Wickes - Truro Reviews 

The thing that made my experience at Wickes, Truro, great was an assistant named Kelly.
Kelly was extremely helpful in my first visit to this store with getting me sorted to collect things that had been ordered online and joining in with my bizarre sense of humour. I was most grateful for this, especially as I needed some social support at that particular moment. I ended up going back twice to purchase items that I had previously forgotten and Kelly helped me each time to find what I wanted.
Kelly's bright and chirpy attitude made my visit to Wickes, Truro, an extemely pleasant affair and I look forward to interacting with her again, the next time I visit.

The whole team were very helpful (as they always are). We needed to check if a large length of wood would fit in our vehicle and they helped us do that before purchase. Kelly served us on the till with a brilliant positive energy. Thanks

We needed to return some items, at Threemilestone Retail Park. Kelly was very helpful and friendly. Not to mention open to a bit of a laugh! Proof that good customer service is not dead!

Amazing service from all the staff at the Truro store. We have visited multiple times over the past few weeks and every time the staff have been friendly, knowledgeable and very helpful even assisting me to my car with heavy items that I’m unable to lift. They all deserve recognition and the store is obviously run very well for this to be the case. Best customer service I’ve experienced in a very long time to thank you to you all

I was served by Callum who literally dropped what he was doing to assist me. He helped me to choose the wood that I needed for my project carried everything to my car, waited patiently while I paid and enquired after my welfare, asking if I was having a good day. Bless!! Please promote Callum! What a lovely young man and a credit to WICKES.

Eleanor help me set up a trade account today. She was very helpful and knowledgeable, and a pleasure to deal with.

Leon was very friendly and helped us pick our perfect kitchen and the whole process ran smoothly, their fitter Patrick Light was really friendly and helpful. Very pleased with our new kitchen!

Jason has helped us design our kitchen bringing our vision to life. He has been extremely helpful giving us his insights aswell which has helped make decisions and utilise storage and space. Cannot thank him enough. Highly recommend using him and the truro store to achieve what you're looking for.

My family visited Wickes Truro to view kitchens. We were greeted by a lovely lady (Jane) who was really polite, efficient and helpful.
She explained the process and after looking around we purchased what we required.
Thank you 🤩

We had an appointment at Truro with Leon, the whole experience was excellent, Leon could not have been anymore helpful, he certainly knows his job. The whole process from start to finish was exceptional.

Jason from the Kitchen department was excellent.
He listened to our desires, guided where we needed help, made changes where we needed to and worked to our budget.
Jason was super knowledgeable, pleasant to deal with and was in no way a pushy salesman he simply helped where he could and left us to make the decision of whether to proceed or not.
We did, and are super excited to see the finished kitchen when it has been installed by Wickes.

Helpful, friendly agent. Great experience

After visiting several kitchen suppliers we decided to purchase one from Wickes as they had the design we liked, listened and were not pushy during design and sale. Unfortunately we had a few issues following delivery. However, this was immediately addressed by Beth and Ryan, the manager. Leon, a designer in the store, made a home visit and swiftly dealt with everything including making additional suggestions and ideas to make the kitchen even better, his attention to detail is exceptional. The customer service was fantastic. Ryan and Leon even made a home visit once the kitchen was completed just to see the end product and to check everything was as it should be. I have already recommended Leon to friends who have also had positive experiences.

This was the store in truro. A big queue. 3 ladies working. Ive never found a refund so difficult. I only purchased the item 15 minutes before. The 3 ladies were of the older generation which is totally ok. Except 1 was getting in a flap could not work her computer. Told a customer to go to till. He queued then he was told to actually go to her. She then said that the colleague who can do what he wanted was day off. Not one lady apologised for the wait or the fact that they really could not do what was needed. Never again. Surely a trained member of staff should always be present

Kitchen Design
I am very impressed with the service I have had so far from Wickes in designing my new kitchen. The designer Leon Keung, I cannot speak more highly of. His ideas, support and listened to my vision is exemplary. There has been no pressure in making decisions and above all he is a huge credit to the company.

I met Jason and he helped design my kitchen. He was thoughtful and very knowledgeable, suggesting ideas that I had not considered but listened to what I also needed. Chris who came to fit the kitchen was fantastic. He switched bits around to make the design seem less. He had an electrician who did extra bits (at our expense), a gas man and it was all organised by them. Then the old kitchen was taken away. It was obvious that these 2 have a good strong working relationship. The finish and quality of the products are excellent. Would totally recommend Jason to design and Chris to fit your new kitchen

Ordered internal doors to arrive a week before carpenter booked for fitting.
Saw doors in store paid for them and delivery. First delivery cancelled as “apparently no doors in store” even though they were there on day of purchase.
Two more dates given for delivery , both dates no delivery.
First date, we received a phone call 3 hours after the given delivery time to say the van had broken down, doors will be with you the next day. Following day, no delivery, no contact.
Tried phoning store 3 times. Selected all options: delivery, store and design time. Phone call just rings out. No way of finding out what is happening and a tradesman losing a day of work. Extremely disappointed in this company and store. Wish I had B&Qed it!

UPDATE 28/05/25 : Still no contact from the Branch. Still no delivery despite being told “The delivery without question will arrive by Thursday”. Still no one answering phones. Still unable to get help!

Leon was so helpful and reliable throughout my whole kitchen renovation journey. He really made my dream kitchen a reality. I couldn’t praise him enough.

Chris the fitter was also very helping and kept me involved in every step of the fitting taking so much care in the construction.

Our first interaction with a member of Wickes, concerning our application for solar panels, was with Leon. We had lots of questions about having a system installed but we received all the information we needed including explanations of what we would require and the technical information regarding overall costs and savings.
The Wickes portal was installed onto my mobile and has helped to keep us informed. We then received the quote by email and within two days we had the visit from the surveyor. This again went smoothly and measurements of the roof were taken by the use of a drone. These photos were then included on our portal so we were kept informed every step of the way.
We have been very pleased by both visits from Wickes and feel confident that we have the right system for our needs.

My wife and I shop regularly at Wickes Truro and always have a positive experience. However, after filling out an application for Wickes Solar installation, all was going well, but there seemed to be some confusion between in the on-site and in-store team, resulting in a disappointing no-show.