Wickes - Stevenage Reviews 

108
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TrustScore 5 out of 5

4.8

Monkswood Way, Stevenage Hertfordshire, SG1 1XP, GB

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Rated 5 out of 5 stars

Massive thank you to Debbie for helping me sort out the fencing for us! Really helpful information guiding me through it ! Thank you so much exceptional customer service !

Company replied

Rated 5 out of 5 stars

Would like to commend your sales advisor, her name is Deb. Put herself out to find out a particular item (tiles) which was not straightforward on your system. She has a great sense of humour, and very... See more

Company replied

Rated 5 out of 5 stars

Helen Lloyd at Stevenage store is wonderful. We went to store just to look at the displays for ideas and pick up a catalogue. That day we left with a home visit and in store follow up booked. Withi... See more

Company replied

Rated 1 out of 5 stars

Be suspicious of any company which states it cannot be judged on its delivery. Wickes is shocking when it comes to re-scheduling and cancelling deliveries. Half a kitchen has arrived and who kno... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Stevenage

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Monkswood Way, Stevenage, Hertfordshire, SG1 1XP, United Kingdom

  • +441438314477

4.8

Excellent

TrustScore 5 out of 5

108 reviews

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4.8

All reviews

(108)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Deb at the Stevenage store is a legend

Deb at the Stevenage store is a legend! She was so kind , I had a 2 and 4 year old with me and needed to collect some play sand there was no way I was going to be able to push a pram and carry 3 bags of sand. She offered straight away to help, took a trolly and helped me to the car. Thank you so much. More debs in all your stores !

April 25, 2026
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Reply from Wickes - Stevenage

Hi, Nicki. Thank you for taking the time to share your review with us. We're delighted to see that, Deb, at our Wickes store in Stevenage was able to help you with your order to your car. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

I went into the shop to get some advice…

I went into the shop to get some advice about some new flooring for my house, I found Lewis very helpful. He helped me work out how many packs I needed and what underlay to go with it and then ordered it all for me. 5 stars!

October 3, 2025
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Reply from Wickes - Stevenage

We appreciate you taking the time to leave us a review. We're happy to hear that you found the advice from Lewis helpful when choosing new flooring for your house and placing your order. -AK

Rated 3 out of 5 stars

Visited Wickes in Stevenage today

Visited Wickes in Stevenage today. I was after an extension pole for a roller, which was also purchased in Wickes some time ago.
Went to the desk to ask where poles would be, "Down the paint brush isle mate" came the reply.
I stood there, and he repeated his answer. I then asked, "where is the paint brush isle please", "down next to the paint, mate".
Honestly, I don't expect to be shown, but i do expect a bit of common decency. Rant over

April 7, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Michael, Thanks for taking the time leaving your review. We appreciate your feedback and are sorry to hear about the unhelpful directions you received in our Stevenage store. This is not the kind of service we aim to achieve in any of our stores. Thanks again for the feedback. --JL

Rated 5 out of 5 stars

Tatiana was exceptionally experienced…

Tatiana was exceptionally experienced in designing our kitchen.
We explained exactly what we wanted and she delivered, and we are truly grateful for her service and expertise.

April 6, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Margarita, We appreciate you sharing your feedback with us. We're so happy to hear that Tatiana experience and design met your expectations. - Sean

Rated 5 out of 5 stars

Very good costumer service and very…

Very good costumer service and very professional friendly and helpful Tonny help me to sort out the delivery when I ordered my garden fence, over all very happy with service and experience at Wickes store in Stevenage,

March 27, 2026
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Reply from Wickes - Stevenage

Hi, Mr Muharremi. Thank you for taking the time to share your review with us. We're really pleased to see that you received friendly and professional service from Tony in our Stevenage store when going in to purchase your garden fence. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Thank you Helen Lloyd for designing my…

Thank you Helen Lloyd for designing my new bathroom. You’ve been excellent with your ideas and suggestions, endless patience combined with professionalism.

March 23, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Mr Whybrow. #

We appreciate you taking the time to leave your review. We're so happy to hear that you had a positive experience and that our team was helpful.- PP

Rated 5 out of 5 stars

Tony - great customer service

Tony was very helpful and patient during my visit today - thank you

March 24, 2026
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Reply from Wickes - Stevenage

We're happy to hear that the visit was great, and we appreciate your positive feedback regarding the helpful, patient service from Tony. -AK

Rated 5 out of 5 stars

We walked into store not knowing where…

We walked into store not knowing where to get the product I needed.
Deb looked it up took us to the product carried, back to the till. As well as put it through.
Very helpful lady with making it a very fast experience at shopping.

March 21, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi, Kelly. Thank you for taking the time to share your review with us. We're really happy to see that Deb was able to help you find the item you were looking for, providing great customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Joe McGregor and Sam from SK have been…

Joe McGregor and Sam from SK have been amazing helping me design and then have installed a new shower room. It looks absolutely stunning. The workmen were all very professional and tidy, clearing up daily as the installation was done. They have done a fantastic job. It’s even better than I imagined. Can’t recommend Wickes bathrooms highly enough.

March 6, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Ruth,

We're happy to hear that you had an amazing experience designing and installing your new shower room. It's great to know that the workmen were professional and tidy. We appreciate your recommendation. -Ellysse

Rated 5 out of 5 stars

Pergola roof enquiry

Visited the store to get pricing for my pergola roof. I was helped by Tony who was very knowledgeable and helped with everything I needed to know.

February 13, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Jennifer,

We're happy to hear that you had a positive experience and that Tony was helpful during your visit. Thank you for your feedback! -Ellysse

Rated 5 out of 5 stars

We have just finished our bathroom…

We have just finished our bathroom renovation with Wickes Stevenage and we could not be more impressed. Our designer Tatiana is quite possibly the nicest human being ever. She was so unbelievably kind and unendingly patient with us. We first went in store back in June and then changed our mind countless times before finally settling on a design in December. Followed by a at home consultation with the construction company to give us a quote for extra works. This was all explained transparently in advance. Worked started in January with goods being delivered all on one day. There was a tiny hiccup where some cabinets were a day delayed (not Wickes fault- they were from a separate company sold through Wickes) but Tatiana was brilliant and chased it immediately and got it despatched and delivered at once. She was so great at being on hand and at keeping me calm. Wickes appointed contractors then arrived on the Monday and they were superb. Very professional and finished the job two days earlier than their estimated time. And the bathroom is incredible. The quality is amazing and we are beyond happy. It feels like a spa in our own house. Tatiana even came round after completion for a home visit to inspect the work herself. Honestly such a lovely conscientious person. She does Wickes credit.

February 7, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi BG, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Tatiana was able to support you throughout your entire journey and resolve any issues for you as quick as possible. We are glad to hear that you love your new bathroom! -SM

Rated 5 out of 5 stars

We recently had a Wickes Bathroom…

We recently had a Wickes Bathroom Installed by the Stevenage Branch.
From Tatiana who was part of the design team to the installation team of Cameron, Andy, Michael and Agnes.
The whole process was smooth, nothing was too much trouble for them.
The installation was to a very high standard.
Many Thanks Tatiana, Cameron, Andy, Michael and Agnes who’s tiling was superb.
Julie and Rob.

February 2, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Julie, Thanks for taking the time leaving your review. We are happy to hear that the design and installation team was able to help you with the bathroom making the process as smooth and easy as possible. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

This must be my 10th visit to the…

This must be my 10th visit to the store, done the whole house and bathroom with Wickes. Always meet amazing Tony who support the whole process from explaining the product to concluding the purchase. Many thanks

January 31, 2026
Unprompted review
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Reply from Wickes - Stevenage

We're happy to hear that you've had such positive experiences during your visits. We appreciate your kind words and are so glad that Tony has supported you throughout your projects. -AK

Rated 5 out of 5 stars

Helen was amazing front start to…

Helen was amazing front start to finish, my kitchen was designed perfectly . Highly recommend Helen to anyone who wants a kitchen designed

January 16, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Alan, Thanks for taking the time leaving your review. We are happy to hear Helen was able to help design the perfect kitchen for you and had an amazing experience from start to finish. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Amazing Kitchen

My family went to Helen at Stevenage Wickes for our new kitchen and she was a dream to work with. Wonderful designer and very easy to talk to

November 22, 2025
Unprompted review
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Reply from Wickes - Stevenage

Hey there, thanks for your amazing review regarding your kitchen feedback. I'm delighted that Helen in our Stevenage store was first class throughout your design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Helen Lloyd and her team at Stevenage

Helen Lloyd and her team at Stevenage, went out of their way to solve my problem with my leaking shower, which I had fitted by Wickes. All it took was one call to Helen ,and problem solved.

January 14, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi Cliff,

We're happy to hear that Helen and the team were able to resolve the shower issue you experienced. Thank you for sharing your positive experience with us; we appreciate your feedback! -Ellysse

Rated 5 out of 5 stars

Great Service

Always helpful, always efficient and always communicating everything accurately. Really well managed store. Thanks Wickes!

January 13, 2026
Unprompted review
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Reply from Wickes - Stevenage

Hi, Dick. Thank you for taking the time to share your experience with us. We really appreciate your kind feedback. - Scott H

Rated 5 out of 5 stars

Just had a new kitchen fitted

Just had a new kitchen fitted - designed by Tatiana and fitted by Stuart and his team
Beautiful result and very professional
Very well looked after from first visit and browse around the kitchens right to the end
Highly recommended

December 9, 2025
Unprompted review
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Reply from Wickes - Stevenage

Hi Clive,

We appreciate you sharing your experience. We're happy to hear that you are pleased with your new kitchen and the service provided from start to finish. Thanks for the recommendation! -Ellysse

Rated 4 out of 5 stars

Dan has a good customer service and he…

Dan has a good customer service and he gave us time and helpful

November 28, 2025
Unprompted review
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Reply from Wickes - Stevenage

We appreciate your feedback and are glad the customer service you received from Dan was helpful and informative. Thank you for your time. -AK

Rated 5 out of 5 stars

Tony was really helpful

Tony was really helpful, stress free and friendly experience! Got what I needed and something I didn’t know I needed but that definitely is important for the job!

November 14, 2025
Unprompted review
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Reply from Wickes - Stevenage

Hi Alex,

We're happy to hear that your experience was stress-free and helpful. It's great to know that you found what you needed and more. Thank you for your feedback.

-Ellysse

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