Wickes - Stirling Reviews 

Jasmine was very helpful and has been extremely responsive in helping with queries. She’s bent over backwards to help with any anomalies. The deliveries have been on time and she has helped coordinate this. Great advice and responsiveness. Can’t ask for more.

Very happy with our new kitchen. Louise was very helpful with the design. Stephen and Josh from SH Joinery were excellent in the fitting.
Few problems with wrong components delivered but were rectified quickly.

As always the team at wicks stirling are superb.

Always advising and helping beyond expectations.

Jack is always on hand and helping above and beyond.

Always a true pleasure 🙏

Cpjs painter and decorator
Forth Valley All Trades

Very happy with my lovely new kitchen purchased from Wickes Stirling. From Louise designing to SHJoinery fitting we were very happy with how everything flowed so easily

I contacted Wickes in May to arrange a bathroom renovation. Installation was eventually scheduled for January, with all materials due by 8 January so work could start on 12 January.

This did not happen. Many items — including a critical one (the wet room tray, which is not a stock item but made to order) — were not delivered on time. Wickes later acknowledged that this should have been identified in advance. As a result, the installation could not start as planned.

I was not informed in time about the missing item and relied on the dates provided by Wickes, which led to avoidable disruption and financial loss, including booking non-refundable accommodation.

Deliveries were delayed and incomplete, with the last items arriving around a week after the promised date. The installation has now been postponed by six weeks due to Wickes’ failure. Materials were left stored unsafely, including tiles left outside exposed to the weather, creating a risk of damage and theft, as well as the risk of me being charged by building management for storing materials in communal areas.

I live in a small flat with an autistic child, which makes safe storage of large and hazardous building materials inside the home impossible.

Communication and coordination from Wickes customer service have been very poor, with long periods of no response (the last contact from them was six days ago, and my most recent email remains unanswered). Even after all items were finally delivered, there was no timely plan for collection, storage, or next steps.

This experience has been extremely stressful, exhausting, and largely avoidable. Based on my experience, I would not recommend Wickes for large installation projects.

Update: Five days after Wickes requested further information via Trustpilot and I provided the details privately, the only response I received was a generic apology email with no investigation outcome, no resolution plan, and no further contact.

Final update (April 2026):

Following a complaint to the Furniture & Home Improvement Ombudsman (FHIO), Wickes agreed to cancel the contract in full.

I have now received a full refund of all amounts paid (£11,530.76 in total), including separately purchased tiles, reimbursement of accommodation costs (£410.30), and a £100 goodwill payment.

It is also worth noting that these funds were held by Wickes for several months, during which time they were not available to me and could not accrue any interest.

While I appreciate that the financial outcome has now been resolved, this only happened after significant time, effort, and escalation. The overall experience — delays, poor communication, and lack of coordination — remains extremely disappointing.

I would still not recommend Wickes for large installation projects based on this experience.

Conner was such an excellent help serving us at Wickes! He was helpful, friendly, knowledgeable and went the extra mile to support us.
Thanks Conner and crew for helping us with our flat renovations. We will be back.

From the kitchen designer Louise the the 2 Johns that installed the kitchen this process was easy and very personal. Cannot thank you all enough you have been great.

What started as two horses in a horsebox parked in the Wickes Stirling car park—while we popped in for advice on paint for our stable doors—turned into something quite extraordinary. We were met by the most incredible, and at the time unknown to us, store manager who offered so much friendly help and guidance. From there, our relationship has grown. The team at Wickes are incredibly knowledgeable, warm and supportive, and we are genuinely overwhelmed by their generous help as we bring our historic home back to life and help us create our wellness center. Stephen Waddell community champion and jasmine Geor have gone above and beyond to help us. Jasmine made our donated kitchen measuring so simple and easy, from measuring to design to emailed visual absolutely seemless. We are beyond grateful for everything this branch has done for this local company . 5 stars all the way.
-Cherene, Founder of Lunar Eclipse Therapy Horses

We recently purchased a kitchen from Wickes in stirling and it looks amazing, we are very impressed with the quality and workmanship. We dealt with Louise Bryce the design consultant, she deserves a big shout out for her excellent customer service and knowledge. She was extremely professional when she came to our home to help us design our kitchen, she was pleasant and helpful and nothing was too much trouble for her. We are very happy with the service we received and would definitely recommend Wickes and in particular Louise to anyone looking for a quality kitchen and first class service.

Graeme was very helpful and friendly. I had bought the wrong product, and he was happy to exchange it for me.

Review – 12th September

I first posted a review on 29th August about the horrific aftercare I’ve received from Wickes, and unfortunately nothing has changed. It is now 12th September, and the issue is still unresolved.

We are still waiting for Wickes to send someone to install a cooker hood part that was faulty from the start. The aftercare has been dreadful no one takes responsibility, no one communicates properly, and it feels like nobody at Wickes actually cares about fixing the problem once the kitchen has been paid for.

This has been an extremely frustrating experience. Wickes should be ashamed of offering such poor aftercare. Honestly, it feels like it would be easier to get to Mars than to get them to send someone out to finish the job.

Thanks to Graeme who was super helpful, very friendly and went above and beyond to help find us what we needed.

I had my new kitchen supplied and fitted by Wickes.
The quality is excellent.
I found the whole process so simple.
Staff were so helpful throughout.
I would recommend Wickes to everyone.

The staff at Wicks in Stirling were excellent. I could see that there is an incentive and training that is rubbing off and the team were very helpful, cheery, patient and referred me to speak to their manager Robert Robertson who was most accommodating and informative. I have found Wicks to be previously very competitive in price and with the sales assistance it is my first place to go. I also enjoy a browse. Many thanks to the staff and management. Mrs Downes.

Served by Graeme and Patrick. Friendly and very helpful staff.

Popped in to buy some paint. Jack was very helpful and provided excellent advice

Contacted Wickes Stirling to install a small downstairs cloakroom
We were delighted with the service from start to finish. Within 2 days of contacting the company Louise called out to see the room. Very soon after that we received details of what could be done and a price which was extremely competitive.
From there we were given a start date roughly 5 weeks later and allocated a fitter
The process went so smoothly from start to finish. Both Wickes and Alan from AB Installations kept us up to date with progress. Alan made sure the work was done on schedule even working to 8pm one night to ensure this.
We are delighted with the finished room. Everyone was extremely helpful and professional. Would highly recommend and would be our first choice if any similar work required.

The staff are extremely professional, helpful and were able to direct me exactly to what I needed. There is a wide selection in the store and staff were able to offer me help on which was the best choice, thanks to Amber 👍

Staff were friendly and helpful, seemed to know their stuff! Described what i needed and they helped find it. Store well laid out.

We drove for an hour to purchase a new w.c. Found the one we wanted and went to the checkout. I asked the assistant if we could unpack the box and check everything was intact. She advised me that it would definitely be okay and there was no reason to believe it wasn't!
We travelled an hour home only to find out all the fittings are missing. Arghhhhh
In future it would be worth checking items which are boxed but have had tape added.