Paid for Wiggle+ circa January 2023 but it seems the company picks and chooses when express delivery is available whenever they like. This not being available on holidays is understandable b... See more
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I literally deal with Wiggle from the opposite side of the Earth (NZ) and have done so for about 8 years by my guess. I always try Wiggle first for what I want. My reasons are a) I'm more sensitive to... See more
Wow, couldn't be happier. Ordered some Keen shoes 12 days ago and here they are! And this is with NZ post taking longer than normal due to a backlog. The products are so much cheaper than in New Zeala... See more
I am writing this review based on 10 orders in just under 2 years. My orders have always arrived super quick from the UK to New Zealand, never more than 2 weeks and most times within a week. Only on... See more
Company details
About Wiggle.co.nz
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to New Zealand.
Contact Information
You can direct your query by this form: http://www.wiggle.co.nz/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth PO6 3EN
Contact info
United Kingdom
- www.wiggle.co.nz
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service from the help team
Great service from the help team - but a long delay getting products from UK
September 6, 2022
Great suit, step up from Base model
Product delivered as per the updates and quality is very good. Previous wetsuit was a DHB base model and this also good but leaked water up right sleeve and via base of zip, but overall I was happy with it. Thought I would try the up-range Aeron to see if was more water-tight and possibly faster. The answer is yes to both with no water up sleeve but still a little in at zip base. Had approx 6 swims in it and it is definitely faster with the 5mm aerodome panel giving me a flatter body position in the water I think. Recommended!
August 25, 2022
Yet again
Yet again, very competitive prices. Easy to order and delivery is incredibly quick. Thanks, I'll be buying more....
August 22, 2022
great service as always
August 22, 2022
Items that I ordered where shipped…
Items that I ordered where shipped immediately & arrived 10 days later, 4 days earlier than expected.
The bike workstand was great value for money.
The Castelli base layer fitted perfectly
August 4, 2022
Fabulous Zipp bar purchase
Wiggle had the Zipp road bars I wanted for a special project, despatched and arriving promptly, packaging was great, bars fabulous!!!
July 28, 2022
Order still hasn't arrived
Order still hasn't arrived. So not sure how am ment to review it?
July 25, 2022
Reply from Wiggle.co.nz
Hi Gavin,
Thank you for providing us with this feedback, we're sorry for the delay in getting your order to you, and the delay in us responding to your feedback.
We will be looking into why your order was delayed, and how we can avoid this going forward.
We're sorry for the inconvenience that this delay has caused you.
Kind regards,
The Wiggle customer service team.
Outstanding service
Outstanding service. Ordered and delivered to New Zealand within 8 days. One of the best service models around.
Regards,
Mark
July 25, 2022
UK to rural in 7days
UK to rural in 7days! That's sometimes quicker than ordering from an NZ outlet !!
July 20, 2022
not time zzzzz
July 19, 2022
Again the sizing of the jacket is not…
Again the sizing of the jacket is not satisfactory.
I am replacing an old Nevis Night vision jacket I have had for about 5 years (Large) - really nice fitting jacket I am still wearing but worn out.
I ordered a large a couple of months ago - when I tried it on I could hardly get it on it was so small.
I have reordered an XL (AL22MNEVIS2-99-XL) thinking it would be ok - way too small across the chest - arms are good.
Again I am returning this jacket.
Why have your sizes changed so much making it almost impossible to order on line.
July 16, 2022
Reply from Wiggle.co.nz
Hi David,
We are sorry to hear of the issue you experienced ordering the right size.
Our Team is constantly reviewing the size guides to make sure they reflect the official ones provided by the manufacturers, to avoid sizing issues and disappointment.
We have also in-house Product Expert Advisors that can be contacted via Email/Live Chat/Socials that are more than happy to support our customers and advise the correct option to be ordered.
To offer the best support possible, a member of our Customer service Team will be soon in touch with you to assist you with the return of your order, and if you wish to provide sizing advise.
Thanks for finding the time to leave a review, and sorry for any inconvenience caused.
Kind regards,
Your Wiggle Customer Service
Competitive price and timely delivery.
July 16, 2022
Excellent Service
Wiggle had the part I needed, quick delivery 9 days door to door from the UK to NZ. Excellent product and great service, tracked all the way to delivery.
July 7, 2022
Easy to use and delivery comms were on…
Easy to use and delivery comms were on point. Product delivered to NZ 5 days earlier then anticipated
July 4, 2022
I ordered a 700C32mm tyre
I ordered a 700C32mm tyre, a size I have been using on this bike for over 15 years but the tyre is taller than all the others so the rear wheel tyre jammed up on the front derailleur and I had to buy another tyre
June 28, 2022
Reply from Wiggle.co.nz
Thank you for getting in touch and your feedback on your order.
One of our team will be in touch with your directly to see if we can find the route of the issue and if there is a solution for you.
Your Wiggle Customer Service Team
Wiggle my go to site.
Wiggle has a great range of products at reasonable prices. Deliveries are always prompt with clear communication. I've tried many online retailers over the years, but Wiggle is now my go to site for virtually all my cycling purchases.
June 20, 2022
Great service from wiggle
Great service from wiggle, fast and efficient. Will buy there again.
June 12, 2022
Seat saddle description didn't mention…
Seat saddle description didn't mention amount of padding at all but there was 3 options available from factory. Ended up with thin padding not thick padding which was expected as it was labelled "comfort".
June 1, 2022
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