Wickes - Truro Reviews 

I would NOT have any kitchen from wickes again ever,the cupboards are warped constantly don’t shut like they are supposed to…..You have a guy behind a keyboard telling you that your kitchen has been Mis used ….not under warranty when we have been told by others it still is…had Paul to fix cupboard doors numerous times because they drop easily ….absolute joke wickes go shove your kitchens where the sun does not shine……ombudsman here we come and everyone has a kettle and steam comes off it I do NOT make a @@@@@ habit of putting the kettle anywhere near cabinets you keyboard piece of garbage.So the guy that is behind the keyboard in an office doesn’t have a kettle???

Kitchen hasn't yet been fitted but me and husband have chosen/ordered our kitchen for our new home. Leon gave us great options of different things we could add, great designs, made things simple and explained it all well! I'm very indecisive and picky so was very patient with me. Made it a no brainer to choose the kitchen he designed. Very lovely person and experience! Gave us exactly what we wanted

Danny at the Truro branch was my designer for a full renovation of my kitchen and bathroom. We saw him in the showroom and he visited our property to do a survey. He was available throughout the process from start to finish and able to solve any issues that arose, in a timely and efficient manner. The kitchen was fitted by Mark who was able to slot us in immediately due to a cancellation. He then did a fantastic job of installing the kitchen. Shane coordinated the bathroom install, which was carried out to a high standard. Overall the experience I've had with Wickes is a very positive one and I would recommend them.

Jason at Wickes Truro made getting a new bathroom a very pleasant experience from start to finish. Very accomodating of changes and updates throughout. Always happy to talk to us in store and over the phone. The contractor Wayne and his team worked extremely hard and to a very high standard of finish. Wayne was happy to explain everything to us and was always contactable when not at the house. It looks even better than we had hoped. I would highly recommend using this service. Many thanks!

Our kitchen installer, Danny Trengrove, made the whole process stress free. Danny was organised and tidy, consulted with me on design ‘tweaks’ which made such a difference and was not phased by the uneven walls of an old building! The carpentry is just perfect and the kitchen looks amazing! Very happy.

I went to Wickes in Truro to get a price on a kitchen. I had got other prices and was really going to see if the units were nicer!! I got the perfect kitchen for a perfect price!!
I could not have got better service, help and deals anywhere. Leon, Ryan and Lynn are amazing! I am still dealing with them as my project is ongoing. I highly recommend and cannot fault the service!!

Fantastic Service from Heather at Wickes Truro!
Rating: ★★★★★

Heather at Wickes Truro was absolutely amazing in helping us choose our new kitchen. She made the whole experience so much fun and stress-free, guiding us through every step with a great attitude and expert advice. We love our new kitchen—it's exactly what we wanted. Huge thanks to Heather for making it all such a positive experience!

We visited Wickesi Truro to choose bathroom furniture and suchlike .First we saw a lady staff member who helped us immensely and she suggested to us a consultation with an advisor .The appointment.was made and we Danny who was excellent to say the least .He really went the extra mile with us .
We didn't feel rushed we took our time and he went through every single detail.
He even went and got sample worktops for us to choose and have a price comparison. He dida final home visit to measure us .We're delighted with the outcome .Thank you Danny

This is a review on the showroom staff and our fitter Danny only. This doesn’t include the Customer Experience Center who were by far, the worst experience we have ever had.

We went to our local Wickes in Truro and felt with Leon who was absolutely fantastic. We told him what we wanted, he came round and did a survey and got it spot on.
We had the install done by Danny and we must say, he was by far, the best, tidiest and fantastic installer we have ever had. Nothing was to much trouble and has dealt with everything for us.
Again, this doesn’t include the Customer Experience Center who were worse than useless, totally hopeless and patronising to boot.
If I was Wickes, I’d scrap that part altogether

. absolutely amazing kitchen. Well made and looks great. Daniel Trengove has done a fabulous job,way above our expectations. I would recommend him every time. Very respectful and knowledgeable. The kitchen looks awesome. Thank you Dan

Customer Service? I guy working from home eating crisps and watching telly who then occassionally decides to respond on 'Chat' with inane responses to a failed delivery effectively saying "nothing to do with me guv!" If Wickes could replicate the efficiency with which they take your money with actual delivery of their stocked products we'd all be happier.

Delivery window 11:00-15:00.... currently 18:07 and no tracking or updates. Disrespect and disdain towards customers thats for sure!

I'll add a comparable review for their chosen delivery contractors.... CitySprint, "ever heard of using a phone?" Turned up 18:45!!! Get a better scheduling mechanism in place that gives the drivers half a chance of making the time.

We would like to pay particular thanks to Jason Blyth who proved invaluable to the building of our new kitchen. Jason was at all times understanding and accommodating to our changes prior to the installation date. Our thanks to him and his colleagues at the Truro branch of Wickes.

When we called at the store we were met by a very polite lady who when we explained what we wanted introduced us to Danny Rowe who went through our options and arranged a visit to survey and measure our bathroom and a subsequent visit to store to see his design. He was very helpful with a couple of changes we requested, booking the installation date and booking our installer.
The bathroom was delivered on the day specified and in full a couple of days before installation.
Our installer Wayne Hawken and his son did the whole job plus a couple of extras we requested in 4 days flat, they left the bathroom tidy every evening and talked us through the job each day. All the old bathroom and waste was collected in the hippo bag a couple of days later.
During installation the installation team from Wickes were in regular contact making sure we were happy with it all.
A great experience from start to finish.

Last year we had a new kitchen from you and were guided seamlessly through the process by Heather Rogers.
Heather came to the house, talked through various design possibilities, offered superb expert advice and enabled us to consider many aspects we hadn’t previously thought about.

Heather then produced brilliant plans for us to look at.
After another visit to the store where Heather advised us with expert knowledge and a wonderfully friendly manner we chose and bought our kitchen.
Nothing was too much trouble.
Heathers customer service as well as her knowledge of products were five star!

We’ve requested Heather personally to help and advise us this year as we consider replacing our bathroom.
Thank you Heather.

I had the pleasure of working with Leon on my kitchen redesign, and I couldn't be happier with the results. From the very beginning, Leon took the time to understand my needs, preferences, and budget, ensuring that every detail was tailored to my vision.

His creativity and expertise were evident in the thoughtful layout and stunning design he put together. He maximized the space beautifully, balancing functionality with aesthetics. Throughout the process, he was professional, patient, and always willing to make adjustments to ensure I was completely satisfied.

The end result exceeded my expectations – a stylish, well-organized, and highly functional kitchen that I absolutely love. If you're looking for a skilled and reliable kitchen designer, I highly recommend Leon. His passion for design and attention to detail truly set him apart!

Thank you to Andy at the Truro store for totally redesigning our kitchen to maximise storage and provide all integrated appliances for a sleek finish. It looks amazing.

Leon Keung came and measured our kitchen. The following week we went to see him at Wicks. We are doubling the size of our kitchen units and couldn't get exact same colour. With Leon's advice we found the same style just a different colour which is a style now. They had examples in the show room. Leon made the process extremely straight forward due to his knowledge and good nature. He also designed a bathroom for us a few years ago. No doubt we'll be back to see him in the future for another project.

Leon came out to help design my kitchen last week and today I chose my kitchen in store, Leon was so helpful throughout, answering any questions i had.
This is the second kitchen I have purchased from wickes, both times I've received great service & great deals

Heather Roger’s from the Truro Store helped us design and plan our new kitchen. We are very pleased with the kitchen and the way Heather helped us through a few problems with the delivery and layout

Worked with Heather Rodgers from the design team. Very cheerful and helpful lady who waited patiently for us to get the project going to a health issue delay. We had a complete kitchen overhaul which started with Heather visiting and doing all the relevant measurements and suggesting various options and gently steering away from any impractical ideas that we had. She has stayed in contact throughout the project and also with the fitter. A couple of minor issues after installation were dealt with quickly by Heather.
Overall the installation of the kitchen went smoothly and the fitter selected by Wickes, Mike Richards, was efficient and hardworking