Wickes - Stockton Reviews 

Kitchen designed by dave staines, he was very quick and efficient. Order placed on Sunday and due for delivery today (tuesday)

Dave was happy to work around odd shapes and found solutions to all of these. Very happy

I popped on the off-chance to enquire about community support and Julie Randall was extremely helpful.

The store donated some tools and equipment for a school project to help children to improve their school pond and I left today with a car boot full of goodies.

Many thanks to Julie for her support!

Excellent customer service from Wickes Stockton throughout the process. Dave has been incredibly helpful and accommodating making sure we get the exact kitchen we want.

Visited to design and order kitchen. Leannne and Ryan could not have been more professional and friendly. They both made the process simple and weee very helpful in all aspects of the process. Would recommend the service

We went to the Stockton wickes, to look at the Kitchens, the young lady Mollie we talked to who was very helpful and lovely young lady. She then asked Mr David Staines Design Consultant, to come to our home. He took all the details he needed, and Designed our beautiful Kitchen for us.
David Staines, is a very nice young mam and he is professional and knows his stuff, we felt really comfortable around him and he helped us alot to choose all we needed fit our kitchen.
We would definitely recommend anyone who is looking for a new kitchen, to go to Wickes.

Kitchen design and planning was carried out by David Staines at the Wickes Stockton store. David proved to be excellent on both counts and the whole installation went as planned, closely supervised by David and the Wickes customer services. Couldn't fault them or the installers and can unreservedly recommend David, his colleagues and the installers. Highly satisfied.

At all other retailers I have visited, there is a quick pick-up point for click and collect. NOT AT WICKS THOUGH! YOU HAVE TO JOIN THE HUGE QUEUE. Its A hot day and the store had there powerful over head heaters on right over the enormous checkout queue. A Dreadful experience. I WILL NEVER BUY FROM WICKS EVER AGAIN! DREADFUL CUSTOMER SERVICE!

Outstanding service at Wickes Stockton by David Staines in the kitchen department. Extremely knowledgeable, polite and has the customer at the centre of his service.

Went to wickes to see what their kitchen's were like, next thing I know is that we had arranged for David Stains from Stockton-on-tees Wickes to come around our house and basically design our new kitchen.

This was the best thing we did, honestly, and what a fantastic job he did, and to add, what a nice chap he is as well.

From start to finish he put this together and opened our eyes to the possibilities. He designed our new kitchen and then on 8th April 2024, just a few weeks later, they started ripping the old kitchen out.

(It was estimated that it would take three weeks to complete in total) Kevin from the wickes team (building contractor) in my view, he managed the whole job from start to finish, and he was also fantastic.
I hope you can tell, but we are very happy with the work that wickes did, from design to finish. The total time the job took was 2 weeks and 1 day, so this was under what was estimated.
There isn't any real negatives, but you do need to bear in mind that there was not painting or/and decorating as part of the job. So I Personally did the painting myself to finish the job off. This was fine in the end, but something that you also need to consider when paying ££s for your new kitchen.

So overall, 5 stars from us, from start to finished. Brilliant, thank you Wickes stockon. Julian and Amanda.

Just completed my kitchen design and placed an order with Dave Staines. Thank you Dave for making the first step in my new kitchen journey so easy. Also, thank you Leanne for your help with my initial enquiry.
Great customer service!

Dave and leanne at Portrack store Stockton were both amazing I came in the store in a panic state as another firm could not get my kitchen for 8 weeks!!!
Both were so helpful and understanding gave excellent reccomendations with a delivery date of one week I would reccomend anybody to go in store Really Brillant saved me lots of stress 10 out of 10

I have left my previous review below as until we signed off on the bathroom, it still stood regarding the sales, design and installation.

Since signing off, things have started to go wrong and no one at the Wickes customer service centre is interested.

The freestanding bath moves and is extremely dangerous. The taps broke within a week and the sink has a strange mark on it. The problem with the bath makes it unusable and we have been told by Wickes not to use it. However, no one is coming to fix it so is it just for decoration?

We've spoken to Karen, Gareth and another representative, whose name I didn't get, on multiple occasions. We are always promised a response then nothing comes.

This has gone on for over 6 weeks now and still no one will get back to us to help resolve the issues despite us making multiple calls and sending multiple emails.

I absolutely do not recommend Wickes and would say they are to be avoided at all costs. Sales and installation goes well, but once they've got your money, they are not interested in helping to solve any problems.

Previous review after initial installation:

Highly recommend for customer service and speed. Filled in an online form and got a call back within a few hours. Appointment made at Stockton on Tees store within a week to see Dave Staines. Dave was really helpful and nothing was too much trouble. He was very knowledgeable and helped us design our dream bathroom. I changed my mind loads of times and Dave was really supportive and flexible. The contractor we were assigned, JSA, was brilliant and again, nothing was too much trouble. Delivery was well organised and everything was communicated well. Got a dedicated person from a service centre that kept checking in throughout and helped us sort a minor issue with one of the products. Over the moon with the finished bathroom and from first enquiry to finished installation, the whole thing took less than 12 weeks.

i am a property developer .
a friend of mine said i should try wickes stockton on tees ,for a kitchen.
after meeting and speaking to leanne ryan who works on the kitchen department she had lots of time and patience to help me choose and design my new project !
i honestly couldn't of been any happier with leanne ryan . Especially after having a few minor issues with the kitchen .
i tried to contact wickes via the call centre and ended up on hold for 35 minutes , listening to awful music !!
that was absolute waste of my time .
i went into store and leanne resolved my problem in a matter of minutes !
thank you again leanne

We had an appointment with the kitchen designer last Sat at 4pm got there for them to say it was for 2pm, which is a lie as my wife doesn't finish work till 2pm and it's a 20mile drive over, also when he came out to measure up he also confirmed with me it was for 4pm Saturday. So for them to lie to me and also have an attitude about it and expect me to do another 40mile round trip another day because they had double booked I would never go back to wickes again. Also get your kitchen from wrens next door they'll beat any quote.

After choosing our kitchen at the Stockton branch, we were introduced to our kitchen designer David Staines.
He visited my home to plan our project.
He was totally comited and honest, using his vast knowledge of what would be fiesable to achive maximum space for us. He did not rush any of our decisions, and patiently changed aspects of our project. A pleasant, approchable friendly person, who went out his way to optimise our space. Many thanks.

We are planning in the future a new kitchen, once construction work has been carried out. We went to our local Wickes for ideas. Helen was brilliant! She understood fully what the purpose of our visit was. She showed to us and demonstrated innovative shelving options and cabinets that provided really practical storage options. Thanks Helen it was good to bounce ideas off you. We now have a firm idea of what we would like to achieve.

The time the designer (Ryan) took with me, nothing was a problem and answered all questions. The fact that Wickes do it all from start to finish is spot on and in and out in a week. Thankyou Ryan for your expert advice and patience!

David Staines at Wickes Stockton has designed our dream kitchen, excellent attention to detail, really knowledgeable about what would work best where in the design, and which materials to use. Very transparent, trustworthy, and I would highly recommend him.

Dave staines was very helpful and designed what I was wanting in my kitchen

Could not have gone any better dave came to the house measured the bathroom and designed it could not have been more helpful and explained everything would definitely recommend to anyone and will use them again in future