Wickes - Winsford Reviews 

76
TrustScore 4.5 out of 5

4.6

Weaver Valley Road, Wharton Retail Park, Winsford Cheshire, CW7 3DB, GB


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Rated 5 out of 5 stars

We had a kitchen from Jenny, we can’t thank her enough it’s absolutely stunning if I may say so my self, she put in a lot of effort to make sure our experience was amazing from start to finish, she fo... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing staff in Wickes Winsford, always friendly and very helpful, it’s nice to go into a store and be greeted with a smile, makes your day so much better.

Company replied

Rated 1 out of 5 stars

I had my kitchen installed four weeks ago, I am still waiting for collection of leftover parts wich were ordered by store designer but never used by installer. During the process I have resigned from... See more

Company replied

Rated 5 out of 5 stars

Winsford Wickes is my local DIY store and I always find the team really helpful and happy to help especially when looking for a certain item. Store is always well stocked and tidy, keep up the good... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Winsford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Weaver Valley Road, Wharton Retail Park, Winsford, Cheshire, CW7 3DB, United Kingdom

  • +441606861388

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.6

All reviews

(76)

14,369 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer satisfacti

I've just purchased a bathroom from Wickes having received guidance from the design consultant. Jenny Jones at the Winsford branch.
I wish to complement the company on having such a professional informed and friendly member of the staff team.
Very helpful guidance offered from Step 1 design to completion of the order.
Felt very unpressured throughout the whole process.
Jenny is a credit to the company
Ty Rob Ashcroft Satisfied Customer.

January 22, 2026
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Reply from Wickes - Winsford

Hi, Rob. Thank you for taking the time to share your review with us. We are really happy to see that Jenny was professional, friendly and very helpful from start to finish during your design process for your new bathroom. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

I have recently had my kitchen…

I have recently had my kitchen completed by Wickes. I have had a great experience planning and designing my Kitchen with Jenny.
She is very helpful and gave me great suggestions and ideas.
Would highly recommend Jenny and Wickes Winsford.

Thank you Jenny!

December 1, 2025
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Reply from Wickes - Winsford

Hi Siobhan, we appreciate you sharing your feedback with us. We are happy to hear that you had a great experience planning and designing your kitchen and that you found our team member to be helpful with suggestions and ideas. -LG

Rated 5 out of 5 stars

Amazing customer service

Jenny was great, really listened to how we wanted our kitchen!

December 12, 2025
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Reply from Wickes - Winsford

Hi Jess,

Thank you for sharing your feedback. We're delighted to hear that Jenny was great and listened to your needs. We appreciate your kind words. -Ellysse

Rated 5 out of 5 stars

Kitchen design and purchase

Went through the kitchen design and purchase process here with Ben recently and had a great experience. Ben came out to my house initially and took all measurements, went away and created a design that helped me to visualise what the finished product will look like. Rest of the process was also very easy and smooth and the kitchen with appliances was at a really reasonable price too!

November 6, 2025
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Reply from Wickes - Winsford

Hi Joe,

We appreciate you sharing your experience with us. We're happy to hear that the design process met your needs and that you found our pricing reasonable. Thank you for your feedback. -Ellysse

Rated 4 out of 5 stars

Jenny at Wickes Winsford designed our…

Jenny at Wickes Winsford designed our kitchen for us. She was great from the start, listened to what we wanted and delivered! It was a big job as we had a wall knocked down to make the kitchen bigger. Jon who was our designated fitter was brilliant, keeping us in the loop with whatever was happening, and Dan who was one of the team was great too.
Overall a very good experience.
Jenny even replied to emails while she was on holiday, and checked in with us throughout the process .
Thankyou to Jenny and Jon for making our dream kitchen possible, and the other tradesmen that did jobs too

October 6, 2025
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Reply from Wickes - Winsford

We're happy to hear that you had a very good experience with your kitchen project! It's great to know that Jenny and Jon delivered on your vision, even while managing a large job. Thank you for sharing your positive feedback. We hope you enjoy your new kitchen for many years to come! -AK

Rated 5 out of 5 stars

Bathroom refit

Superb bathroom installation, our bathroom fitter Ian did an amazing job. But hats off to Ben our sale representative he is the best salesperson I have ever dealt with, especially with his after sales support with an issue we had which he tenaciously worked on until it was resolved. Fantastic service from start to finish from the Winsford Wickes team.

September 9, 2025
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Reply from Wickes - Winsford

Hi, we're happy to hear that you're pleased with the bathroom installation and the service provided. We appreciate your positive feedback regarding the issue resolution. Thank you for sharing your experience! -LG

Rated 5 out of 5 stars

We had a home visit and quote from Ben…

We had a home visit and quote from Ben Smith for a new bathroom for my daughter. Ben was so helpful, kind and attentive throughout the whole process and no query was too small. In the end we did not have the work done by Wickes in Winsford, but would not hesitate in recommending the company to any potential customers.

September 1, 2025
Unprompted review
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Reply from Wickes - Winsford

Hi Jill,

We appreciate you taking the time to share your experience. We're happy to hear that you found Ben to be helpful and attentive. Thank you for recommending us. -Ellysse

Rated 5 out of 5 stars

The customer service was top tier

The customer service was top tier, Ben was super helpful throughout the whole process even when plans and ideas changed. We knew what was going on and everything was laid out in such a simple way that you couldn’t misinterpret anything at all.

August 28, 2025
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Reply from Wickes - Winsford

Hi Jacob, we're happy to hear that the customer service experience was top-notch. We appreciate the positive feedback regarding the clear and straightforward communication throughout the entire process. Thank you! -LG

Rated 5 out of 5 stars

We found the wickes experience in…

We found the wickes experience in Winsford very helpful, we had Ben come to our home talked through some ideas and then designed a plan which was stress free and an easy process. We were delighted with the price as we was on a budget. Would definitely recommend Ben at winsford for your kitchen design. Very please
Andy and Emma

November 15, 2025
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Reply from Wickes - Winsford

Hi Andrew, Thanks for taking the time leaving your review. We are happy to hear that Ben from the Winsford store made your kitchen design process easy and stress-free and kept inside your budget. -JL

Rated 5 out of 5 stars

Kitchen design

Had a great kitchen design experience with Ben. He was personable and talked me through the process, options and suggested changes where required.

He made what seemed a daunting experience very clear and easy. Ben even travelled 25 miles to my house to ensure my measurements were correct and the kitchen we had designed together would actually fit!

Great service and would highly recommend.

November 15, 2025
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Reply from Wickes - Winsford

We're happy to hear that you had a great kitchen design experience with Ben. It's wonderful that the process was made clear and easy for you, and that extra effort was provided to ensure accuracy. We appreciate your recommendation! -AK

Rated 5 out of 5 stars

Brilliant kitchen design experience

The whole process from Jenny designing our kitchen to Carl and Dave fitting it was brilliant and made so easy by everyone. Nothing was too much trouble for Jenny from the initial measuring to designing and making sure every stage ran smoothly. Would definately recomend to anyone wanting a kitchen.

November 23, 2025
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Reply from Wickes - Winsford

Hi Melanie, Thanks for taking the time to leave your review. We are happy to hear that Jenny and your fitters Carl and Dave were brilliant and deigned a kitchen that you love. Thanks for the kind feedback. -JL

Rated 5 out of 5 stars

Wicked Kitchen Design

Ben was very professional knew his job and product inside and out. He also had a friendly and profesional personality. I was very impressed!

November 17, 2025
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Reply from Wickes - Winsford

We're happy to hear that you were impressed with the professional and friendly service you received from Ben. Thank you for taking the time to share your positive experience! -AK

Rated 5 out of 5 stars

Kitchen planning

Kitchen planning .
The planner was understanding and tried to overcome my mobility issues within the restraints of the room. He was very patient and gave us different options .
We did not feel under pressure and have some decisions to make over solutions and what will work for us

November 11, 2025
Unprompted review
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Reply from Wickes - Winsford

Hi Tania,

We're happy to hear that the planner was understanding of your mobility issues and provided different options within the room's constraints. Thank you for sharing your experience-PP

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff
great service

September 24, 2025
Unprompted review
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Reply from Wickes - Winsford

Hi, Malcolm. Thank you for taking the time to share your review with us. We're happy to see you found our staff to be friendly and helpful. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

The Manager and staff at Wickes in…

The Manager and staff at Wickes in Winsford, could not have been more helpful.
We are putting together a sensory garden, and I cannot thank them enough for their help and contribution

September 23, 2025
Unprompted review
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Reply from Wickes - Winsford

We're happy to hear that our Winsford team was so helpful with your sensory garden project! We appreciate you acknowledging their contribution, and thank you for your positive feedback. -AK

Rated 5 out of 5 stars

Amazing staff

Amazing staff, quick response and excellent Customer Service.

Can't fault the team at Winsford

September 22, 2025
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Reply from Wickes - Winsford

Hi Sandra, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great kitchens and customer service

Everything from start to finish was great,Jenny was very pleasant and polite,came to measure up and designed my kitchen,even sorting the refund out with the extras left over,nothing was to much trouble and even replied to an email I'd sent when she was on holiday! 5stars all round.

June 4, 2025
Unprompted review
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Reply from Wickes - Winsford

We're happy to hear that you had a great experience! It's wonderful that the design and refund process went smoothly, and that Jenny was so helpful. Thank you for your fantastic feedback! -AK

Rated 5 out of 5 stars

Thank you so much

Andy the Manager was fantastic. Our local organisation had applied to the Community Fund on-line and were referred to our local store in Winsford. Such a generous and caring attitude, really helps to make the community feel special. Thank you so much for the kind donation of such a large bundle of products.

July 14, 2025
Unprompted review
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Reply from Wickes - Winsford

We're happy to hear that the Community Fund and the donation made your organization feel special. It's great to know that the support had such a positive impact, and we appreciate your kind words. -AK

Rated 5 out of 5 stars

Faultless

Faultless. Stress free and delighted with the result. Jennifer, our designer, guided us through with no issues. Jack (and his son Jack) the fitters and the other professionals were all brilliant. The man who came to measure up for our quartz surfaces even said he doesn't see such quality precision work often. The result is beautiful and I would highly recommend

July 10, 2025
Unprompted review
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Reply from Wickes - Winsford

We're happy to hear that you had a stress-free experience and are delighted with the result. It's great to know that our team's guidance and precision work met your expectations. Thank you for highly recommending us! TW

Rated 5 out of 5 stars

From booking an appointment online to…

From booking an appointment online to talk with Jenny about a new kitchen, to the kitchen being fitted and finished by Jon the kitchen fitter everything went to plan and we are so pleased with the final result. Jenny was so easy to sit and talk with listening to what we wanted and also making very helpful suggestions, without forcing anything upon us. Also we didn't feel rushed during our appointment. The kitchen arrived on the due date with plenty of updates by text and email before hand, with nothing missing. Jon our kitchen fitter was brilliant working hard, very tidy and did a superb job. Having my old kitchen ripped out and a new one fitted was not something I was looking forward to, as the electrics needed upgrading the ceiling plastered and the floor levelling before a new one could be fitted, but it all went smoothly I needn't have been worried. In total we are very pleased with Wickes and the quality of the kitchen and all the staff who helped it happen. Thank you very much Wickes

June 25, 2025
Unprompted review
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Reply from Wickes - Winsford

We appreciate you sharing your experience. We're so glad to hear that the planning process was easy and that you were pleased with the kitchen fitter's work. It's wonderful knowing everything went smoothly and that you are happy with your new kitchen. TW

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