are using our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Adam was extremely helpful and sorted…
Adam was extremely helpful and sorted our heavy flooring and help us load it in the car.
September 13, 2024
Unprompted review
Reply from Wickes - Southampton
Hi Donald, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Adam and how pleased you are with the services they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Buying kitchen items
Buying kitchen items, understanding staff named Adam helped us, grateful for the good service in our neighbourhood hood
September 6, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Suraiya, thanks for your five-star review, and I'm glad that Adam was able to help you in our Southampton store! - Dylan
Helpful, knowledgeable staff
Not local to Southampton, but a regular WICKES customer elsewhere. Staff at this branch were particularly attentive and were actively helping customers in branch, which was great to see.
Charlette was at checkout and provided great knowledge, so I made a further purchase.
Charlette appeared really friendly and helpful in nature, not just to me but to those in the queue ahead of me, and her colleague on the other till- really appreciated!
September 9, 2024
Unprompted review
Reply from Wickes - Southampton
Hey Kate, thank you for your positive feedback, and I'm glad that Charlette was able to help you in our Southampton store! - Dylan
Reply from Wickes - Southampton
Hey Leanne, thank you for your five-star review, and I'm delighted you found us to be very helpful! - Dylan
With having a trade card getting 10%…
With having a trade card getting 10% discount with no minimum spend each month is great. Always good service at the till, Sarah has served me a few times, always friendly and with a smile.
September 10, 2024
Unprompted review
Reply from Wickes - Southampton
Hey there, thanks so much for your five-star review, and I'm glad Sarah was able to help you in store and that you enjoyed the trade discount! - Dylan
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