Paid for Wiggle+ circa January 2023 but it seems the company picks and chooses when express delivery is available whenever they like. This not being available on holidays is understandable b... See more
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See what reviewers are saying
I literally deal with Wiggle from the opposite side of the Earth (NZ) and have done so for about 8 years by my guess. I always try Wiggle first for what I want. My reasons are a) I'm more sensitive to... See more
Wow, couldn't be happier. Ordered some Keen shoes 12 days ago and here they are! And this is with NZ post taking longer than normal due to a backlog. The products are so much cheaper than in New Zeala... See more
I am writing this review based on 10 orders in just under 2 years. My orders have always arrived super quick from the UK to New Zealand, never more than 2 weeks and most times within a week. Only on... See more
Company details
About Wiggle.co.nz
Written by the company
Having sold online bike parts and accessories for more than 10 years and having a deep history and passion for cycling, it's no wonder we are the one of the top global online cycle shops. Our expertise lies in offering incredible deals on a superb range of top quality road bikes, mountain bikes, bike parts and cycle accessories to buy, available with free delivery to New Zealand.
Contact Information
You can direct your query by this form: http://www.wiggle.co.nz/ContactUsForm.
Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth PO6 3EN
Contact info
United Kingdom
- www.wiggle.co.nz
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Brilliant online store with best service
I have been shopping on Wiggle for years. Best online shop for bike parts. Super fast tracked postage and brilliant customer service. Well done......
May 31, 2022
Great service always but watch the…
Great service always but watch the default delivery address. Mine changed back to a place I lived at 7 years ago and it was a bit of a run around getting the parcels back. The couriers were only supplied with partial information / Wiggle wasn't able to track deliveries to the destination. Nobody is admitting responsibilty. Luckily, the occupants of my old home were very helpful and it was my fault for assuming that the delivery address should be the same as the billing address.
May 29, 2022
But at YOUR OWN RISK
But at YOUR OWN RISK. They sent me the wrong item and tried contacting them twice with no luck. No apology, no refund. My advice, DO NOT BUY.
May 21, 2022
Unprompted review
Reply from Wiggle.co.nz
Hi Ronna,
We're sorry that you have been sent the wrong item, and that you haven't been able to contact us.
If you can please update your review with your order number, and a member of the Wiggle customer service team will get in contact with you to get this issue resolved for you.
We're sorry for any inconvenience that this has caused you, and we hope to have this resolved as soon as possible.
Kind Regards,
The Wiggle customer service team.
Great purchase experience
Great purchase experience. Super fast delivery and good shipment updates along the way.
April 24, 2022
good prices and delivery but dodgy marketing
good prices and good service in terms of delivery of goods ordered.
however i am continually frustrated by wiggle's marketing with regular sending of emails offering specials and discounts that one way or another do not really exist. plus their website has a bug whereby it will also show you prices that then increase when you go to the checkout.
April 20, 2022
Great service with awesome follow up
Great service with awesome follow up. Items arrived in my hand in New Zealand within 12 days
April 18, 2022
My go to place for bike parts
My go to place for bike parts. Good range good prices and good delivery (ex UK)
April 17, 2022
I have been waiting about 3 weeks for…
I have been waiting about 3 weeks for my order. They have spent the past week looking for it and now I have been asked to wait for another 2 days. I needed this to keep me safe on my bike. Very poor service.
April 8, 2022
Unprompted review
Reply from Wiggle.co.nz
Thank you for taking the time to leave us your feedback.
We apologise for the delay to your parcel, we appreciate how frustrating a delivery delay to New Zealand can be. We will look into this, and a member of our Management Team will be in touch with you shortly to resolve this as fast as possible for you.
Kind regards,
Your Wiggle Customer Service Team
All items ordered were received…
All items ordered were received promptly and as requested - excellent service
April 1, 2022
Unprompted review
Wiggle Review
Fast dispatch. Fast one week delivery to NZ for my order. Gels very close to best before date so that was a bit disappointing.
April 1, 2022
Unprompted review
Great Stuff
I found the hole process very easy.
Delivery time was great.
The produce I order were as good or better than describe.
Great Thanks
March 31, 2022
Unprompted review
Fast and good service.
Fast and good service.. definitely will buy again 🙂
March 28, 2022
Unprompted review
Service is really excellent and speedy
Service is really excellent and speedy. Will definitely refer to my friends for their mtb parts
March 17, 2022
Unprompted review
Purchase great, Delivery System not so
While very happy with my purchase the courier system was a disaster. I was notified my order had arrived, but it hadn't - it was instead sent to someone else in my suburb. After a week of chashing I found and retrived my order myself. Still don't understand how the error occured, but I did meet some nice people along the way.
February 22, 2022
Unsure buying online unseen.
I am always a bit unsure buying online, but wiggle has always been really good. The products are what they advertise, shipping all good, and choice and price pretty good.
It does pay to ask questions though.
February 19, 2022
Trustworthy website
Wiggle has been a great site for purchasing my mtb biking apparel and accessories. Freight time to New Zealand is also excellent. Almost always happy with my site unseen purchases.
Brendan (WaterFiltersNZ)
February 18, 2022
I recently purchased a set of Oakley…
I recently purchased a set of Oakley jaw breakers which I am sure will live up to my expectations.
Good service from Wiggle in terms of delivery.
February 14, 2022
Have had many interactions over the…
Have had many interactions over the past 5 years in the cycling space and have not had a single issue in that time. Delivery standards are better than that of some competitors and I've never been sold something that wasn't in stock (unlike with some competitors). Would recommend no problem!
February 10, 2022
Trade with the UK site for delivery to…
Trade with the UK site for delivery to NZ. Excellent.
February 8, 2022
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