Wickes - Winsford Reviews 

76
TrustScore 4.5 out of 5

4.6

Weaver Valley Road, Wharton Retail Park, Winsford Cheshire, CW7 3DB, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a kitchen from Jenny, we can’t thank her enough it’s absolutely stunning if I may say so my self, she put in a lot of effort to make sure our experience was amazing from start to finish, she fo... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing staff in Wickes Winsford, always friendly and very helpful, it’s nice to go into a store and be greeted with a smile, makes your day so much better.

Company replied

Rated 1 out of 5 stars

I had my kitchen installed four weeks ago, I am still waiting for collection of leftover parts wich were ordered by store designer but never used by installer. During the process I have resigned from... See more

Company replied

Rated 5 out of 5 stars

Winsford Wickes is my local DIY store and I always find the team really helpful and happy to help especially when looking for a certain item. Store is always well stocked and tidy, keep up the good... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Winsford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Weaver Valley Road, Wharton Retail Park, Winsford, Cheshire, CW7 3DB, United Kingdom

  • +441606861388

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(76)

14,369 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jen the designer and Pawel the fitter…

Jen the designer and Pawel the fitter both have performed flawlessly
The product Jen included and superb fitting and ideas from Pawel have given us exactly what we wanted
Impressed by Pawel keeping everything tidy during the process
Can recommend both!

June 16, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Ian, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jen in our store and that they provided you with useful advice. We also are happy that you had a good experience with Pawel. -AH

Rated 5 out of 5 stars

Excellent service

Excellent service from Ben (in particular), also Carole and Jenny. They went the extra mile to ensure that we got everything on time. Many thanks.

May 7, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about Ben, Carole, and Jenny. Their dedication to providing excellent customer service is truly valued. Thank you for sharing your feedback! TW

Rated 5 out of 5 stars

Thank you Jenny!

I have recently had my kitchen designed by Wickes Winsford. My design consultant was Jenny Jones. Jenny has been amazing! Great attention to detail and very helpful through out the whole process.
I would highly recommend Jenny.

Thank you!

April 1, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

We are thrilled to hear about your positive experience with our design consultant Jenny. It's fantastic to know that you found her to be attentive and helpful throughout the design process. We appreciate your kind words and are glad that you are happy with the results.
-AF

Rated 5 out of 5 stars

Planning a new kitchen made easy

We ordered our kitchen through Ben Smith at Winsford branch, Ben was amazing and made the process of designing and choosing our kitchen so easy. He was knowledgeable and efficient. The after care was great and any queries we had were resolved and dealt with speedily by Ben. Would highly recommend Wickes if you are planning to buy a new kitchen.

April 10, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Thank you for your kind words! We are so pleased to hear that you had a positive experience with Ben. We are thrilled that you found our team to be knowledgeable and efficient. We strive to provide our customers with excellent service and hope that you are pleased with your new kitchen!
-AF

Rated 5 out of 5 stars

Kitchen design Winsford

We have just ordered our new kitchen from Wickes in Winsford Cheshire. Our design consultant Jenny Jones was amazing, patient and extremely helpful throughout the process. This helped to which make our choice so much easier, nothing was too much trouble even with the changes and indecision at times.
Thank you Jenny can’t wait to see the end product later this year 😁

April 28, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

We appreciate you taking the time to share your positive experience. It's wonderful to hear that you had such a great experience with our design consultant. We're thrilled that they were able to help you make your decision and that you're excited about your new kitchen. We look forward to seeing the finished product later this year. TW

Rated 5 out of 5 stars

My husband and I went to Wickes for a…

My husband and I went to Wickes for a new kitchen.
Ben, the designer, throughout the entire process was fantastic. His knowledge was exceptional. He was respectful when visiting our home. Ben listened to our needs and wants, and applied them to the design, as a result we have a superb kitchen.
Ben's commitment and passion to his work shines through. Excellent communication skills and a really lovely guy.

The process like most building/construction work is never linear, but having Ben there to assist made things smoother.

The quality of the kitchen is great, my husband and I are very happy.
We used Wickes installation service and the outsourcing kitchen installer was brilliant.

The only issues were delivery dates not quite keeping to schedule. But those issues were rectified.

I would recommend Wickes Winsford!

March 20, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Carlea, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great experience, one happy customer

A huge thank you to Ben from Wicks in Winsford. Ben was very friendly, patient and professional,and did a great job with the design. We were very undecided which kitchen and colour to purchase, there was no pressure from Ben. The guys who delivered the kitchen were very polite and helpful too, kitchen arrived on the day and time stated. Overall it has been a very positive experience. Thanks again Ben.

April 12, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Susan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Ben at the Winsford store was excellent…

Ben at the Winsford store was excellent and I felt he really listened to my design requirements.

April 10, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

We're delighted to hear you had a positive experience with Ben at the Winsford store. We appreciate your feedback and are glad he was able to assist you with your design requirements-GS

Rated 5 out of 5 stars

Huge thanks to Ben!

Huge thanks to Ben who from start to finish of my dad’s bathroom renovation has been amazing. Really helped us with each step and always made time for us. Would highly recommend.

April 17, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

New Wickes fitted Kitchen

I have recently had a new kitchen supplied and fitted by Wickes of Winsford. Really pleased with the finished job, the product quality and installation. Ben Smith, one of their designers, planned the layout. He came up with several options for me to consider and overall was a massive help. Great guy, knowledgeable, friendly but professional. The installation was by David Williams Joinery, immaculate workmanship, absolutely flawless. Thanks to all the Wickes team.

March 29, 2025
Wickes - Winsford logo

Reply from Wickes - Winsford

Thank you for sharing your positive experience. We are delighted to hear that you are pleased with your new kitchen, the product quality, and the installation. It's great to know that you found Ben to be helpful and that the installation by David Williams Joinery was completed to a high standard. We appreciate your kind words and are glad you are happy with your new kitchen. We hope you make so many exciting and happy memories in your new kitchen!
-AF

Rated 5 out of 5 stars

Great service and after sales help…

Was helped by a guy called Ben in the Winsford store , was really quick and designed exactly what i had asked for in my budget range.
I would highly recommend going to see him

February 3, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Wickes kitchen design Winsford

We have just had a kitchen designed and installed by Wickes in Winsford. The kitchen Design Consultant was Jenny Jones and she was amazing. She designed it just how we wanted and nothing was a problem.. she is so friendly and helpful, as are all the staff in the kitchen department. Jenny made it so easy for us throughout the whole process. The installers were Jared and Aaron and were superb, two great guys and nothing was a problem for them. They have all done an excellent job and we couldn’t be happier with our new kitchen. We would highly recommend Jenny Jones and the team for your kitchen design and installation. Thank you to you all!

March 24, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Thank you for taking the time to share your positive experience. We are delighted to hear that you were so pleased with the service you received from our design consultant and installation team. It's wonderful to know that they were able to create a kitchen that you are happy with. We appreciate your kind words and hope you enjoy your new space for many years to come. - SW

Rated 5 out of 5 stars

New Kitchen.

Planning our new kitchen with Jenny at Wickes Winsford who was very friendly and helpful with ideas to help us achieve our goal and budget. Really happy with my new kitchen and the service.

January 20, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenny in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I recently purchased a kitchen from…

I recently purchased a kitchen from Wickes at winsford . The designer who helped me was Jenny Jones and she was brilliant nothing was too much trouble and she help me loads. The staff at the store were also very helpful and accommodating . I highly recommend the use of this store

March 20, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Edward, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenny in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent Service From Ben At Wickes Winsford

Ben at Wickes Winsford was brilliant in guiding us through everything we needed for our kitchen and is clearly very knowledgeable, advising us on the most efficient ways to get the best out of our space. Ben has gone above and beyond for us and made the whole process as smooth as possible. Thank you!

January 13, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Victoria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

5* service from Jenny at Wickes Winsford.

Had a great experience ordering our new kitchen with Jenny at Wickes Winsford. She was so helpful and attentive. She listened to what we wanted and worked with us. And with the discounts available, we got what I feel is a market leading deal. Thanks very much Jenny.

January 4, 2025
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi, Gareth. Thank you for taking the time to share your review with us. I'm delighted to learn that Jenny, at our Wickes store in Winsford, was helpful and attentive. I'm happy to hear that Jenny listened to what you wanted and worked with you to achieve the desired outcome. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Outstanding service at Wickes, Winsford

Visited Winsford today to arrange a delivery of fence panels.I was greeted by a number of very happy colleagues on the desk, and although I had a problem with my discount card the team quickly sorted it out and arranged my delivery in super quick time. Special thanks to Carole and Meg. Outstanding service, thank you. Kevin

December 11, 2024
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hey Kevin, thanks for your five-star review, and I'm delighted that you enjoyed the service in our Winsford store! - Dylan

Rated 5 out of 5 stars

Excellent help

Had an issue with an item I bought so I returned and the member of staff, Aleasha was so helpful she worked it out and resolved my issue with a smile and genuine helpfulness

November 4, 2024
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Beth, Thank you for taking the time to leave your lovely review, We are happy to hear of the excellent service Aleasha delivered. We look forward to seeing you back! - SW

Rated 5 out of 5 stars

Thanks to both Carole and Aleasha for…

Thanks to both Carole and Aleasha for their incredibly prompt and speedy service when I came to pick some items.

October 14, 2024
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Helped by Aleasha at Winsford

We were helped by Aleasha with a query regarding porcelain tiles. Not only did she answer our queries but she helped us to carry them out to our car after she had sorted a price mark up issue at the till.
In short she could not have been more helpful.
Also it is very noticeable that WIckes have vastly improved their service and marketing after their recent refurb and new image.

October 13, 2024
Unprompted review
Wickes - Winsford logo

Reply from Wickes - Winsford

Hi Kenneth, thanks for taking the time to share this feedback, we are pleased to hear that Aleasha was on hand to help with your Tiles, we are also pleased to hear that Aleasha also helped to load the car. We appreciate you taking the time to let us know. RD

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look